ad2o6y@r.postjobfree.com

844-***-****/922-***-****

**/**/****

Objective As an aspiring hospitality management professional, my passion for the hospitality industry started at a young age of 18, when I was drawn to the art of creating memorable experiences for others. I believe that hospitality management is the perfect career path for me as it allows me to combine my love for hospitality and business. During my Bachelors degree in Hotel Management, I had the opportunity to complete a Mangement Training Into Luxury Property of TAJ, This experience gave me the chance to observe and understand the inner & Outher Part of workings of the hospitality industry and that instilled my desire to pursue a career in hospitality management.I had a previous working experience in Hotel Industries,in which I learned a lot from providing exceptional service to responding to feedback frequently. I’m sure these skills will help me in my career in hospitality management. Experience Golden Threshold Program (GTP)

Management trainee 02/07/2018 - 22/04/2021

I Completed a Three years on Job Training at Taj Land's End ( Mumbai )

• Food and Beverage Production - 3 months

1-Trained in various kitchens like Indian, Continental, all-day dining, butchery & veg preparation. 2- Food & Beverage department - 18 months

3-Worked in Lounge, Vista - (All-day dining), Masala Bay an (Indian specialty restaurant), Ming-Yang (Chinese Cruisin) Banquets & In Room Dining.

4-Prioritized and organized tasks.

5- Coordinating with various departments to plan daily activities for smooth functioning. 6-Worked alongside senior team members, to learn related job tasks and roles.

• Housekeeping - 6 months

1-Supervised various functioning to maximize the quality of service. 2-Overseeing horticulture activities.

3- Foreseeing guest special requirements.

• Front office - 6 months

1-Managed phone calls and administrative work of the department. 2- Handling guest complaints.

3- Interpersonal skills with guests and associates. 4- Updating the Registration Card's.

• Learning & Development - 1 month

1-Worked as a coordinator with various departments. 2- Welcomed new employees/interns by conducting hotel orientation, and addressing policies and culture. 3- Mentoring juniors.

4- Organized events for both employees & interns.

5- Updated reports for business records.

Skills: Creative Problem Solving Point of Sale (POS) Systems Opera Reservation System Supervisory Skills Conflict Resolution Customer Satisfaction Critical Thinking Leadership. Communication Customer Service Problem Solving English Hotel Management Retail

THE GATEWAY HOTEL AMBAD NASHIK

Guest Service Associate 27/08/2021 - 26/08/2022

1-Handled check in and check out rooms.

2-Performed job functions with attention to detail, speed and accuracy. 3-Trained and Motivated all new staff.

4-Managed discrepancies involving check-in/ check-out process. 5-Answered phones to take reservations and respond to guest service requests. 6-Trained in housekeeping for room turnovers

7-Earned the responsibility to personally attend to VIPs guests. Rohit Ravindra Datre

A/103 Sai Sangam APT Pathankar park Road Near Ryan international school

( Nallasopara West )

8-Managed the booking and billing of guest reservations, checked guests in and out of their rooms, reviewed daily reports, handled multiple telephone lines, maintained cash drawer. 9-Maintained a clean work environment.

10-Also performed tasks using Microsoft Word, Excel, Opera and Power point. 11-Represented hotel in a professional manner with reservation status, payments and room assignments. RADISSON BLU MUMBAI INTERNATIONAL AIRPORT

Front Office Associate 01/01/2023

1-Performing front desk receptionist tasks such as checking in guests, answering phone calls, and processing payments for services

2-Providing information about local events, activities, and attractions 3-Providing concierge services such as arranging for transportation and accommodations for guests as needed 4-Responding to guest inquiries about facilities, services, or activities available at the hotel 5-Helping guests with special requests such as arranging for golf outings or massages 6-Ensuring that guests’ rooms are clean and ready for occupancy at all times 7-Providing information about check-in procedures, including confirming reservations and providing room keys. 8-Providing information about check-out procedures, including settling accounts and issuing refunds Performing clerical tasks such as answering phones and greeting guests in person or via telephone or email. 9-Co-Ordinating With other departments with tasks or projects as needed. 10-Adhere to all company policies and procedures

Complete all assigned tasks in a timely and efficient manner. 11-Perform other duties as requested by management Education Yash Kirti High School 2016

SSC - 49

Government Of Maharashtra Drawing Grade Examination 2016 Intermediate Grade Drawing Examination - B

Viva Junior college 2018

HSC - 50

Tata institute of social science 2021

Golden Threshold Program (GTP) - 6.8

Skills

Language

Achievements &

Awards

•Experience Letter

•Guest Feedback on Trust you

•Government Of Maharashtra Intermediate Drawing Grade Examination

•Getting a Good Feedback into a Social Media .

Activities •Beach Cleaning.

•Group Fitness Classes.

•Water Aerobics Classes.

Signature:

Rohit Ravindra Datre

Teamwork and collaboration / Professionalism and strong work ethic / Critical thinking and problem solving/ Oral and written communications skill./ Leadership . English Hindi Marathi

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