Customer Service Technical Support

Professional Summary

Skills

Experience

Chyvaun M. Slack

470-***-**** ad2o91@r.postjobfree.com Atlanta, GA 30315 Dedicated professional with demonstrated strengths in customer service, time management . Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals. Stays on top of demands in fast-paced environments

• Microsoft Efficient • Technical Support • Documentation Viewer

• Communication Skills • Multi-Tasking • Critical Thinking

• Time Management • Strong Communication • Problem Solving

• Customer Service • Quality Assurance • Typing

• Leadership • Data Entry • Troubleshooting

• Positive and professional

Shipping Associate/Customer Service June 2022 - Current Flock Safety, Atlanta, GA

• Prepare and package materials for shipment based upon guidelines.

• Attention to detail and an ability to follow processes effectively.

• Generate and apply labels in accordance with the designated procedures

• Conduct 100% Audits of stock and inventory.

• Keep records of goods that have been shipped and received.

• Distribute correct bespoke orders to our talented Field Techs on a daily basis.

• Receive and visually inspect packages for damage and sign for deliveries from vendors, UPS, FED-X, DHL, and others

• Stack and arrange products into crates, boxes, and cartons. Newborn Hearing Screener April 2021 - April 2022

Medax, Douglasville, GA

• Prepares newborns for screening procedures

• Schedules follow-up diagnostic test for failed screens

• Documents results of hearing screens

• Communicates with parents, guardian, family or professionals regarding hearing screening results

• Performs general office duties, answering phones, photocopying, faxing, mails, filing, scanning

• Performs data entry and maintains databases

ONSITE TECHNICAL SUPPORT SPECIALIST February 2018 - April 2021 XPO GOOGLE INC, ATLANTA, GA

Demonstrate superior customer service and professionalism at all times, working to resolve any issues/concerns in order to retain loyal business and increase client satisfaction

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• Proficient navigation through assigned systems to complete established tasks, providing technical support as needed

• Participate in meetings for professional development and updates in company process

• Display thorough knowledge of tools and resources needed to assist clients with concerns

• Submit recommendations towards process improvement in order to enhance overall efficiencies

• Provide on-the-job training to new hires and serve as Subject Matter Expert to current staff OUTGOING MAIL TECHNICIAN April 2016 - August 2017

DOVE MAILING DIRECT, INCOMING, ATLANTA, GA

Maintained records of incoming and outgoing certified mail, identified, developed and implemented strategic and logistical plans for receiving, sorting, and delivering mail

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Bundled, labeled, and routed packages to designated areas depending on destination and according to established procedures and deadlines

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• Worked at fast paced to meet deadlines and prioritized assignments interacting with numerous diverse personnel

• Followed established safe work methods, procedures and safety precautions while performing all duties

• Created and maintained job jackets and files for easy retrieves, storage or reproduce documents and reports

• Attended phones calls, concluded the nature of calls and assisted callers to the proper information

• Created detailed statements and submit to postal service clerk for final processing Consistently identified ways to reduce risk and ensure personnel safety while helping the management team and ergonomics team to make suggestions and improvements in overall performance

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• Responsible for training new employees and answering any questions they had regarding specific machinery and work processing HELPDESK RECEPTIONIST/PERSONAL ASSISTANT January 2016 - January 2018 RANDSTAD STAFFING AGENCY, ATLANTA, GA

• Provides quality administrative and telephone backup to team members, clients and management as needed

• Takes the initiative; researches, compiles, updates, and maintains extensive informational, resource, and community Accustoms to fast-paced, high-pressured positions, demonstrates ability to prioritize multiple tasks, meet deadlines, and provides quality service

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• Coordinates and schedules high level conference calls, board and management meetings, special events

• Analyzes data while listening and speaking directly to clients to construct written recommendations and resolutions Effectively communicates escalations to proper team, documents all encounters with clients thoroughly, follows up with clients on special projects and works with team to assist as needed

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• Builds trust, fosters communication, and markets the Help Desk by representing the department in departmental meetings Develops communication and organizational skills through team building activities (problem resolution, researching new technologies)

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Serves as point person for general office management; ordering office supplies, maintaining upkeep of office machines, managing voice mail system, making bank deposits, maintaining postage machine, organizing client lunches, and company-wide office parties

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• Responsible for installation, configuration of desktop, laptops, printers

• Performed Imaging/ghosting

Education

• Troubleshooting desktops and networks

• Performed upgrades with complete installation of Windows 10

• Effectively utilized knowledge of Mac/Apple computers LEAD CASHIER/CUSTOMER SERVICE SPECIALIST January 2010 - January 2011 TJX DEPARTMENT STORES, ATLANTA, GA

• Provided customer service by greeting and assisting customers, and responding to customer inquiries and complaints

• Established or identified prices of goods, and tabulated bills using cash registers or optical price scanners

• Received payment by cash, credit cards, or debits, and issued receipts, refunds, credits, or change due to customers

• Monitored, directed, and prioritized all store front end activities in a fast paced high volume traffic retail environment

• Continuous rapid decisive proactive and reactive decision making, utilizing various communication formats and devices Provided training/coaching, daily observations and monthly performance reviews for all cashiers, and some other department associates

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• Monitored sales activities to ensure that customers receive satisfactory service and quality goods

• Inventoried stock and reordered when inventory drops to a specified level

• Created a positive atmosphere by smiling, greeting and providing a pleasant, friendly experience ADMINISTRATIVE ASSSISTANT July 2006 - September 2009 ST. PAUL AFRICAN METHODIST EPISCOPAL CHURCH

OWNER/OPERATOR May 1999 - Current

NEAT & TIDY CLEANING SERVICES, INC, ATLANTA, GA

• Managing and responding to customer inquiries in a timely fashion and answering questions on services offered

• Analyses and evaluates company processes, continuously adapting practices to ensure maximum efficiency and profitability

• Manages day-to-day and event cleaning operations, ensured efficient staffing, and below budgeted costs

• Assists and supervises staff training to develop successful cleaning methods to improve efficiency and productivity

• Researches and understand thoroughly new policies, quotes, renewals, policy changes, and audits concerning business Maintains accurate customer accounts in the company computer system by keeping track of data, personnel information, inspections, audits, and local and state policy changes

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Demonstrates outstanding courtesy and strong interpersonal skills in all customer interactions; implements all business-building expectations through web presence and social marketing

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Strong focus on customer satisfaction, loyalty, and follow up; establishes customer-centric culture of communication, collaboration, & accountability

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BACHELOR OF SCIENCE (B.S: COMPUTER INFORMATION SYSTEM - DEVRY INSTITUTE OF TECHNOLOGY CUM LAUDE

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