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Customer Service Information Technology

Location:
Raleigh, NC, 27603
Salary:
$28/hr.
Posted:
January 11, 2024

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Resume:

To Whom it may Concern:

First, thank you for considering me as a potential part of your team.

I am looking for a full time position in an environment where there are opportunities for advancement. I have reliable transportation, great customer service, and technological, and anialytical skills. I have also grown to have a very strong work ethic. Also, as I’ve matured, and endured being an entrepreneur for 10+ years, I appreciate the thought of having a steady means of income without working myself to an early grave. I have great skills with people and computers/electronics, mostly because I have a strong Sales and Information Technology background.

I do believe that this position can help me to rapidly reach my goals, and I would greatly appreciate the opportunity to interview for a position with your establishment. In order to accomplish my goals my salary will have to be sufficient or my plans will fail as proven in the past. Therefore, I would be most grateful if I was to earn $1250.00 per week. I will do the job to my utmost capacity at all times. I am confident in my abilities and I have a strong desire to learn and grow. Thanks again for your consideration. Sincerely,

Ryan Alexander Paige

Ryan A. Paige

1930 Northrop Dr., Whitsett, NC 27377

Ph.: 919-***-****

E: ad2o2k@r.postjobfree.com

Objective

Dedicated worker with excellent communication, time management and computer skills. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hardworking by my peers, I can be relied upon to help your company achieve its goals.

Education

BOWIE STATE UNIVERSITY, Bowie, Maryland

Completed Coursework towards Bachelor of Arts(B.A) in Computer Information Systems Employment History

3/11 - Present - Innovative Solutions, Raleigh, NC As CEO/Salesman/Lead Technician:

Analyzed market and competitor trends to make informed business decisions. Perform all phone unlocking/flashing and PC repairs. Directed and coordinated financial and budget operations to maximize investments and increase efficiency.

Gave presentations to promote services and offerings. Represented organization and promoted objectives to other small business owners and established working relationships.

Maintained strong relationships with key customers. Negotiated and closed deals with vendors and clients. Generated leads and located opportunities for market expansion and business growth. Followed up with customers after sales to gain feedback. 9/08- 10/09 – Food Lion, Raleigh, NC

As Sales Associate:

Greet and welcome customers to our establishment. Assist customers with purchasing items. Processed shopping orders using great customer service skills. Maintain cleanliness of front end. Maintain a clean workstation (and surrounding area). Assist other team members where possible.

9/06-02/07 - AMERIX Corp., Columbia, MD

As Customer Retention Specialist:

Outbound and Inbound calls to creditors and clients in reference to Debt Management Proposals and plans. Negotiate terms of acceptance of Debt Management proposals with clients and creditors. Utilize previous customer service experiences to handle customer relations issues. Prepare Excel document to keep track of progress of debt management project.

8/05-4/06 – TeleRep Call Center, Glen Burnie, MD

As Call Center Operator/Network Support Tech. :

Answered calls in professional, timely manner. Handle various customer service issues, manage 20 users on the network. Responsible for defragmentation of hard drives and also protection from virii and spyware, fully implemented by me. 9/04-1/05 - YELLOW CAB, Glen Burnie, MD

As Driver, Duties included:

Quick Delivery Prompt, Friendly, and Professional service runs. Excellent, clear communication skills over radio and telephone to ensure timeliness. Regular cleaning and care of vehicle.

3/04-10/04 - POP-A-LOCK, Columbia, MD

As Overnight Dispatcher, duties included:

Answer and properly dispatch calls. Basic Office cleaning. Daily filing, scheduling and sorting. Minimal managerial contact. 2/04-4/04 - ANACOSTIA SENIOR HIGH SCHOOL, Washington, D.C. As Computer Repair Technician Intern, duties included: Troubleshoot minor problems within D.C. public school computers. Help to establish audio/visual telecommunications link between schools for distance learning program.

Skills

-Extensive knowledge of Computer Technology and Networking Systems

-Ability to effectively supervise and coach others, if needed.

-Innovative and efficient problem-solver.

-Public Relations Understanding

-New Market Penetration

-Industry Expertise

-Sales Growth

Accomplishments

-Founded M.I.S.T.E.R. Mentoring program in 10th grade year. Remained President until I school relocation in the 12th grade. Coordinated all program activities over a two-year period.

-2 championships with local recreation league basketball.

-Official Beta Tester for America Online(r) 4.0 software at the age of 15.

-1st Degree Black Belt obtained at the age of 16.

Typing: 70 words per minute; 8200+ keystrokes per hour (alphanumeric data entry)



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