SF Sharon Fitch

Bancroft, WI ***** +1-715-***-****

ad2o16@r.postjobfree.com

PROFESSIONAL

SUMMARY

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

SKILLS Medical manager

Emr

Idx

Switchboard

Medical Office Experience

Medical Records

Medical Scheduling

Insurance Verification

Medical Terminology

Medical Billing

Customer service (10+ years)

ICD-10

Patient Care

Anatomy Knowledge

QuickBooks

Transcription

WORK HISTORY CUSTOMER SERVICE REPRESENTATIVE 06/2018 to CURRENT Brokaw Company Bancroft, WI

Handled customer inquiries and suggestions courteously and professionally.

Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Answered constant flow of customer calls with minimal wait times. Answered customer telephone calls promptly to avoid on-hold wait times. Updated account information to maintain customer records. Offered advice and assistance to customers, paying attention to special needs or wants.

Responded to customer requests for products, services, and company information.

Clarified customer issues and determined root cause of problems to resolve product or service complaints.

Processed customer service orders promptly to increase customer satisfaction.

Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Investigated and resolved customer inquiries and complaints quickly. Exhibited high energy and professionalism when dealing with clients and staff.

Met customer call guidelines for service levels, handle time and productivity.

Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Delivered prompt service to prioritize customer needs. Maintained up-to-date knowledge of product and service changes. Followed up with customers about resolved issues to maintain high standards of customer service.

Responded proactively and positively to rapid change. Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly. Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions. Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

Promptly responded to inquiries and requests from prospective customers. Trained new personnel regarding company operations, policies and services.

Sought ways to improve processes and services provided. Promoted available products and services to customers during service, account management, and order calls.

Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates. Managed timely and effective replacement of damaged or missing products.

Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.

Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.

Enhanced productivity levels by anticipating needs and delivering outstanding support.

Trained staff on operating procedures and company services. Investigated and resolved accounting, service and delivery concerns. Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.

Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.

Followed-through on all critical inter-departmental escalations to increase customer retention rates.

Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.

Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines. Built relationships with customers to encourage repeat business. Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Greeted customers entering store and responded promptly to customer needs.

Worked flexible schedule and extra shifts to meet business needs. Welcomed customers and helped determine their needs. Helped customers complete purchases, locate items, and join reward programs.

Restocked and organized merchandise in front lanes. Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

Stocked, tagged and displayed merchandise as required. Assisted customers with returns, refunds and resolving transaction issues. Answered questions about store policies and addressed customer concerns.

Addressed customer needs and made product recommendations to increase sales.

Tallied cash drawer at beginning and end of each work shift. Upsold additional products and services to customers, increasing revenue. Performed cash, card and check transactions to complete customer purchases.

Operated cash register to record transactions accurately and efficiently. Handled cash with high accuracy and took care to check bills for fraud. Used POS system to enter orders, process payments and issue receipts. Learned duties for various positions and provided backup at key times. Responded promptly to requests for assistance, spills and customer inquiries.

Maintained current knowledge of store promotions and highlighted sales to customers.

Processed refunds and exchanges in accordance with company policy. Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.

Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.

Checked personal identifications during alcohol and tobacco sales. Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.

Set up new sales displays each week with fresh merchandise. Conducted inventory counts by adding each item in stock and documenting in computer system.

Demonstrated product features, answered questions and redirected objections to highlight positive aspects.

Identified and resolved discrepancies and errors in customer accounts. MEDICAL ASSISTANT 07/2011 to 02/2016

Women's Group Ob/Gyn Voorhees, NJ

Adhered to strict HIPAA guidelines to protect patient privacy. Answered telephone calls to offer office information, answer questions, and direct calls to staff.

Provided prompt, polite and professional in-person and telephone customer service.

Directed patients to exam rooms, fielded questions, and prepared for physician examinations.

Updated patient information and insurance details for accurate electronic medical records.

Coordinated patient scheduling, check-in, check-out and payments for billing.

Prepared patient charts by gathering and organizing medical records ahead of appointments.

Used EMR to schedule appointments for doctor visits and procedures. Registered patients and completed associated paperwork for accurate records.

Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.

Obtained pre-authorization from insurance companies ahead of medical services.

Restocked each medical room with adequate supply of medications and supplies in preparation for patients.

Received, recorded and filed medical payments by check, cash, and credit card.

Relayed care and medication advice to patients to relieve physicians during peak hours.

Reconciled daily payments received and prepared deposits for smooth office finances.

Performed various administrative tasks by filing, copying and faxing documents.

Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.

Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.

Managed office logistics by scheduling appointments, maintaining files and collecting payments.

Obtained payments from patients and scanned identification and insurance cards.

Completed administrative patient intakes with case histories, insurance information and mandated forms.

Placed new supply orders, managed inventory and restocked clerical spaces.

Prepared and processed patient referrals and transfer requests. Organized and maintained patient chart filing system to promote quick data finding for staff.

Coordinated referrals through insurance and other medical specialists and documented details in patient charts.

Registered and verified patient records before triage with most up-to-date information.

Received and routed laboratory results to correct clinical staff members. Answered phone calls and messages for 8-physician Ob/Gyn medical facility, scheduling appointments, and handling patient inquiries. Assisted with medical coding and billing tasks.

Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.

Conducted patient intake interviews, recording and documenting relevant information.

Greeted visitors and initiated triage processes for clients to streamline patient flow.

Processed medical insurance claims and payments.

Managed office bookkeeping with insurance billing and patient payments. Answered phone calls and messages for 8-physician Ob/Gyn medical facility, scheduling appointments, and handling patient inquiries. Registered new patients and updated existing patient demographics by collecting detailed patient information.

Protected patients' rights by maintaining confidentiality of medical, personal and financial information.

Facilitated patient flow by notifying provider of patients' arrival, being aware of delays and communicating with patients and clinical staff. Assessed calls and inquiries to prioritize services based on medical emergencies.

Posted payments and charges to patient accounts and participated in billing processes.

Verified patient information by interviewing patient, recording medical history and confirming purpose of visit.

Collected deductibles and copays to post money to patient accounts. Kept medical office supplies adequately stocked by anticipating inventory needs, placing orders and monitoring office equipment. Submitted insurance claims and updated patients' insurance information. Optimized patients' satisfaction, provider time and treatment room utilization by scheduling appointments in person or by telephone. Comforted patients by anticipating patients' anxieties, answering patients' questions and maintaining reception area.

Scheduled surgeries by making arrangements with surgical centers and prepared charts and consent forms.

Submitted patient statements and medical billing to insurance companies. Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.

Verified patient insurance coverage and collected required co-payments. Performed medical records management, including filing, organizing and scanning documents.

Called and faxed pharmacies to submit prescriptions and refills. Sanitized, restocked, and organized exam rooms and medical equipment. Obtained client medical history, medication information, symptoms, and allergies.

Completed clinical procedures and gathered patient data for interpretation by physician.

Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.

Taught patients about medications, procedures, and care plan instructions. Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.

Collected and documented patient medical information such as blood pressure and weight.

Assisted with routine checks and diagnostic testing by collecting and processing specimens.

Documented vital signs and health history for patients in clinic and hospital environments.

Answered phone calls and messages for 8-physician Ob/Gyn medical facility, scheduling appointments, and handling patient inquiries. Checked patient insurance, demographic, and health history to keep information current.

Helped patients complete necessary medical forms and documentation. Managed multi-line phone system and pleasantly greeted patients. Organized paperwork such as charts and reports for office and patient needs.

Maintained current and accurate medical records for patients. Transcribed phone messages and relayed to appropriate personnel. Completed patient referrals to other medical specialists. Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.

Enhanced office productivity by handling high volume of callers per day. Responded to correspondence from insurance companies to verify patient's coverage.

Supported office staff and operational requirements with administrative tasks.

Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability. Printed prescription requests and queries in compliance with practice protocol.

Invoiced patients accurately in line with charging guidelines. MEDICAL ASSISTANT 10/2003 to 07/2011

Center For Dermatology Philadelphia, PA

Patient check in, scheduling appointments, Insurance billing, patient billing,collections on past due accounts assisting doctors with medical procedures and biopsies of patients, processing labs, contacting patients with pathology results

Directed patients to exam rooms, fielded questions, and prepared for physician examinations.

Obtained client medical history, medication information, symptoms, and allergies.

Sanitized, restocked, and organized exam rooms and medical equipment. Performed medical records management, including filing, organizing and scanning documents.

Collected and documented patient medical information such as blood pressure and weight.

Called and faxed pharmacies to submit prescriptions and refills. Documented vital signs and health history for patients in clinic and hospital environments.

Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.

Assisted with routine checks and diagnostic testing by collecting and processing specimens.

Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.

Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.

Completed clinical procedures and gathered patient data for interpretation by physician.

Taught patients about medications, procedures, and care plan instructions. Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment. Verified patient insurance coverage and collected required co-payments. Obtained and documented patient medical history, vital signs and current complaints at intake.

Answered telephone calls to offer office information, answer questions, and direct calls to staff.

Prepared lab specimens for diagnostic evaluation.

Explained procedures to patients to reduce anxieties and increase patient cooperation.

Oriented and trained new staff on proper procedures and policies. Updated inventory, expiration and vaccine logs to maintain current tracking documentation.

Measured patient pulse oximetry.

Helped improve patient outcomes by educating and advising on relevant treatments and care.

Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus. Collected pertinent data and calculations to aid physician in interpreting results.

Implemented care and efficiency improvements to support and enhance office operations.

Liaised with patients and addressed inquiries, appointment requests and billing questions.

Followed appropriate procedures to minimize patient's exposure to radiation.

Adhered to strict HIPAA guidelines to protect patient privacy. Provided prompt, polite and professional in-person and telephone customer service.

Updated patient information and insurance details for accurate electronic medical records.

Coordinated patient scheduling, check-in, check-out and payments for billing.

Prepared patient charts by gathering and organizing medical records ahead of appointments.

Registered patients and completed associated paperwork for accurate records.

Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.

Obtained pre-authorization from insurance companies ahead of medical services.

Restocked each medical room with adequate supply of medications and supplies in preparation for patients.

Received, recorded and filed medical payments by check, cash, and credit card.

Relayed care and medication advice to patients to relieve physicians during peak hours.

Reconciled daily payments received and prepared deposits for smooth office finances.

Performed various administrative tasks by filing, copying and faxing documents.

Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.

Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.

Managed office logistics by scheduling appointments, maintaining files and collecting payments.

Obtained payments from patients and scanned identification and insurance cards.

Completed administrative patient intakes with case histories, insurance information and mandated forms.

Placed new supply orders, managed inventory and restocked clerical spaces.

Prepared and processed patient referrals and transfer requests. Organized and maintained patient chart filing system to promote quick data finding for staff.

Coordinated referrals through insurance and other medical specialists and documented details in patient charts.

Registered and verified patient records before triage with most up-to-date information.

Received and routed laboratory results to correct clinical staff members. Answered phone calls and messages for 5-physician Dermatology medical facility, scheduling appointments, and handling patient inquiries. Assisted with medical coding and billing tasks.

Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.

Conducted patient intake interviews, recording and documenting relevant information.

Processed medical insurance claims and payments.

Managed office bookkeeping with insurance billing and patient payments. DISPATCHER 06/2000 to 09/2003

Dave's best limo Philadelphia,PA

Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff. Directed dispatching, routing, and tracking of 15 fleet vehicles. Managed customer accounts and invoicing.

Advised regarding delays and special circumstances. Maintained updated and detailed records of calls in physical and electronic database.

Followed detailed directions from management to complete daily paperwork and computer data entry.

Completed daily logs for management review.

Increased customer service success rates by quickly resolving issues. Checked that each scheduled route was appropriately covered by delivery drivers.

Handled incoming calls and emails from customers regarding issues with deliveries.

Worked closely with customers to effectively resolve issues and complaints.

Coordinated closely with other departments to facilitate smooth delivery operations.

Coordinated dispatching of 15 drivers to accomplish daily delivery requirements.

Coordinated dispatching of 15 drivers to accomplish daily delivery requirements.

Analyzed customer delivery needs and developed tailored delivery solutions.

Coordinated driver dispatch to accomplish daily delivery requirements. Built professional relationships with new customers and cultivated existing ones through active listening and intelligent open-ended questioning. Delivered exceptional customer service to individuals contacting company's call center for support and assistance.

Monitored vehicle locations to coordinate timely arrivals. Answered phone calls and responded to customer emails. Monitored and tracked dispatch communication systems. Monitored flow of paperwork and directed information to appropriate departments.

Communicated with customers to provide delivery updates and resolution. Received new orders, prepared documentation, and assigned personnel. Scheduled deliveries and pickups according to customer needs. Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.

Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.

Assisted in resolving customer complaints and grievances. Provided customers with information on products and services. Utilized customer feedback to improve customer service. Preserved accurate records of dispatched orders, deliveries and receipts. Developed and implemented customer service policies and procedures. Tracked and monitored vehicle performance and maintenance. EDUCATION High school diploma Business Administration 06/1983 Frankford High School, Philadelphia, PA

ADDITIONAL

INFORMATION

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