Yuvannda Watson

ad2odh@r.postjobfree.com 214-***-**** Dallas, TX

www.linkedin.com/in/ms-watson-526b36246

WORK EXPERIENCE DFPS, State of Texas Dallas, TX

Child Protective Services Investigator Jul 2023 - Dec 2023

• Conducted detailed interviews and analyzed information to resolve child abuse and neglect cases, achieving a 95% resolution rate.

• Fostered child safety and improved family conditions by initiating protection measures and providing follow-up support for affected children.

• Collaborated with interdisciplinary teams, including law enforcement, to streamline response strategies and deliver comprehensive services to vulnerable families.

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AmerisourceBergen Remote

Benefits Specialist Apr 2022 - Feb 2023

• Maintained full compliance with federal and state regulations during benefits administration to prevent legal complications.

• Managed patient records with a high degree of accuracy, ensuring data integrity and organizational efficiency.

• Processed customer information entries with precision, enhancing operational efficiency and promoting excellent customer service. Redbox Entertainment Inc Dallas, TX

Feild Service Representative Apr 2019 - May 2022

• Managed and serviced kiosks within assigned territory, ensuring peak operational functionality and customer service excellence.

• Resolved technical issues and performed regular inspections to maintain consistent machine performance.

• Handled inventory management duties, ensuring accurate and timely product restocking.

• Coordinated with cross-functional teams to communicate machine performance and customer feedback, and maintained strong relationships with store managers to support operational efficiency and high customer satisfaction; improved customer engagement and satisfaction by 30%.

Act Fast Delivery Grand Prairie, TX

Operations Manager Oct 2015 - May 2019

• Enhanced productivity by 20% by executing process improvements and managing team operations effectively.

• Maintained a 100% on-time delivery rate, decreasing lead times by 25% through strategic planning and streamlined communication.

• Managed daily logistics and budget, supervised staff, and improved operational workflows, while promptly addressing customer concerns for optimal satisfaction. Marriott International San Antonio, TX

Hotel Reservation Agent Apr 2014 - Nov 2015

• Managed reservation protocols, delivering accurate room availability and pricing data, contributing to improved customer satisfaction.

• Oversaw group bookings and special accommodation requests, ensuring accuracy in the reservation system and operational efficiency.

• Delivered exceptional customer service, achieving a 95% guest satisfaction rate through attentive support and guest experience enhancement. United States Postal Service Dallas, TX

Postal Delivery Feb 2011 - Oct 2013

• Ensured prompt and accurate delivery of mail and packages, contributing to heightened customer satisfaction and repeat patronage.

• Achieved a 99% on-time delivery rate, fostering strong customer retention through dependable service.

EDUCATION University of Phoenix

Bachelor of Science in Health Administration, Health Administration

Dallas, TX

Feb 2023

SKILLS Communication • Problem-Solving • Customer Service • Troubleshooting • Fast-Paced Environment • Patient navigation • Patient appointments • Uninsured patients • Registration process • Active Listening • Problem Solving • Empathy • Conflict Resolution • Computer Literacy • Time Management • Patience • Data Entry • CRM Software Proficiency • Technical Proficiency • Effective Communication • CRM Software Knowledge