Paul A. Almendras

Virginia Beach, VA ***** 718-***-**** ad2ods@r.postjobfree.com

Key Skills

Native in English & Spanish (Bilingual)

Proficient utilizing MS Outlook, Word, Excel; familiar with using Salesforce, MRI, Origami Risk Management.

20+ years combined Retail Sales, Security & Hospitality acumen focusing on providing customer service solutions.

Admirable conducting employee training sessions with an emphasis on company culture & client relationships.

Exceptional ability to prioritize tasks and assignments throughout fast- paced environments at an efficient level.

Excellent administrative effectiveness creating written correspondences, managing multi-line inbound and outbound phone calls, utilizing photocopiers, printers & scanners. Education

Saint John’s Preparatory High School, Queens, NY Graduated 1999

- High School Diploma

Professional Background

Delivery Associate Tidewater Logistics Chesapeake, VA 11/2022 - 12/2022

Safely drive and operate your delivery vehicle at all times Use handheld device for routing information, customer delivery information Navigate a variety of routes throughout delivery area Must be comfortable driving and working in varying weather conditions Load and unload packages to be delivered

Customer service skills

Perform the following tasks, with or without reasonable accommodation: Lift packages up to 50lbs

Able to get in and out of van and walk up and down stairs through your shift Be able to work in a variety of weather: heat, rain, wind, snow, etc Assist delivery associates who are running behind on their deliveries (“rescues”) Customer Service Representative (CCC) AvalonBay Communities Virginia Beach, VA 03/2022 - 04/2022

Respond to inbound phone call inquiries & challenges regarding detailed account research, rent collection, delinquency reconciliation, invoice processing, & security deposit processing from customers residing within AVB regional markets. Educate customers on billing procedures, Avalon Access account troubleshooting, leasing appeal claims, account security & online applications. Maintain a strong knowledge base of all AvalonBay business units & core values and active protocols to ensure the accurate resource information is provided to all internal and external customers.

Community Concierge AvalonBay Communities Inc. New York, NY 12/2020-02/2022

Strategically solved daily resident challenges including mail & package reception, key control management, maintenance service requests, leasing & administrative accommodations.

Handled emergency incidents & disputes in coordination with legal firms, risk management & salesforce accounts.

Reconciled RIs, COIs & MIMO acknowledgements forms for finalization stage of resident lease agreement.

Multi-managed phone calls & walk-in inquiries between food, construction, service vendors & contractors.

Facebook Allied Universal 229 West 36th New York, NY 06/2021-02/2022

Greeted guests professionally and courteously cultivate welcoming atmosphere while making safety top priority

Safeguards and preserves all information related to the workplace Checked credentials and identifying paperwork for all incoming employees and visitors

Kept check-in area clean and neat at all times

Secured premises and personnel by patrolling property and monitoring surveillance equipment

Communicated with security team and building supervisors using two- way radios, mobile phones, and other technological devices

Customer Service Agent Worldwide Flight Services JFK Airport Jamaica, NY 01/2020 - 03/2020

Supported & directed premium passengers with their pre-flight check-in and baggage drop registrations.

Effectively identified customer challenges & provided customer service solutions to passenger airline experiences.

Coordinated necessary arrangements for accommodating passengers such as check baggage, luggage, & cabin availability

Escorted passengers from the terminal to and from the aircraft ensuring a safe path at all times.

Determined flight close-out time & prepared, completed & checked various flight forms for accuracy.

Customer Experience Agent British Airways JFK Airport, Jamaica, NY 03/2011 - 04/2020

Managed and Coordinated full-service check-in procedures and prepare with passengers processing their e-tickets, self-service systems, luggage drops, interpreting ticket details, itineraries, compute fares, issue refunds, issue tickets, check baggage, reservations, stand-by, cabin availability, & in-flight supplies. Effectively interpreted government rules & requirements for domestic & international travel or cargo shipments.

Graciously greeted passengers & provides necessary travel and gate information Kept passengers informed & made announcements to ensure important flight information was communicated about passenger itineraries, flights & luggage. Prepared customer correspondences, investigated discrepancies, & compiled statistical data for reports.

Engaged arriving aircraft by standing to operate a mobile mechanical jet-bridge with a length of up to 110 ft. & 55,000lbs

References Available Upon Request