Marquessa Shelby

Corsicana, TX *****

ad2o0s@r.postjobfree.com

+1-404-***-****

Hands-on, Hardworking, Highly motivated, High-performing, Motivated, Multi-task-oriented, Organized, Client-

focused, Customer-focused, Customer-service focused Core Strengths

Strong organizational skills Self-starter

Active listening skills Microsoft Office

Courteous demeanor Exceptional customer service

Energetic work attitude Cash handling expertise

Reliable Conflict resolution

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Housekeeping

Xanitos - Corsicana, TX

November 2021 to January 2023

• Worked as housekeeper in hospital

• Disinfected (area or item rooms bathrooms counters equipment)

• Provided friendly service to patients,patient visitors

• Took out trash

• Cleaned windows

• Helped train new hires

Customer Service Representative/Call Center

Collin Street Bakery - Corsicana, TX

October 2018 to December 2020

• Performed data entry for orders and customer information

• Answered calls from customers

• Responsible for tracking and maintaining inventory

• Handled online orders and credit card transactions Assistant Teacher/Substitute Teacher

Head Start Program/Child Care Group - Corsicana, TX August 2018 to May 2020

1. Assisted teacher with day to day activities and curriculum with children 2. Help children get ready for kindergarten

3. Communicated with parents about child progressing and the curriculum we were teaching 4. Observed children

Overnight Front Desk Clerk

Best Western Plus - Corsicana, TX

February 2014 to June 2015

Greeted and registered guests and issued room keys. Processed guest payments for room charges, food and beverage charges and phone charges. Balanced all rebates and other miscellaneous charges. Answered department telephone calls within 2 rings,

using correct salutations and telephone etiquette. Delivered requested items to guests' rooms.

Processed credit card transactions during the checkout process. Referred guests to local restaurants and recommended attractions in the area. Greeted all guests in a courteous and professional manner. Front Desk Clerk

Baymont Inn and Suites - Midland, TX

March 2014 to June 2014

Issued room keys and escort instructions to bellhops. Kept records of room availability and guests' accounts, manually or using computers. Recorded guest comments or complaints, referring customers to managers as necessary. Assisted guests with any special requests during their visits. Contacted housekeeping or maintenance staff when guests reported problems. Answered department telephone calls within 3 rings, using correct salutations and telephone etiquette. Front Desk Clerk

Hampton Inn and Suites - Midland, TX

December 2013 to February 2014

Answered department telephone calls within 2 rings, using correct salutations and telephone etiquette. Greeted and registered guests and issued room keys. Implemented high-impact sales and marketing initiatives, resulting in increased occupancy and profitability.

Delivered requested items to guests' rooms.

Processed credit card transactions during the checkout process. Referred guests to local restaurants and recommended attractions in the area. Monitored the appearance and performance of the front desk staff. Call Center Representative

Maximus Call Center - Midland, TX

July 2013 to October 2013

Collected customer feedback and made process changes to exceed customer satisfaction goals. Made reasonable procedure exceptions to accommodate unusual customer requests. Provided accurate and appropriate information in response to customer inquiries. Demonstrated mastery of customer service call script within specified timeframes. Addressed customer service inquiries in a timely and accurate fashion. Ran reports and supplied data to fulfill customer report requirements. Formulated and enforced Service Center policies, procedures and quality assurance measures. Developed process improvements to enhance efficiency and effectiveness of inter-department call center

operations.

Secretary/Clerical/Administrative Assistant

Attorney of Law Office - Midland, TX

January 2011 to September 2013

Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.

Maintained the front desk and reception area in a neat and organized fashion. Made copies, sent faxes and handled all incoming and outgoing correspondence. Created PowerPoint presentations used for business development. Organized files, developed spreadsheets, faxed reports and scanned documents. Managed daily office operations and maintenance of equipment. Mailed and arranged for delivery of legal correspondence to clients, witnesses and court officials. Photocopied all correspondence, documents and other printed materials. Received and disbursed all incoming mail.

Recorded and monitored court appearance dates.

Education

High school or equivalent in Real Estate License

Southwest College Of Real Estate - Midland, TX

2011

High School Diploma

Midland High School - Midland, TX

2008

Skills

• Microsoft Office (8 years)

• Data Entry (6 years)

• Housekeeping (3 years)

• CSR (10+ years)

• Customer Service (8 years)

• Customer Care (5 years)

• Call Center (3 years)

• Front Desk (7 years)

• CPR (2 years)

• Child Care (2 years)

• Filing (6 years)

• retail sales (3 years)

• Teaching (3 years)

• Organizational Skills (10+ years)

• Childcare (3 years)

• Training

• Warehouse Experience (2 years)

• Clerical Experience (10+ years)

• Phone Etiquette (10+ years)

• Administrative Experience (10+ years)

• Quality Assurance

• Personal Assistant Experience

• HIPAA (2 years)

• Analysis skills

• Windows

• Communication skills

• Leadership

• Business Development

Assessments

Knowledge of Early Childhood Development — Proficient January 2020

Knowledge of the development of children ages 0-3 and of ways to foster that development Full results: Proficient

Cleaner Fit — Highly Proficient

November 2020

Measures the traits that are important for successful cleaners. Full results: Highly Proficient

Work Style: Reliability — Proficient

February 2020

Tendency to be dependable and come to work

Full results: Proficient

Working with MS Word Documents (Intermediate) — Completed July 2019

Intermediate Word techniques, including the use of formatting, Track Changes, and Comments. Full results: Completed

Receptionist — Familiar

February 2020

Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: Familiar

Call Center Customer Service — Familiar

October 2019

Applying customer service skills in a call center setting. Full results: Familiar

Customer Service — Expert

November 2020

Identifying and resolving common customer issues

Full results: Expert

Customer focus & orientation — Highly Proficient

December 2020

Responding to customer situations with sensitivity Full results: Highly Proficient

Customer service — Expert

November 2020

Identifying and resolving common customer issues

Full results: Expert

Filing & organization — Proficient

February 2021

Arranging and managing information or materials using a set of rules Full results: Proficient

Management & leadership skills: Impact & influence — Highly Proficient November 2020

Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Highly Proficient

Data entry: Accuracy — Familiar

November 2020

Entering data quickly and accurately

Full results: Familiar

Early childhood development — Proficient

January 2020

Knowledge of the development of children ages 0-3 and of ways to foster that development Full results: Proficient

Customer service fit — Familiar

December 2020

Measures the traits that are important for success for customer service roles Full results: Familiar

Cleaner fit — Highly Proficient

November 2020

Measures the traits that are important for successful cleaners Full results: Highly Proficient

Work style: Reliability — Expert

February 2021

Tendency to be reliable, dependable, and act with integrity at work Full results: Expert

Scheduling — Proficient

November 2020

Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Proficient

Early childhood development — Highly Proficient

May 2022

Knowledge of the development of children ages 0-3 and of ways to foster that development Full results: Highly Proficient

Administrative assistant/receptionist — Proficient May 2022

Using basic scheduling and organizational skills in an office setting Full results: Proficient

Work style: Reliability — Proficient

August 2021

Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient

Building relationships for childcare providers — Proficient July 2021

Building positive and productive relationships with families of children ages 0–3 Full results: Proficient

Cleaner fit — Proficient

May 2021

Measures the traits that are important for successful cleaners Full results: Proficient

Customer service fit — Proficient

June 2021

Measures the traits that are important for success for customer service roles Full results: Proficient

Front desk agent (hotel) — Highly Proficient

July 2021

Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Highly Proficient

Customer focus & orientation — Familiar

July 2021

Responding to customer situations with sensitivity Full results: Familiar

Attention to detail — Proficient

January 2023

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Proficient

Administrative assistant/receptionist — Proficient May 2022

Using basic scheduling and organizational skills in an office setting Full results: Proficient

Filing & organization — Proficient

February 2021

Arranging and managing information or materials using a set of rules Full results: Proficient

Attention to detail — Proficient

January 2023

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Proficient

Customer service — Proficient

November 2020

Identifying and resolving common customer issues

Full results: Proficient

Building relationships for childcare providers — Proficient July 2021

Building positive and productive relationships with families of children ages 0–3 Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

Housekeeping experience, phone etiquette,and great customer service

Contact this candidate