NN

NANCY NOLAN

ad2oau@r.postjobfree.com 518-***-**** Albany, NY 12205 WWW: Bold Profile

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Process Improvement

Reports Generation

Customer Relationship Management

Data Analytics

CRM Software

Quality Assurance

Shipment Tracking

Customs Documentation

Integrated Liner Technologies Rensselaer,

NY

Customer Relations Manager

03/2003 - 09/2023

Provided assistance to customers in navigating website, placing orders, and resolving complaints.

Monitored call center queues daily in order to respond promptly to customer inquiries

Researched complex issues raised by customers, identified solutions, and provided timely responses.

Engaged in conversation with customers to understand needs, resolve issues and answer product questions.

Documented customer correspondence in CRM to track requests, problems and solutions.

Developed strategies for improving customer service processes based on feedback from customers and team members.

Collaborated with colleagues from other departments in order to resolve customer concerns quickly.

Generated reports on customer feedback, trends, and other metrics for management review.

Supported sales team members to drive growth and development. Led team engagement to assist cross-functional departments and achieve goals.

Upheld quality control policies and procedures to increase customer satisfaction.

Managed all international accounts including consignment sales. Led weekly customer meetings to discuss shipment logs and priority products.

Worked with cross-functional teams to achieve goals. Rensselaer Central High School Rensselaer, NY

High School Diploma

Summary

Skills

Experience

Education and Training

06/1992

References available upon request.

References