Customer Service Store Manager

Wafa Ben Khalifa

Address: Malikah Street Villa N*0 Al Bateen Abu Dhabi - UAE

Phone number: 009**********

E-mail: *********@*******.**

Visa Status : Husband Visa

Curriculum vitae

Personnel Information :

* Date and Place of Birth: 14-07-1986 in Mahdia - Tunisia

* Nationality: Tunisian

* Marital status: Married

Diploma and Education :

* 2008: Applied license in graphic design from the high institute of Art in Sousse - Tunisia

* 2005: Bachelor degree: Technical section

* 2002 - 2004: High School

* 1993 - 2001: Primary School

Computer Skills :

* Microsoft Word, Microsoft Excel, and Microsoft Access: for word processing and tables

* Adobe Photoshop: for photo processing

* Adobe Illustrator, Adobe Indisign and Corel Draw: for graphic concept

* AutoCAD: quote

* E- mailing

languages :

* English: good written, spoken

* French: good

* Arabic: mother tongue

Professional Experience :

* From 18 February 2018 until 31 March 2020 : Dual Store Manager in Havaianas – Hamac Dubai :

recruiting, training, supervising and appraising staff

managing budgets

maintaining statistical and financial records

dealing with customer queries and complaints

overseeing pricing and stock control

maximizing profitability and setting/meeting sales targets, including motivating staff to do so

ensuring compliance with health and safety legislation

preparing promotional materials and displays

liaising with head office

* From 15 October 2015 until 03 October 2017: Store Manager in Kate Spade New York – Jashanmal National Company:

Develop business strategies to raise our customers’ pool, expand store traffic and optimize profitability

Meet sales goals by training, motivating, mentoring and providing feedback to sales staff

Ensure high levels of customers satisfaction through excellent service

Complete store administration and ensure compliance with policies and procedures

Maintain outstanding store condition and visual merchandising standards

Report on buying trends, customer needs, profits etc

Propose innovative ideas to increase market share

Conduct personnel performance appraisals to assess training needs and build career paths

Deal with all issues that arise from staff or customers (complaints, grievances etc)

Be a shining example of good behaviour and high performance

Additional store manager duties as needed

* From 14 December 2012 until September 2015: Sale Executive in Marc by Marc Jacobs - Chalhoub Group:

- Customer service: provide excellent customer service.

- Merchandising: Changing display and maintain good image

- Stock control: receive shipment, pricing, stock confirmation, stock take…

* From 17 April 2012 until 30 November 2012: Sale assistant in Promod – Dubai Holding Group:

- Customer service: provide excellent customer service.

- Merchandising: Changing display and maintain good image

- Stock control: receive shipment, pricing, stock confirmation, stock take…

* 25 may 2011 –15 February 2012: administrative section in

“Academy Touati international” Sousse – Tunisia:

- Administration: answer the telephone calls, receive and send fax or emails,

- operating sale: sale cosmetic products.

*01 January 2011 – 01 march 2011: graphic designer:

- Responsible for production and designing: logo and label design for textile firm

* August 2010 – September 2010: secretary and graphic designer for printer:

- Secretariat: answer the telephone calls, receive and send fax or emails, control the print process, solve the technical issue…

- Graphic designer: create a design for logos, flyers…..

* February 2009 – June 2010: Assistant manager in “Soula Shopping Center “:

- Management and leading staff: responsible of more than 20 sale executive, planning and scheduling meetings, ensure good work environment……

- Advertising: Create design for brochure, supports and stands; follow with our marketing partners….

- Deliveries and stock inventories: receive the shipment and control the employee to maintain the stock room in good condition and ready always, order the technical tool that the company need like printers and other tool for daily use….

*July 2008 – December 2008: Store manager in Jewelry shop in Sousse – Tunisia

- Customer service: provide excellent customer service.

- Merchandising: Changing display and maintain good image

- Stock control: receive shipment, pricing, stock confirmation, stock take…

* August 2008: graphic designer in travel agency “terre d’ailleurs”:

- Process a photos and documentary.

Hobbies :

* Music

* Travel

* Internet

Greetings

Contact this candidate