Marisela Maldonado

**** ********** ****

Garland, Texas, 75043

Summary

Dedicated and detail-oriented Customer Service Specialist with over 20 years experience excelling at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Flexible and goal-oriented team player with expertise in scheduling customer relationship management, document control and program leadership. Dependable self-starter seeking to leverage background into a Home-Operator role with a progressive organization.

Employment History

Cabinetworks Group, Parts Pulling

December 2021 - Present

●Pull parts based on assembly work orders.

● Follow pick instructions as noted.

●Inspect all products and materials for defects

●Using RF scanners and/or computer, issue parts to the work orders.

●Assist with assembly as needed

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Dollar General Assistant Manager

June 2020 - October 2020

●Helps maintain a clean, well-organized store with a customer-first focus

●Assist Store Manager with scheduling employees, providing adequate training for employees

●Conducting safety meetings, and ensuring employee compliance with company policies and procedures.

Personalized Communications, Dispatcher

June 2018 - Present

●Use multitasking talents to speak to callers and type information into the system simultaneously in all type of situations.

●Move between periods of inactivity to immediate intensity with relative ease and accuracy.

●Deliver informative details to law enforcement, medical associates, and attorneys so that they are prepared for situations prior to contacting caller.

●Efficiently used a computerized dispatch software system to answer calls and route them to the appropriate personnel.

Cambridge Court Apartments PHA, Leasing Agent November 2010 - October 2011

●Encouraged prospective tenants to fill out applications after property tours.

●Maintained accurate records of all correspondence with and from tenants.

●Provided tours of the property to prospective tenants and offered valuable information in regards to major features.

●Promoted the property to businesses in the local area through marketing collateral, phone calls and email messages