KATHLEEN M. STEFFEN

***** * ******** **** **** Surprise AZ 85374

402-***-****

ad2oak@r.postjobfree.com

MANAGEMENT PROFESSIONAL

An enthusiastic, creative business professional with more than 50 years broad based expertise in problem solving, decision making and strategic planning. Extensive background in finance, management and employee relations with the ability to effectively blend human resources and business demands to meet desired business results. Directed trained and motivated staff through empowerment within a team environment. Provided goal orientated leadership with a strong commitment to quality.

CAREER HIGHLIGHTS

Delmar Mortgage, Omaha NE June 2020 –Nov 2022

Founded in 1966, Delmar Mortgage is full service company helping new and experienced buyers find their dream

home by providing conventional, FHA, VA mortgages, jumbo, renovation and Federal Housing Loans.

Mortgage Loan Officer Assistant

I covered the entire process of the loan origination application, including loading applications, ordering appraisals,

credit, title insurance, verifications of employment, flood and homeowners insurance. Communication with the

borrower during the entire phase of the loan from start to closing. Knowledgeable and good understanding of

all types of loans: Conventional, FHA, RD, VA and Jumbo loan requirements while providing outstanding customer

service.

Albert Management Inc. Palm Desert, CA May 2017 –March 2020

Family owned business providing leadership, management and financial services to homeowners associations and commercial buildings.

Portfolio Community Manager & ARC Coordinator

As a manager I routinely conducted property inspections of association’s common area and facilitated any action required for maintenance and repair as well as monitored contractor performance.

Prepared for board of director meetings and produced draft minutes and action item list as directed by board.

Handled homeowners phone calls, emails and managed the association’s websites. Prepared annual budgets for board review and approval.

Prepared and distributed all annual meeting election materials, attended annual meetings, facilitated the financial audits and prepared and distributed all annual disclosures and documents to homeowners.

Pinnacle Bancorp Omaha, NE July 2010 – March 2017 Locally owned bank with more than 7.6B in assets located in 8 states.

Vice President/Mortgage Loan Officer

NMLS#193012

Attracted new mortgage loan applications by developing relationships within the community specifically with

the real estate community and making sales calls to prospective customers. Contributed to loan financial standards by providing annual budget information and meeting expectations. Updated job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks, and participating in professional organizations. Approved mortgage loans by examining application and supporting documentation, estimating credit worthiness, and calculating repayment risk. Accomplished bank mission by completing desired results.

West Star Mortgage Omaha, NE January 2009 – July 2010

A local branch of a national company that provided residential and commercial financing.

Loan Officer

Developed a client base by cold calling, networking and referrals to initiate and close residential mortgage loans.

Closed more than 50 new loans while employed

Generated over $200K in SRP Income

Orr Builders Palm Desert, CA September 2006 – December 2008

A private contracting company specializing in building non-residential and commercial buildings.

Executive Assistant

Executed all administrative policies and procedures for President/CEO.

Prepared and monitored construction contracts

Acted as liaison between owners and financial institutions regarding funding of construction products

Prepared meeting agendas and minutes for project management team ensuring project bids, estimates and

schedules were timely

Organized travel arrangements for senior management

Provided information to internal colleagues and or external inquiries

Represented the company at business expos, client related events and grand openings

Land America Southland Title Corp Palm Desert, CA May 2002 – August 2006

Human Resources Administrative Assistant/Executive Assistant

Responsible for human resources and payroll requirements for employees of 8 branch locations located throughout the Inland Empire.

Developed, motivated and empowered associates to make decisions and utilize strategies to ensure accordance with the mission of the company

Prepared and maintained bi-weekly payroll processing

Managed the overhead allocations for payroll distributions

Worked in the development of new payroll policies and procedures

Wrote letters and emails on behalf of senior management

Handled sensitive information in a confidential manor

Parkside Federal Credit Union Whitefish, MT June 1994 – December 2001

A member owned full service financial institution

President/CEO

Provided leadership, direction and guidance of all operational activities

Directed and controlled all accounting and financial reporting systems

Reviewed policies and procedures to determine that all legal requirements were complied

with for applicable state and federal regulations

Supervised construction of 10,000 sf branch office including contracting services and

interior design

Drafted written loan policies to present to the board of directors for final approval

EDUCATION

UNIVERSITY OF NE Omaha, NE

Computer programming and business

PROFESSIONAL DEVELOPMENT

Includes thousands of hours of continuing education in business management, human resources, leadership training and banking rules and regulations

AFFILIATIONS

Board member and fundraiser, Montana Railway Workers Association

Committee chair, Montana Credit Union Network state convention

Board member, Montana Credit Union District Analysis Task Force

Secretary/Treasurer, Montana Credit Union Political Action Committee

Board member, Cu Source Inc.

Presidents Council member, College of Great Falls

Board member American Red Cross

Member of Soroptimist of Cathedral City-Rancho Mirage

Active Executive Officer with Depart of Bank and Finance with the state of NE

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