Nina Mann-Allen

Oakland, *****, CA (US)

+1-707-***-****

ad2o2g@r.postjobfree.com

PROFESSIONAL SUMMARY

Detailed-oriented and knowledgeable skilled healthcare worker properly trained in completing patient- facing and office-based tasks by applying strong multitasking and organizational abilities. Medical front office position and Administrative Assistant reporting directly to the head physician responsible for providing day-to-day operations support. Major responsibilities include patient/client service, administrative duties, insurance and benefits administration, and personnel management. Advanced technical skills and in-depth knowledge of health management information systems (HMIS) used to maintain high-levels of quality care and ensure patient satisfaction. EXPERIENCE

CNA - Certified Nursing Assistant, Kindred Hospital SF Bay Area

• • Turning and moving patients • Gathering medical supplies • Grooming patients by brushing their hair

• teeth

• shaving

• bathing

• etc. • Feeding patients and documenting their food and liquid intake

• Checking vital signs such as blood pressure and heart rate. • Answering patients calls. • Following individual care plan for 70

• residents by working closely with nursing staff. Feb. 2022 - Jan. 2023

San Leandro, CA

Customer Service Rep, Apex Merchant

• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

• Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

• Check to ensure that appropriate changes were made to resolve customers' problems.

Mar. 2020 - Oct. 2022

Oakland, CA

• Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.

• Determine charges for services requested, collect deposits or payments, or arrange for billing.

Part time Med Tech, Shields Nursing Centers

• • Perform data entry by documenting and charting. • Perform medical check-ups. • Answer and transfer phone calls • Fax

• order and receive prescriptions for residents. • Administer or assist medication to patients • Record vital signs. • Update patients records as needed

Dec. 2019 - May. 2021

Richmond, CA

Direct Care Staff, Joyful Advance Learning

• • Developed strong and trusting rapport with each client to facilitate best care possible. • Facilitated games and other activity to engage clients.

• • Fostered relationship with client providing companionship and counseling. • Assisted disabled individuals to foster independence while still closely monitoring safety.

• • Maintain clean and well-oriented environment to promote client happiness and safety.

• • Supervised frequent activities such s medication and personal hygiene to ensure safety. • Engage client in physical and mental activities to sustain quality of life.

• • Monitor clients vital documented each day of care provided. In Home care provider

June. 2016 - Oct. 2019

Houston, TX

EDUCATION

Certified Nursing Assistant:Healthcare

• H&R Healthcare School, Emeryville, CA

November. 2021

Medical Assistant:Medical

• Florida Career College, Houston, TX

Feb. 2020

High School Diploma

• University Preparatory Charter Academy, Oakland, CA Jun. 2004

Computers

SKILLS

Experienced

Medical Records

Back Office

Microsoft Office

Medical Terminology

Customer Service

Skillful

Skillful

Skillful

Skillful

Experienced

English

LANGUAGES

CERTIFICATIONS

• Vocational Education in Certified Nursing Assistant Certified MA in Medical Assistant

Certified Nursing Assistant

First Aid Certification

Medical terminology

Nursing Assistant

Medical Assistant

Electrocardiogram

Certified Nursing

Aid Certification

Venipuncture

Med Tech

Hipaa

EKG

CPR

CNA

ASSOCIATIONS

• American Heart Association

•

ACHIEVEMENTS

• Medical Terminology

Vital Signs

Cardiopulmonary Resuscitation (CPR)

Electrocardiogram (EKG)

HIPAA - U.S Health Insurance Portability and Accountability Act Clinical Back Office Procedures

Pharmacology and Drug Administration in Medical Assistants Medical Back Office Procedures

Phlebotomy and Hematology

Contact this candidate