TRACI WOOD

S U MMARY

I am looking for a position in a fast-paced environment where I can utilize my communication and problem-solving skills to improve efficiency. Highly adaptive and detail-focused professional. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration. E X P E R I E N C E

Owner

NuStyle365 January 2019 - Current

Office Manager / Recruiting Manager

Advantage Resourcing December 2021 - April 2022

Senior Customer Service Expert

T-Mobile April 2014 - September 2021

Consult with clients to determine objectives and requirements for event via phone, email and in person.

Coordinate services for events, such as accommodations and transportation for participants, facilities, catering, signage, displays, special needs requirements and event security.

Confer with staff at chosen event site to coordinate details. Monitor event activities to ensure compliance with applicable regulations and laws, the satisfaction and participants and fast resolution of any issues that may arise. Collaborate with hiring managers to design job descriptions and qualifications for over 300 positions.

Oversaw all hiring processes and procedures from start to finish. Job posting, recruiting,interviewing, on boarding all the pay to permanent placement. Created spreadsheets and presentations for current companies looking for new employees.

Mediated conflicts between employees and facilitated effective resolutions to disputes.

Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.

Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.

Processed payroll accurately ensuring all employees were paid on time. Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.

Effectively communicated with call center representative and management to improve company metrics.

E D U C A T I O N A N D

T R A I N I N G

High School Diploma

Hixson High School, Hixson, TN

June 1990

C O N T A C T

406-***-****

ad2o2w@r.postjobfree.com

Rostraver Twp., PA 15012

Bold Profile

Provide exceptional customer service via phone and email. Maintained working knowledge of all plans and products offered to assist customers with their inquiries.

Answer all customer complaints and effectively deescalate altercations over the phone, resulting in great customer experiences.

Adjusted bills and refunded money to resolve customers' service or billing complaints.

Strengthened customer retention by offering discount options.

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