Program Manager Sales Enablement

Clayton Schoenstein

Senior Sales Enablement Program Manager

Los Angeles, CA 650-***-**** *************@*****.*** clayton-schoenstein Sales Enablement Professional with a proven history of catalyzing mission-critical initiatives, expediting ramp times, fine-tuning business operations for scalability, and optimizing operational costs. Innovates and delivers customized learning paths and successfully cultivates key partnerships that amplify front line team implementation of global GTM strategies. Spearheads global communications and learning strategy for sales and customer success teams, fostering an environment of continuous learning, inclusivity, and agile engagement. CORE EXPERTISE

● Sales Training and Processes

● Field Enablement

● Content Management

● Program Management

● Technical Knowledge

● Mentoring/Coaching

● Product Development

● In-person and E-Learning

● Curriculum Development

● Training Delivery

● Sales Methodologies

● Onboarding

PROFESSIONAL EXPERIENCE

SR. SALES ENABLEMENT PROGRAM MANAGER (April 2019 – Aug 2023) SurveyMonkey, San Mateo, CA

Collaborated with interdisciplinary teams/leaders to build onboarding materials and upskill sales teams on product and sales tactics aligned to key business initiatives. Developed metrics-based training content in our LMS (Litmos, Workramp, LearnCore) using live, virtual and mixed formats. Responsible for GTM rollout of product updates, marketing collateral and messaging to sales teams.

Drove newly acquired sales and renewals by scaling high-performing global sales teams (AE/SDR/BDR/CSM) through both live and remote training (Zoom/Workramp). In 2022, delivered programs that fostered EMEA outbound connection rates increase (~5%), reduced discounting conversations (~3%) and increased usage of new, ROI-based value messaging in Q4. Contributed to programs that facilitated growth of sales-assisted (5x) and AAR enterprise sales (3.7x) customers over five years on the enablement team.

SALES ENABLEMENT SPECIALIST (Nov 2017 – April 2019) SurveyMonkey, San Mateo, CA

Kicked off an onboarding program for 100+ new hires (AE/SDR/BDR) in preparation for IPO in 2018. Launched EMEA Sales Enablement program with localized content in 2019. Cross-trained 100+ global sales reps during the acquisition of two competitors and leading up to the company’s eventual sale in 2022. ASSOCIATE SALES OPERATIONS MANAGER (Mar 2016 – Nov 2017) SIMO (Skyroam), San Francisco, CA

Reduced 50% of technical support/global fulfillment ticket volume, achieved sub-48-hour resolution times and 1-point overall customer NPS increase in 6 months by innovating an Enterprise self-serve support portal and eliminating third-party support agency costs.

Drove profit growth for enterprise sales (2x) and online sales (4x), while improving user ratings (18%+) over 11 months by scaling SIMO’s global fulfillment process.

FINANCE AND OPERATIONS MANAGER (Feb 2015 – Jan 2016) FlightCar, San Francisco, CA

Contributed to a 14-locale expansion and acquisition by automating invoicing/accounts payable system and training 20 sales and global support users, streamlining financial and compliance report/filing processes and upskilling sales/operations staff on its use.

OPERATIONS COORDINATOR (Aug 2014 – Feb 2015) Wireless Voice & Data, San Francisco, CA

Minimized tech-support issues and facilitated a six-month emergency communication network debut (30+ onsite installations) by simplifying support ticket resolution process, designing technician self-service resource, training clients/multi-disciplinary staff on front-end technology. SOFTWARE ENGINEER/QUALITY ASSURANCE ANALYST (Mar 2013 – Mar 2014) JetHead Development Inc., Carlsbad, CA

Streamlined quality verification by testing server-based software using Bugzilla/JIRA, assessing scripts, collaborating with international engineers/managers to resolve release implementation issues. EDUCATION

● Bachelor of Arts in Technocultural Studies University of California Davis Davis, CA AWARDS

● Teamwork Award SurveyMonkey (2018), Most Improved Award SurveyMonkey (2019) TECHNICAL SKILLS

● LMS (Workramp, Litmos, LearnCore)

● CMS (Highspot)

● Enablement Tools (Outreach, Gong)

● JIRA

● G-Suite

● Zoom (Meetings, Webinars)

COMMUNITY ENGAGEMENT

Volunteer Event Coordinator Artists’ Television Access San Francisco, CA Oct 2014 – Feb 2020

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