Frederic Joseph NEMI TSALA

Greeley, GA ***** phone: 404-***-**** ad2o64@r.postjobfree.com

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. I am also a hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Skills

Client Relationship Building

Sales Tactics

Revenue Generation

Business Strategies

Experience

CORPORATE ACCOUNT MANAGER 01/2023 - 09/2023

Cca Bank - DOUALA, CAMEROON

Manage and develop customer relationships with Medium, large companies and multinationals, management of complaints, sale of suitable products and services, processing of financing requests, processing of foreign trade operations.

Negotiated contracts with clients ensuring mutually beneficial terms were met. Coordinated with other departments to ensure successful execution of projects. Conducted market research to identify new products or services that could benefit customers. Organized presentations for prospective customers to demonstrate product features and benefits. Maintained a database of client contact information and kept track of all interactions with them. Resolved customer complaints in a timely manner while maintaining excellent customer service standards. Monitored competitor activities and provided feedback on changes in the marketplace. Developed relationships with key decision makers at existing accounts to increase sales opportunities. Maintained consistency in service, responsiveness and follow-up to keep accounts satisfied and maximize revenue. SALES COORDINATOR 01/2022 - 12/2022

ALIOS FINANACE CAMEROON - DOUALA, CAMEROON

Conducted market research to identify potential customers for sales campaigns. Developed and implemented processes to ensure accurate data entry into the customer relationship management system.

Prepared monthly reports on sales activities, revenue, expenses, and other key metrics. Assisted with budgeting, forecasting and tracking of sales performance against goals. Planned promotional events such as trade shows and conferences for new products launch or existing product promotion.

Generated leads through cold calling, networking, referrals and other methods. Monitored competitors' activities to stay ahead of the competition. Assisted in developing new business proposals for potential customers. LOAN OFFICER 01/2021 - 12/2021

PANAFRICAN SAVINGS AND LOANS - YAOUNDE, CAMEROON

Developed and maintained relationships with potential customers to increase loan business. Counseled clients on debt management and repayment plans. Reviewed credit histories, income statements, and other financial information of loan applicants. Approved or denied loan applications based on established guidelines. PERSONAL BANKER 01/2016 - 07/2018

FINANCIAL HOUSE SA - YAOUNDE, CAMEROON

Provided customer service to clients, including answering questions and resolving issues. Conducted account openings and closings for clients. Assisted customers with deposits, withdrawals, transfers, loan payments and other banking transactions. Responded promptly to customer emails, phone calls and requests for information. Education and Training

UNIVERSITE DE YAOUNDE II SOA - CAMEROON Master of Science ECONOMICS AND BANKIMG, 01/2016

Activities and Honors

Sport practitioner, i was the bank captain soccer team i like team activities

Accomplishments

Best seller of the month

Employee of the month

Languages

English:

Full Professional

French:

Native/ Bilingual

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