Professional in Business Administration with extensive experience in transnational company, extensive knowledge in Organizational Development, Planning and Execution of Projects, Franchising, Administrative Information Systems, Internal Control, Compliance, Management of human development, Change and organizational culture. Faithful believer in Alliances and Negotiations at the National and International level for the achievement of Strategic Objectives. Customer Service orientation, great ability for teamwork, efficiency of shared services, optimization and use of corporate resources for business units and business partners, with high focus on results and added value.

Experience

Consultant and Independent Business Owner 201 9-20 23

Consultant

●Consulting and Advice on planning and development of the value proposition in Central America.

●Human talent management

●Advice for entrepreneurship: business model and business strategy.

Holcim Costa Rica (Lafarge-Holcim) 2012-2018

Franchise Development Manager

●Directorate-General; Responsible for the commercial management of the franchise, optimization and implementation of the value offer for business partners, based on corporate resources and specific budgets under a concept and philosophy of customer service, which promotes the integral development and modernization of companies and relationship groups.

●Tropicalization and implementation of the franchise in Costa Rica, El Salvador and Nicaragua, including the management and leadership of legal, notarial, brand book, franchise agreements and operating permits; to the design and execution of the strategic plan of introduction to the markets, plan of mArketing with the respective campaigns, acquisition of assets, recruitment of personnel, purchasing experience, establishment of alliances and suppliers, logistics studies and market studies.

●Design of the organization, Strategic plan of insertion of the area in the rest of the organization with its respective training programs, leadership and change management workshops, management and operational systems, cascade of objectives, performance goals and evaluation system. Designed and implementedpolicies according to the LATAM model, including franchise e-commerce in the three countries plus Colombia.

●Public Relations, Coordination and Reporting to the National and International Corporate areas.

Holcim Costa Rica (Construcorp Internacional SCI S.A.) 2010-2012 Financial Administrative Coordinator

●Management of the Strategic Planning process of the company, budget and Projected Income Statements.

●Monitoring of KPIs, SLAs and OLAs.

●Management of the value proposition of the DISENSA hardware franchise in the region, including distribution center services and negotiation with national and international suppliers.

● Complete design and implementation of the strategic planning process of the company, the design of the operating manual of the franchise, the creation of the development area for innovation and management of the value proposition and the shopping experience of the franchise.

Concrete Products 2004-2010

Financial Administrative Coordinator

●Development and Implementation of Trade Policies (prices, prices, credits, among others)

●Financial Impact Analysis

●Strategic and logistical planning of the organization

●Profitability and Competitiveness Control Report

●Development of the Management Information System (Transaction Price Management),

●Achievement of the complete implementation of the process, systems and procedures necessary for this organizational function, and replication in the corporate area through Management Systems

Holcim Costa Rica 1997-2004

Financial Administrative Coordinator

●Responsible for the Commercial Administration of the ready-mix concrete area.

●The figure of the Holcim commercial administrator has as its main function to maintain operating a management information system that provides absolute commercial data, analytical and statistical; in order to make recommendations about commercial policies, prices, negotiations and costs; provide information and coordinate the strategic planning process of the area, aligned with the master plan of the organization.

●The most relevant achievement during this stage was the complete design and implementation of the process, systems and procedures required for this organizational function.

Coopenapo R,L. 1996-1997

Development and Training Coordinator

●Management of the General Administrative Process of the human resources area, where the functions of Strategic Planning of Human Resources, Compensation and Benefits, Payroll, Recruitment and Selection, Organizational Development, Training and Performance Evaluation were available.

●Perhaps the most important achievement is the direction of the organizational change process, where the planning and execution of the training and leadership process was carried out to evolve from a state organization to a cooperative organization of self-management.

Municipality of San José 1990-1995 Head of Section (Cost Area, Financial Management)

●Responsible for managing the Registration Process, issuance of Income Statements, Reporting and Cost Analysis for the calculation and requalification of municipal rates and taxes, as well as their presentation and justification before the Comptroller General of the Republic.

●The most important management carried out in this period of my career was the design and complete implementation of the area in the organization, as well as the processes and systems necessary to operate.

Studies

●Bachelor of Science and Letters Liceo Roberto Brenes

●Bachelor of Business Administration

Technological Institute of Costa Rica

●Bachelor of Business Administration Instituto Tecnológico de Costa Rica

Complementary Training

Change Management

Inspiring Leadership high performance

HR Guru

Emotional Intelligence

Zenger / Folkman

The Extraordinary Coach

Zenger / Folkman

The Extraordinary Leader

LafargeHolcim

Bussiness Model Innovation

Holcim

Google apps: Comunication tool

ITCR

Indirect Consultative Sales

Seminar

Effective Presentations

ITCR

Direct Consultative Sales

ITCR

Business Simulator

INCAE

Update in Finance

Holcim

SOLVE

Holcim

HARP 8.0 Training

Holcim LASER (Brazil)

Business Warehouse HIP

Holcim LASER (Brazil)

Business Warehouse

Holcim LASER (Colombia)

SAP - SD

Ecadi

Business Image Management

Holcim UCON

Seismic Code: Masonry Strategy

Holcim

EcoSim Business Simulation

Holcim UCON

Human Talent Management

Holcim UCON

Concrete Products and Add

SENIOR MANAGEMENT

Advanced Negotiation

Holcim UCON

7 Habits of Highly Effective People

INCSA UCON

Etiquette and protocol

John XXIII Social School

Teamwork

Holcim

Business Simulator

John XXIII Social School

Teamwork

GRUPO THESEUS

Effective Oral Communication

Multipartite agreement

Cooperative Law

Leopoldo Barrionuevo

Promotion at the point of sale

Municipality of San José

Municipal Budget

Languages

Tongue

Reading Level

Writing Level

Conversation Level

Spanish

Excellent

Excellent

Excellent

English

High

Intermediate

Intermediate

References

Luis Ballestero tel. +506-********

Luis Gutierrez tel. +506-********

Gabriela Barrantes tel. +506-********

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