M

Jessy

Marcelin

954-***-****

ad2oc7@r.postjobfree.com

Fort Lauderdale 33312

SUMMARY

Administrative support professional offering versatile office management skills and proficiency in Microsoft Office programs. Strong planner and problem solver who readily adapts to change, works independently and exceeds expectations. Able to juggle multiple priorities and meet tight deadlines without compromising quality. With 10 years of experience assisting in daily office needs and managing general administrative activities. Successful at coordinating, directing and executing all facets of event management, staffing and retention objectives within or below established cost projections. SKILLS

Problem Resolution

Workers' compensation knowledge

Types 40-45 WPM

Accounting support

Back office operations

PC proficient

Mail management

Transporting files

Timeline Planning and Management

Cash deposit preparation

Data entry documentation

Recordkeeping and bookkeeping

Sales plan implementation

Check processing

Accounting skills

Document retrieval

Sensitive material handling

Microsoft

Travel administration

Proofreading

Multitasking and prioritization

Spreadsheet development

Data analysis and research

Database entry

Employee training and development

QuickBooks

Strong interpersonal skills

Phone call answering

Payroll and benefits administration

EXPERIENCE

Delivery Courier

Miramar, FL

FedEx/ Sep 2020 to Current

Created delivery routes based on destinations and timelines to maintain efficiency. Communicated effectively with dispatch regarding delivery progress and route detours. Inspected and monitored delivery vehicle and performed basic maintenance. Coordinated parcel delivery using strong time management skills. Developed delivery route understanding to avoid high traffic and construction areas. Documented pickups and deliveries and submitted reports after shift. Checked and secured package loads before deliveries. Answered shipment and delivery questions concerning estimated times of arrival. Sorted parcels according to delivery route.

Performed routine vehicle maintenance such as air and fluid checks and refueling. Answered customer questions regarding products and resolved issues with order accuracy and quality.

Communicated with dispatchers, management and colleagues to form lasting partnerships.

Mail Carrier

Hollywood, FL

USPS, United States Postal Service/ Feb 2017 to Nov 2019 Delivered mail along prescribed route and retrieved additional mail from relay boxes. Routed all classes of mail in sequence of delivery along established route. Handled undeliverable mail in accordance with established procedures. Observed road rules, weather and road conditions and other factors to maintain safe driving record.

Separated mail to be transported to relay boxes along route for subsequent delivery. Cleaned and checked over vehicle after completion of all daily deliveries. Obtained receipts for registered and certain insured mail. Delivered mail to residences and business establishments determined by specific route with on-time delivery of mail.

Delivered various types of mail on routes according to strict timelines. Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Prioritized and organized tasks to efficiently accomplish service goals. Juggled multiple projects and tasks to ensure high quality and timely delivery. Provided excellent service and attention to customers when face-to-face or through phone conversations.

Care Fusion Services

Miami, FL

Baptist Hospital/Adecco Temporary/ May 2016 to Oct 2016 Online forms Manage time to handle multiple demands and competing priorities. Meet deadlines and quality standards.

Created and maintained facility documents and records, maintaining accuracy while managing sensitive data.

Facilitated peer-to-peer conflict resolution.

Reviewed and assessed staff processes, reducing hazards posed for residents and staff while promoting regulatory compliance.

Collaborated with Quality Team to develop outcomes statistics. Worked closely with store manager to maintain day-to-day operations. Checked the pharmacy area regularly to ensure that it was kept neat, clean and free of debris.

Trained pharmacy interns and newly hired technicians. Resolved conflicts promptly among physicians, nurses and other healthcare employees to keep workflows on task.

Processing Specialist

Miami, FL

Assurant/Adecco Temporary/ Nov 2014 to Mar 2016

Transferred written information into databases to maintain consistent, accurate client records and project details.

Answered incoming phone calls and directed callers to appropriate departments and personnel.

Obtained scanned records and uploaded into company databases. Volunteered to assist with special office projects, successfully completing tasks prior to deadlines.

Translated written documentation and notes into emails and other types of correspondence.

Discussed project scope and objectives with supervisors to understand particular data needs and develop input guidelines maximizing database impact while excluding irrelevant data.

Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.

Prioritized and organized tasks to efficiently accomplish service goals. Customer Service Specialist/Chase Payment

Miami, FL

Assurant/Adecco Temporary / May 2014 to Oct 2014

Documented conversations with customers to track requests, problems and solutions. Assisted customers in making payments on accounts and setting up payment plans. Upheld strict quality control policies and procedures during customer interactions. Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.

Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion. Confirmed delivery of orders and troubleshot missed delivery dates, shortages and overages.

Secured client retention by driving service and product benefits, features and recommendations around clients' needs.

Helped customers open accounts, make deposits, update information and carry out range of routine actions.

Recommended improvements to products and services to mitigate complaints. Resolved inquiries to consistently meet performance benchmarks. Fielded customer complaints and queries, fast-tracking them for problem resolution. Consulted with customers to determine best methods to resolve service and billing issues.

Escalated customer concerns, store issues and inventory requirements to supervisors. Set up and activated customer accounts.

Human Resources Assistant

Miami, Fl

Optimal Recruiting Center / Jul 2010 to Mar 2014

Created, organized and maintained employee personnel files to keep sensitive data secure.

Guided new hires through orientation and on-boarding and explained documentation requirements to facilitate HR process.

Developed job postings, recruited candidates and scheduled interviews to fill vacant positions.

Conducted employment verification and background investigation to facilitate hiring process.

Developed and maintained training materials and benefits packets for new hires. Reviewed and processed payroll-related actions to drive data accuracy and comply with company policy and federal and state regulations.

Scheduled appointments, meetings and conferences with employees to discuss and mitigate personnel issues.

Assisted with employee termination process to drive consistency and reduce discrimination claims.

Prepared and submitted final pay for exiting employees to comply with federal law. Liaised with HR management to devise and update policies based on changing industry and social trends.

Handled sensitive and confidential employee information with complete discretion. Filed documents, delivered mail and performed bookkeeping to facilitate office operations of HR department.

Developed and facilitated all new-hire orientations. Conducted job applicant background checks in accordance with policy and procedures. Planned corporate events, conventions, meetings and gatherings. Automated office operations, including record tracking and data communications. Prepared and posted job openings to appropriate job sites and newspapers. Optimized traceability, developing organizational filing systems for confidential employee records and reports.

Drove employee feedback to deliver information to management for corrective action. Supported human resources, controlling resume flow within applicant tracking system. Reconciled payroll accounts to keep accurate accounting records for tax filing and measuring financial health.

Front Desk Associate/Night Auditor

Miami, Fl

Springhill Suites Marriott/ Feb 2009 to Jun 2010

Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.

Answered phones to respond to customer inquiries and transfer calls to appropriate staff members.

Managed late check-ins and provided information on hotel amenities, including dining establishments, spa hours and room service.

Documented wake-up requests and set up automatic calls in system. Completed all nightly updates to hotel rates and individual room charges. Checked auditing discrepancies by reconciling cash drop and credit card transactions. Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.

Directed and trained new staff on procedures, service standards and productivity strategies and provided assistance and mentoring.

Performed balance procedures for hotel accounts and resolved discrepancies. Assisted guests in locating amenities such as casino, gift shop, restaurants, fitness center, pool and spa.

Maintained cleanliness of bathrooms, lobby and front desk. Updated accounts and logs throughout shift to keep up with all requirements. Attended all mandatory meetings for hotel staff and brought issues to attention of upper management.

Assessed checklist on daily basis and planned shift accordingly. Input customer data into reservation software and made immediate updates to reflect room changes.

Reservations Sales Specialist

Miami, FL

Marriott Global Reservation/ Aug 2007 to Jan 2009

Facilitated customer reservations by providing booking information and processing payments.

Assisted customers with purchase of travel arrangements and accommodations. Processed cancellations and issued refunds according to company policies. Maintained customer loyalty by quickly resolving complaints and service issues. Promoted and enrolled customers in rewards programs and special offers. Served as point-of-contact for customer complaints and questions, providing speedy and effective resolution.

Answered questions about resort facilities and local attractions to help customers make favorable choices.

Exceeded targets consistently for performance, service quality and raw reservation numbers.

Managed rooms effectively based on complete and current knowledge of availability and rates.

Relayed information on availability, pricing and discounts to customers. Verified guest information and payment options ensuring accuracy and completeness. Suggested amenities suited to clients' needs.

Kept accurate knowledge of all types of rooms available at various resort locations. Contacted customers to advise on travel conveyance changes and to confirm reservations.

Quality Control Inspector

Miami, FL

Tech Optics / Aug 2005 to Aug 2007

Adhered to all safety protocols to minimize equipment damage and avoid injuries. Wrote detailed reports outlining performance, quality and defect rates. Inspected and repaired products to meet project expectations. Used specialized tools to take precise measurements of various aspects of samples. Documented nonconformities immediately and recommended techniques for prompt resolution.

Developed and implemented best practices for defect prevention and continuous improvement.

Reviewed drawings and blueprints to determine appropriate level of inspection required.

Consulted with engineers to resolve quality, production and efficiency problems. Worked with engineers to facilitate research and development testing, correct mechanical failures and generate technical specifications prior to release. EDUCATION AND TRAINING

Graduate: Forensic Science Criminal Justice

Everest University Online

Miami, Fl

Associate Degree

Jan 2012

LANGUAGES

Creole:

Native/ Bilingual

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