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Customer Service Care Worker

Location:
San Angelo, TX
Posted:
January 12, 2024

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Resume:

Esmeralda Barbara Castilleja

ad2o9o@r.postjobfree.com or ad2o9o@r.postjobfree.com

325-***-****

CAREER OBJECTIVES

Seeking employment with a company that will use my bookkeeping, accounting, administrative, multilingual and customer service skills effectively.

SUMMARY OF QUALIFICATIONS

Knowledgeable in Microsoft, Publisher, Excel, bookkeeping, payroll, with excellent customer service skills, problem solver, resourceful with over twelve years of clerical/administrative experience, over seven years of childcare experience as an educator, multilingual and experience as a bi-lingual educator.

EXPERIENCE

Language Line Solutions -Spanish Interpreter, October 2021-Present

Primary duties as an Interpreter- interpret verbal communication from one language to another, and act as a medium where language barriers exist. Work in education, health care, insurance, legal and numerous other industries.

Christ the King Retreat Center, San Angelo, TX - Clerical Assistant,

Oct 2016 – Jul 2019 & December 2021- Present

Handle office tasks, Clerical work, Receptionist/Hostess and Housekeeping.

Loyal Source - Youth Care Worker-Unit Lead, Interpreter & Translator, Medical Clinic Worker, Recreation Worker, ESL Instructor, Education Assistant, Pecos, TX, April 2021- October 2021

As a Youth Care Worker-Provided direct supervision of children in care while always maintaining a line-of-sight. Provided oversight during recreation, mealtimes, relaxing time, and play. Assisted during transition and movement of children from one activity to the next and one physical location to another. Interacted with children in an appropriate manner, including playing games or during recreational time. Maintained the UAC case file and UAC Portal in accordance with ORR policies and procedures. also interpreted for the staff and other personnel as needed.

As a Medical Clinic Worker- Assisted during transition and movement of children from their given location on site to the medical facility on site as needed for appointments, medication administration, and emergency hospital visits; also interpreted for the medical personnel as needed.

As a Recreation Worker- Provided direct supervision of children in care while always maintaining a line-of-sight during recreation which included playing board games, arts and crafts and other activities.

As an ESL Instructor – Independently prepared thematic age-appropriate lesson plans to teach English Language Learners. Taught English grammar, writing, reading, speaking, and listening skills in classes with thirty to ninety students. Also taught pronunciation and accent reduction. Introduced cultural aspects to ESL students, as they were new to an English-speaking country.

As an Education Assistant – had the same job duties as an ESL Instructor under the direction of the Education Coordinator.

Kid Smiles, San Angelo, TX - Front Office Assistant, January 2021-April 2021

Primary duties as a dental receptionist included: – Greeting patients while maintaining CDC guidelines, updating records and systems with current information, and helped with any required forms in English and Spanish in adherence to HIPPA rules and regulations. Took stock of office supplies, provided order to office manager, purchased supplies, and restocked while also maintaining a clean and properly sanitized professional reception area as per CDC guidelines. Completed training as required by state, local, and federal rules, and regulations. Other duties included booking appointments, answering phones, collecting payments, confirming insurance coverage, accepting cash, and balancing cash records, receiving, and providing information to patients and the public and providing secretarial support to the dental clinic.

Villzap, Inc., San Angelo, TX - Administrative Assistant, January 2020-August 2020

Provided clerical and administrative support, conducted office operations, filing, typing, software application & training, created procedures and training materials as needed, created program and

marketing material as needed for the company, assisted in acquiring and organizing documents for clients undergoing IRS Audits, assisted clients in gathering and preparing documents to resolve IRS issues other than audits.

Shaffer Funeral Homes, San Angelo, TX - Administrative Assistant, July 2019 – January 2020

Provided clerical and administrative support, conducted office operations, filing, typing, and created personalized media for funerals as needed.

Personal Tutor, San Angelo, TX –

Tutoring and Caregiver, May 2018 – February 2020 March 2022-Present

Provided after school care and tutoring for four children ages three to fourteen, grades preschool to elementary.

San Angelo Independent School District, San Angelo, Texas –

Substitute Teacher, Jan 2015 – June 2020

Substitute taught students in special education programs, elementary, middle school, high school and Carver with San Angelo Independent School District, grades K – 12

Chartwell Food Service at ASU, San Angelo, TX

Food Service Worker Aug 2017 – May 2018

Worked in food preparation, as a dishwasher, server, crew leader as needed for setup and cleanup for Angelo State University events.

Sacred Heart Cathedral, San Angelo, TX

Youth Minister, Jan 2009 - Dec 2012

Catered meals for up to fifty people at a time. Served as the Fundraising Chair for an annual trip to Tucson, AZ and supervised approximately fifty youth. Catechist: Prepared complete curriculum and taught up to thirty students at a time grades K to 12. Successfully maintained periodic background checks. Completed ethics training on a periodic basis.

Labor Ready, San Angelo, TX

Administrative Assistant, Jun 2005 -December 2017

Provided temporary clerical and administrative support with office operations such as filing, typing, warehouse inventory, fleet management, cash handling and catering.

EDUCATION

Angelo State University, San Angelo, TX - Spring 2016-Fall 2019 (not completed)

Acquiring a bachelor’s degree in Spanish with a minor in Education (not completed)

Howard College, San Angelo, Texas - Spring 2013-Fall 2015 Associate Degree in Science

Permian High School, Odessa, TX

High School Diploma

MILITARY TRAINING

Missile Specific Driver - Basic Training & CDL Hazmat Certified (not current)

LANGUAGES

English, Spanish and French

Esmeralda Barbara Castilleja

1114 Ardmore Street

San Angelo, Texas 76905

325-***-****

ad2o9o@r.postjobfree.com or

ad2o9o@r.postjobfree.com



Contact this candidate