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Customer Service Administrative Coordinator

Location:
Brooklyn, NY
Salary:
90000
Posted:
January 11, 2024

Contact this candidate

Resume:

Maria E. Tupper (Garcia)

https://www.linkedin.com/in/maria-e-tupper/

+1-347-***-**** ad2o1y@r.postjobfree.com

Page 1

SKILLS AND KNOWLEDGE

Expert Microsoft Office/Windows Applications Creative Problem Solving / Critical Thinker

(Access, Excel, Outlook, PowerPoint, Teams, and Word) Multi-Tasking / Time Management

Technical Proficiency, Survey Tools, Web-based DB Organizational Supervision / Trained Staff

Trained Excellent Customer Service Compliance / Regulatory Audit Preparedness

Budget Planning / Financial Management Event Planning and Coordination

Procurement / Payment / Cost Reduction Control Personable yet Professional Character WORK EXPERIENCE

Hospital for Special Surgery May 2015 – Present

ADMINISTRATIVE COORDINATOR, DEPARTMENT OF MEDICINE

• Plan, initiate, and manage clerical activities to relieve the Senior Director of routine administrative tasks.

• Resolve supervisory problems by analyzing information, identifying, and communicating solutions.

• Design, create, update, and distribute various forms, ensuring they follow hospital brand guidelines.

• Comprehensive budget planning and financial reporting; manage a U$1.6 million medication budget.

- Medication Purchaser: record purchases, submit invoices for approval, ensure payment.

• Timekeeping Manager: Reconcile designated staff Time & Attendance to meet bi-weekly payroll.

- Ensure accuracy of Time & Attendance schedule: verify, edit, reject, validate, and approve hours.

- Payroll Monday, Approve Timecards and Sign Off on all designated staff members.

• Prepare and review correspondence, presentations, reports, charts, spreadsheets, and related material.

• Cost reduction evaluated exchangeable items and purchased all supplies for 5 units with staff of over 20.

• Researched, produced final reports, documents, spreadsheets, and/or PowerPoint slides for staff.

• Completed preventive maintenance of office equipment, scheduled repairs as needed. ADMINISTRATIVE ASSISTANT, RHEUMATOLOGY, NURSING DEPARTMENT Sep 2013 – May 2015

• Collected data and produced reports: documents, spreadsheets, and/or PowerPoint presentations.

• Recorded staff Benefit Time Off to produce Weekly Staff Schedule and Benefit Time Staff Calendar.

• Educated staff on Microsoft Applications in preparation for hospital wide new EMR system.

• Completed preventive maintenance of office equipment, scheduled repairs when needed.

• Maintained office supplies by checking stock; placed supply orders; evaluated new products.

• Updated the Ambulatory Care Services department intranet pages using Red Dot.

• Integral member of the Newsletter Committee and Employee Engagement Committee. Devereaux, Baumgarten Apr 2013 – Aug 2013

BILINGUAL LEGAL SECRETARY FOR TWO SENIOR TRAIL LAWYERS (TEMP)

• Drafted bilingual letters, produced pleadings; collected and analyzed client/insured demographics.

• Read, researched, reviewed, verified, and routed correspondence, reports, and legal documents.

• Coordinated client conferences, attorney meetings, scheduled couriers, court reporters and witnesses.

• Maintained attorney calendars: planned/scheduled conferences, teleconferences, and depositions.

• Recorded and monitored court appearance dates, pleadings, and filing requirements.

• Generated revenue by documenting and inputting attorney billable time and reimbursable expenses, prepared invoices and tracked payments.

• Provided historical reference by developing and utilizing filing and retrieval system; recorded meeting discussions; maintained transcripts.

Grey Group/Grey Latin America Apr 2012 – Feb 2013

BILINGUAL SR. EXECUTIVE ASSISTANT TO THE PRESIDENT & CHIEF EXECUTIVE OFFICER (TEMP)

• Gatekeeper of emails and calendar invites: used judgment in setting priorities respecting time sensitivity.

• Coordinated meetings and conference calls: menu, venue, AV equipment, prepped binders, and copies.

• Concur: coordinated and finalized extensive travel itineraries; produced T&Es and reconciled payment.

• Established strong relationships with local Grey Latin America offices, regional and global teams. Maria E. Tupper (Garcia)

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Centro Properties Group (now Brixmor) Jun 2010 – Jan 2011 SR. EXECUTIVE ASSISTANT TO CHIEF FINANCIAL OFFICER AND GENERAL COUNSEL (TEMP)

• Screened calls. Transcribed extensive voicemail messages.

• Maintained and coordinated the CFOs “Just-in-Time” 15-minute calls or 5-minute meetings in calendar.

• Prepared materials for Monthly Board Meeting with Australia (evening video conference).

• Covered administrative support for Board Meetings and secured room (set-up meals/tech set-up).

• Notarized, organized, and facilitated project-based work for General Counsel. Espirito Santo Investment Bank (now HAITONG) Sep 2008 – Jun 2010 BILINGUAL ADMINISTRATIVE ASSOCIATE

• Responsible for general and overall day-to-day office functions for the New York City offices.

• Functioned as Receptionist, Team Administrative Associate and Office Manager.

• Integral member of the implementation teams: NYSE Opening Bell team and the NYSE Closing Bell team.

• Assisted the Head of Sales, Head of M&A and Head of Treasury & Trading and their respective teams.

• Prepared correspondence, reports, and materials for publications/presentations.

• Prepared and researched extensive travel itineraries with intricate detail.

• Maintained calendars and provided planning/materials for meetings, conferences, and road shows.

• Troubleshoot mechanical, technical and computer application queries/issues/problems.

• International guests/clients: coordinated accommodations and made entertainment arrangements.

• Point person for training new employees; supervised Receptionist as of January 2009.

• Organized and facilitated project-based work.

Bear Stearns now JPMorgan Chase Apr 2004 – Sep 2008 SR. EXECUTIVE ASSISTANT TO ASSISTANT TREASURER

BlackRock Jun 2003 – Feb 2004

SR. EXECUTIVE / PERSONAL ASSISTANT TO HEAD OF INSURANCE GROUP Miami Children's Hospital Oct 2001 – Jun 2003

BILINGUAL SR. EXECUTIVE ASSISTANT TO CHIEF OPERATING OFFICER BlackRock Jul 1999 – Sep 2001

SR. EXECUTIVE ASSISTANT TO A MANAGING DIRECTOR & TEAM Dresdner Kleinwort Benson now Dresdner Bank ZAO Oct 1997 – Dec 1998 BILINGUAL SR. EXECUTIVE ASSISTANT TO THREE DEPARTMENT HEADS Gerard, Klauer & Mattison (now BMO Nesbitt Burns) Feb 1996 – Sep 1997 BILINGUAL SR. EXECUTIVE AND PERSONAL ASSISTANT TO FOREIGN AFFAIRS SR. VICE PRESIDENT American Management Systems, Inc. (now CGI) Feb 1995 – Feb 1996 SR. EXECUTIVE ASSISTANT TO SR. PRINCIPAL

Overseas Partners, Inc. Sep 1990 - Feb 1995

BILINGUAL RECEPTIONIST/BOOKKEEPER/OFFICE MANAGER

EDUCATION

Capella University

Bachelor of Science, Healthcare Administration

Graduated June 2023

Harcum College

Associate of Science, Tourism and Travel

Graduated May 1987



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