Columbus McClatchey, III

**** **** **. *** #***

Cordova, TN 38016

Phone: 901-***-****

Email: ad2o12@r.postjobfree.com

Skills:

Attention to Detail, Customer Service, Oral Communication & Writing, Problem Solving, Troubleshooting, Planning & Evaluating, Teamwork, Technical Competence Software Development Systems, Testing and Evaluation, Technology Awareness, Teaching Others, Interpersonal Skills, Leadership, Root Cause Analysis. LLC

Work Experience:

IMC Companies,

Collierville, Tennessee

Nov 2021-Nov 2023

Hours Per Week: 40

Salary: $55,000/yr

ThyssenKrupp Elevator Co.

Memphis, Tennessee

May-Nov 2021 (Contract)

Hours Per Week: 40

Salary: $23/hr

IT Support Analyst I

• Received and responded to Service Desk tickets, incoming calls, e-mails, and Instant Messages (IMs) regarding hardware, PC, network, and application problems.

• Collaborated with Level 2 IT Service Desk technicians in further analysis of incident / problem trends and developing preventive solutions and knowledge base documentation.

• Triaged symptoms of technical problems and delivered solutions or next escalations based on defined models.

• Provided administrative support for certain systems - including but not limited to: Windows, Active Directory (AD), Outlook, Exchange, VMware, VPN and Citrix. Associate Engineer

• Built working knowledge base (KB) files in conjunction with Microsoft Teams for fast track access to common issues and answers for faster resolutions.

• Provided accurate inputs for PC decommission process...led to 100% efficient way of how to handle PCs that are either in or beyond Dell support warranty.

• Instrumental with providing KB instructions of multiple applications (i.e. new user setup, Filebound, etc.) for review and/or for use in daily transactions. Landau Uniforms, Inc.

Olive Branch, Mississippi

Dec 2020-Apr 2021 (Contract)

Hours Per Week: 40

Salary: $21/hr

IT Desktop Support Analyst

• Assisted in setting up new VoIP telephony system with Polycom hard desk phones for in- office users and soft phones (w/headsets) for local remote users.

• Skillfully worked, maintained, and resolved request/incident tickets using SolarWinds Web helpdesk ticketing system.

• Resourceful by using offline PCs, printer, and other equipment in IT 'boneyard' as replacement parts for working floor PCs and printers as needed...saved company at least

$5k worth of new equipment.

• Assisted with installing and educating users on new 8x8 Work application for telephone, chat, and video chat capability, whether in office or remote.

• Reorganized IT 'boneyard' full of old Dell PCs, HP and Dell printers, monitors, telephones, and other accessories for recycling onto pallets and/or resell of items. Top Rx, Inc.

Bartlett, Tennessee

Oct-Nov 2020 (Contract)

Hours Per Week: 40

Salary: $19/hr

IT Systems Administrator

• Conducted onboarding/offboarding procedures with office and remote users.

• Provisioned user accounts in Active Directory, O365, and RingCentral.

• Mapped public shared drives remotely with office and remote users as needed.

• Used SolarWinds to track status of WAPs and various software (RMM, Azure AD, SpiceWorks ticketing system).

• Assisted remote users (NY, OH, FL, and TN) with project Work-From-Home workstation setup including laptop, dock, monitors; remote assistance w/VDI (Horizon).

• Administered over the use of RingCentral program; installed both VoIP phone software use and meetings on desktops and laptops as standard for daily video/audio engagements with internal and external customers.

Louis Dreyfus Company (LDC), LLC.

Cordova, Tennessee

Apr 2017-Feb 2020

Hours per week: 40

Salary: $60,203/yr

Regional IT Support Analyst

• Provided analytical software/hardware troubleshooting services for North American

(NAM) help desk troubleshooting for over 1,500 LDC employees, contractors, and associates in North America (Canada, U.S., and Mexico).

• Responsible for the setup, management, and termination of user objects in the company's Active Directory.

• Issued hardware/software tokens to end users for access to external Citrix website.

• Demonstrated excellent ability to communicate with customers to coordinate ticket resolutions to reset/unlock password for multiple applications (Citrix website, Great Plains/CINCH, and EPAC).

• Developed modifications to system that required installing new CAT 5E cables and replacing the entire Siemens digital analog telephony system with Cisco power-over- ethernet (POE) IP phones throughout the LDC Cordova building location. Raymond James, Inc.

Memphis, Tennessee

Jun 2016-Feb 2017 (Contract)

Hours per week: 40

Salary: $21,760/yr

Technology Services Technician

• Provided high quality solutions and support to technology related incidents, issues, and questions, as well as escalated them to the appropriate support.

• Tracked and maintained over 7,100 financial advisors (FAs), managers, and associates’ information into database.

• Provided technical advice for (SNOW) call tracking database, utilizing Raymond James

(RJ) proprietary software (i.e. RJnet Search, Advisor Access), MS Office 2010/2013/2016 software, and RJ knowledge management tools.

• Conducted root cause analysis and problem solving methods for communications software/hardware, used to troubleshoot network connectivity issues between financial advisors/associates and home office clients.

• Provided desktop support that demonstrated high expertise and competency of various systems, services, hardware, software, reports, and/or entitlements upon client request. AAR Defense and Logistics Systems

Kabul, Afghanistan

Jul 2015 - Sept 2016 (Contract)

Hours per week: 72

Salary: $114,000/yr

MIS/IT Data Support Specialist

• Responsible for maintaining and testing IT system interfaces (i.e. TRAX) to ensure processing accuracy and latency.

• Assisted with remotely maintaining asset inventory tracking, storing and recording items of vital aircraft, equipment, and program data w/home server.

• Provided remote, after hours/standby troubleshooting support for 30+ on site users with application program issues.

• Successfully assembled, maintained, and tested a 9ft satellite dish for line-of-sight secure connection.

• Coordinated logistics functions such as assembling and configuring wireless production network: syncing 18 network HP printers, 8 VOIP phones, 23 laptops, and 1 Dell server terminal desktop from on-site AAR switch in Kabul to our HQ AAR’s Microsoft 2012 R2 main processing server in Wood Dale, IL within 2 weeks. University of Tennessee Health Science Center

Memphis, TN

Apr 2013 - Jul 2015

Hours per week: 40

Salary: $39,977/yr

IT Technical Specialist III (Hardware)

• Responsible for troubleshooting, repairing, replacing, and/or disposing o hardware and their parts to include PC/Mac desktops/towers and laptops/tablets, in support of 4,000+ campus faculty, staff, and students.

• Tracked and provided written documentation of 100% allocating costs and purchases for replacements of PC/Mac/printer parts under warranty through UTHSC’s ITS COMPCO billing system.

• Configured and imaged all UTHSC owned Windows XP and Vista machines to Windows 7, added to local Windows domain as needed.

University of Tennessee Health Science Center

Memphis, TN

Apr 2008 - Mar 2013

Hours per week: 40

Salary: $33,600/yr

IT Specialist I (Helpdesk Operations)

• Provided customer-oriented technical support for 4,000+ faculty, staff, and students across the University of Tennessee Health Science Center campus.

• Responsible for the planning, development and implementation of Active Directory tool, created to reset/unlock domain user accounts.

• Used Bomgar and Remote Desktop tools to remotely troubleshoot and resolve complex system/software problems on PC/Mac computers.

• Entered and tracked incoming support tickets using tracking system to troubleshoot all system/software related issues.

• Demonstrated expert knowledge of software configuration (including proprietary proge with programs), software applications (i.e. Microsoft Office 2003, 2004, 2007, 2008, 2010, 2011, and 2013) for PC and Mac computers.

United States Army Reserve

Millington, TN

Jun 2009 – Jun 2015

Hours per week: 40

Salary $5,338/yr

Motor Transport Operator, 2nd Squad Leader, (SGT)

• Responsible for accountability, assigning tasks, and instruction for 8 squad members, consisting of two MOSs: 88M (Motor Transport Operator) and 92F (Fuels Specialist), within the 467th Distribution Platoon.

• Assistant convoy commander for eight general convoy operations and convoy commander for 8 convoys to Fort McCoy ASP for ammunitions operations.

• Successfully signed, distributed, and returned a battalion’s worth of blank ammunition totaling 12,000 blank rounds.

Education:

Information Management, Community College of the Air Force, Montgomery, AL (2007)

• 45/89 semester credits towards an Associate’s degree Relevant Training Certificates:

• Information Management Craftsman, U.S. Air Force, (1995-2007)

• Client Support Administrator, Workgroup Administration U.S. Air Force (1999)

• Netgroup A+, Whiteman Air Force Base, Missouri (2006)

• Certificate of Appreciation for participation of Combat Support Training Exercise 2011 at Fort McCoy, WI.

• Dell Desktop Hardware Technician, University of Tennessee Health Science Center

(April 2014, 2015, 2016)

• Dell Laptop/Notebook Hardware Technician, University of Tennessee Health Science Center (August 2014, 2015)

• IT Certification Training, Lab Four Professional Development Center, Memphis, TN

(2016-2017)

• Cisco Certified Network Associate (CCNA): Cisco Systems (2016, pending retest…) Awards:

• Air Force Outstanding Unit Award, Bolling AFB, Washington D.C.(1997,1999)

• Joint Meritorious Unit Award (2003)

• Air Force Outstanding Unit Award, Osan AB, South Korea (2004)

• Army Achievement Medal for exceptional, meritorious service (2012, 2014) Professional References:

Kristen Kleinschnittger, Louis Dreyfus Company, Manager, LDC Servicedesk Phone: 203-***-**** Email: ad2o12@r.postjobfree.com Brad Terhune, University of Tennessee Health Science Center, Team Leader, CTS Servicedesk Phone: 901-***-**** Email: ad2o12@r.postjobfree.com Dennis Norton, Top Rx, Inc., IT Operations Manager Phone: 901-***-**** Email: ad2o12@r.postjobfree.com

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