Lauren Burns ad2obd@r.postjobfree.com

**** **** *** *,

Bradenton FL, 34203

813-***-****

Tranzact Insurance Solutions LLC.

Licensed Insurance Agent

February 2022- Present

Working in a hybrid environment to answer incoming calls and place outbound calls to customers who have made inquiries online for Medicare health insurance plans or life insurance plan options. Go through the discovery process to help clients find the best health care plan based on their specific needs and then help customers complete applications for the correct health care plan. Help keep customer CPI safe and adhere to HIPPA laws to keep customer information safe and secure. SelectQuote, Kansas City

Sales Development Associate

October 2021 - January 2022

Working in a remote environment to perform outbound calls to customers who have made inquiries online for Medicare reviews, auto and home insurance quotes, final expense life insurance policies, and term life insurance policies, as well as answer inbound calls. Verify identity with date of birth, name, and zip code, then transfer to the correct license agent for their state of residence based on which insurance option the customer was looking for.

College Hunks Hauling Junk and Moving, Tampa, FL

SLC Agent

May 2021 - September 2021

Working in a remote environment to answer inbound calls from potential clients who are looking for general labor, junk removal, donation pick up, and full service move options, help the client with obtaining a quote for the client, processing their pre-payment for services. Mastro Subaru, Tampa, FL-

Salesman

August 2019- October, 2019

Help to find the vehicle best suited for the customer and their lifestyle. Put credit applications through the network for an approval. Work closely with the customer to make sure their needs are met. Seminole Hard Rock, Tampa, FL-

Beverage Server

June 2019-August 2019

Took drink orders for gamers, delivered drinks to gamers, took and SKILLS

- Good emotional Response

- Good verbal and nonverbal

guest requisition skills

- Great Communication Skills

- Can type 50 words per

minute with 97% accuracy

- Great memorization

- Efficiency working with

multiple computer systems

like; teams, genesys

softphone, five9 phone,

customer information

software.

- perfect adherence to

multiple state laws and

guidelines for insurance

requirements.

AWARDS

Girl Scout Silver Award

Highest award a cadette Girl

Scout can earn. Shows

leadership, determination,

dedication, and ability to

make the community better in

the process.

LANGUAGES

English, French

processed payments.

Zippyshell Container Moving and Storage, Tampa, FL- Move Coordinator

July 2018- October 2018

I coordinated moves for clients between them and the warehouses. Spoked with the customers over the phone and learned of customers' needs.

Sprint, Brandon, FL- Sales Rep

September 2017- July 2018

Monitored multiple databases and inventory for the company, effectively controlled the release of proprietary and confidential information for general client lists.

Steak n’ Shake, Riverview, FL — Server

August 2016 - October 2017

Take orders from customers, run the front cash register, prepare food, bring drinks/ food, check on customers, handle complaints, and help keep the restaurant clean.

Heaths Supermarket, Center Harbor, NH — Customer Service September 2013 - July 2016

Bagged groceries for customers, checked customers out when finished shopping, customer service and selling lottery tickets as well as processing returns and solving customer complaints. Stocked products onto shelves, broke down boxes to fit into compactor, maintained cleanliness of store, made sure cash register drawers at night were all accounted for and had the correct amount needed for opening the next day, counted safe at the end of the night to make sure cash and money was not off for the day and that everything added up. EDUCATION

Moultonborough Academy, — High School Diploma

September 2010 - June 2016

Attended from 7th grade all the way through 12th grade and graduated. PROJECTS

Green Up Clean Up — Town wide clean up day

Started annual event involving entire hometown getting cleaned and trash getting picked up at public places. Talked to town mayor and town caretaker to get permission and help to find people willing to help. Searched for sponsors, called, emailed, sent letters with description of event.

Licenses

FL Resident Health insurance

0240

Fl Resident Life including

variable annuity 0214

AL, AR, CA, GA, IL, IN, KY, LA,

MA, MD, MI, MO, NC, NJ, OH,

OK, SC, TN, TX, VA, WI, WV

Non-resident Health

insurance 0240

AL, AR, CA, GA, IL, IN, KY, LA,

MA, MD, MI, MO, NC, NJ, OH,

OK, SC, TN, TX, VA, WI, WV

Non-resident Life including

variable annuity 0214

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