Mercedes Hill

Customer Service Sale Representative

Contact

***** ***** **** *

Fontana Ca, 92335

909-***-****

ad2o2q@r.postjobfree.com

Summary: Dynamic and results-driven Customer Service sales Representative with over 5 years of experience in providing exceptional service to a diverse clientele. Proven track record of resolving complex issues and ensuring customer satisfaction. Adept at leveraging strong communication skills to build rapport and deliver outstanding support. Eager to contribute expertise to a forward-thinking company.

Experience -2023

March 2022 -Dec 2023

Rent A Center

Assistant Manager • Colton Ca

Spearhead a customer service team of 13 members, providing leadership and training to enhance performance.

Develop and implement customer service policies, resulting in a 9% increase in overall customer satisfaction.

Collaborate with product development teams to communicate customer feedback, leading to the implementation of product improvements.

Successfully resolved 4% of escalated customer issues, demonstrating effective problem-solving skills.

Utilize advanced features of CRM software to analyze customer data and identify trends for process improvement.

September 2019 April 2022

7 Eleven Manager • San Bernardino CA

Managed a high-volume customer service team, ensuring timely and effective resolution of customer inquiries.

Helped Implemented a customer loyalty program, resulting in a 19% increase in repeat business within the first year.

Conducted regular training sessions for team members on product knowledge and sales techniques.

Successfully resolved escalated customer issues, maintaining a positive customer experience.

August 2017 February 2019

Charleston Debit Collections • Riverside CA

Manage a portfolio of accounts, implementing effective strategies to recover outstanding debts.

Negotiate payment plans with debtors, providing clear and accurate information about their financial obligations.

Conduct thorough financial assessments to determine the debtor's ability to repay and establish realistic payment arrangements.

Utilize skip tracing techniques and online databases to locate and contact debtors.

Maintain accurate and up-to-date records of all interactions and negotiations using debt collection software.

Collaborate with legal teams when necessary to pursue legal actions for debt recovery,

Skills

verbal and written communication skills

Exceptionally Proficient in CRM software, including advanced data analysis.

Strong leadership and team collaboration abilities

Proven problem-solving and decision-making skills.

Customer-focused mindset with a passion for exceeding expectations

Time management and organizational proficiency

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