Customer Service Executive Director
Resume:
JOYCE FOCHTMAN
**** ******* *** **** ******, Fl *4653
ad2ocm@r.postjobfree.com
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SUMMARY OBJECTIVE
Seeking a role that utilizes previous work skills focused on customer service, cash applications, hospital billing, and skilled follow up processes, using consistent communication within a work environment to make a difference each day.
PROFESSIONAL EXPERIENCE
Skilled Nursing and Rehabilitation, New Port Richey
01/11/2023 - 11/03/2023
Business Office Manager
●Received and processed resident liability payments for 120 bed skilled nursing facility.
●Supervised staff of four front desk employees, create schedules, monitor coverage, initiate any disciplinary action as needed.
●Attended daily stand up meetings, and shared challenges, meetings, and appointments with the team.
●Processed daily transactions in Resident Fund Management Account and accurately and timely record all activity.
●Created daily fund balance for front staff, and other departments. Processed payment requests, for hairdresser, vendors, as needed.
Preston Place, Plano, TX
12/01/2019 - 05/13/2022
Assistant Executive Director
●Monitored aging timeline to input charges for rent, meal, guest suite, and housekeeping services.
●Assist ED with community responses when dealing with Noro and Covid virus.
●Posted rent payments daily, scanning checks to corporate and balancing batches.
●Processed payroll for team of fifteen.
●Prepared and conducted lease signings and lease renewals for the community.
Meadowstone Place, Dallas, TX
09/2018 - 11/30/2019
Assistant Executive Director
●Monitored aging timeline to input charges for rent, meal, guest suite, and housekeeping services.
●Generated work orders on TELS systems, as needed per resident request.
●Submitted coded invoices for all vendors, landscaping, HVAC, printing, etc. using AVID software.
●Postedt rent payments daily, scanning checks to corporate and balancing batches.
Presbyterian Village North, Dallas, TX
2/2016 - 09/2018
Marketing Sales Assistant
●Utilized CRM (REPS) for all call in, call out, initial and subsequent appointments, including special events and monthly expansion presentations.
●Conducted weekly report updates on team activities, document on excel spreadsheet, including move in/move out within 68 acre campus.
●Coded invoices weekly, reconcile with credit card statements, log all purchases on spenddown logs.
Saint Thomas the Apostle Catholic Church, Grand Rapids, MI 6/2008 - 10/2011
Parish Secretary
●Coordinated communication, monitored campus activities for school, parish, Aquinas College and scheduled events.
●Created weekly bulletin and worship aid for parish according to staff and pastor.
●Exercised extreme confidentiality among staff, Pastor, and parish members regarding all communication.
●Recorded all Baptismal, First Communion, and Confirmations sacraments in appropriate files.
Fifth Third Bank, Grandville, MI 6/2005 - 3/2008
Customer Service Manager
●Directed Customer Service team of seven, providing WOW customer service for each customer service transaction. Launched action plan to coach and increase monthly sales results.
●Reviewed daily list of non-sufficient fund accounts and contacted customers to arrange repayment.
Sr. Administrative/Sales Assistant, Mortgage Division, Macomb, MI
●Devised and initiated marketing campaigns for multi-county branches for loan officers.
●Contacted and monitored new referrals. Conducted credit qualification and evaluated against lending criteria.
Mt. Clemens General Hospital/McLaren Macomb Hospital
11/1976 - 10/1997
Financial Analyst
●Interviewed and completed 30 page Medicaid Application booklet for cash Admissions
●Monitored 90 to 180 day application process to insure Medicaid approval, allowing hospital reimbursement.
●Reviewed claims for correct CPT and ICD-9 codes, corrected, resubmitted and monitored for payment, OB/GYN, Medical/Surgical/, and Infectious Disease, resolving errors and expediting payment.
●Nursing Assistant on medical, surgical, pediatric, maternity floors, with focus in Orthopedics.
EDUCATION:
Collin Community College. Frisco, TX,
Bachelor’s Degree (Communications)
18 Credits
Aquinas College, Grand Rapids, MI
Bachelor of Communications Degree
85 Credits
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