SUMMARY

SKILLS

EXPERIENCE

CHRSITY

BANKS

316-***-****• ad2o4z@r.postjobfree.com • Wichita, KS 67216 Highly driven Assistant Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment. Focused Assistant Manager successful in contract negotiation and process improvement. Able to remain calm and poised even in high-pressure situations. Adept at leveraging in-depth knowledge of industry trends and shifts to offer valuable insights on opportunities for new growth and expansion. Engaging personality and service-driven background coupled with knowledge of Customer Satisfaction. Seeking opportunity to build success with exciting organization. Policy/program development

Sound judgment

Cross-functional team management

Compensation/benefits administration

Employee development

Schedule management

Supervision and training

Purchasing and planning

Recruiting and hiring

Performance improvements

Customer retention

Proficient in Word and Excel

Manager-in-Training

Papa Johns International Inc. Wichita, KS Aug 2019-Dec 2019 Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.

Supervised performance of 13 workers with goals of improving productivity, efficiency and cost savings.

Managed scheduling for 13 employees to optimize productivity. Cook

A&W Long John Silvers Wichita, KS Jan 2018-Aug 2018 Set up and performed initial prep work for food items such as soups, sauces and salads. Sanitized food preparation areas, grills and equipment to avoid cross-contamination from raw items.

Maintained consistent quality and high accuracy when preparing identical dishes every day. Grilled and deep fried various foods, including meats, potatoes and fish. Weighed, measured and mixed ingredients, following recipes to produce quality dishes. Developed processes to streamline food-preparation and presentation tasks, recommending changes as necessary to boost food-cost savings.

EDUCATION AND TRAINING

Oversaw food product inventory, making recommendations to General Mnager to streamline kitchen operations.

Interacted with waitstaff regarding special orders for customers, including those with food allergies and gluten intolerance.

Sanitized workstation at end of shift to minimize risk of salmonella and other food-borne illnesses. Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.

Cook Cashier Clean

C.H. Dairyqueen Wichita, KS Jul 2016-Mar 2017

Assisted with purchases, locating items and signing up for rewards programs. Completed daily recovery tasks to keep areas clean and neat for maximum efficiency. Resolved issues regarding customer complaints and escalated worsening concerns to General Manager for remediation.

Resolved issues with cash registers, card scanners and printers. Inspected items for damage and obtained replacements for customers. Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.

Learned roles of other departments to provide coverage and keep store operational. Worked closely with front-end staff to assist customers and maintain satisfaction levels. Trained new employees in cashiering procedures, offering assistance in problem resolution. Trained new team members in cash register operation, stock procedures and customer service. Assisted customers with account updates, new service additions and promotional offers. Observed company return policy when processing refunds. Operated cash register, collected payments and provided accurate change. Cashier

Bionic Burger Wichita, KS Jan 2016-Jun 2016

Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.

Worked closely with front-end staff to assist customers and maintain satisfaction levels. Assisted with purchases, locating items and signing up for rewards programs. Received payments for Food purchases and issued receipts. Assisted General Manager with completing end-of-day counts and securing funds to prevent loss or theft.

Learned roles of other departments to provide coverage and keep store operational. Wiped down counters and maintain cleanliness.

Processed all sales transactions accurately and promptly to prevent long customer wait times. Wrapped items and bagged purchases properly.

Trained new team members in cash register operation, stock procedures and customer service. Resolved issues with cash registers, card scanners and printers. High School Diploma

East High School Wichita, KS May 2012