Customer Service Front Desk
Resume:
Marquessa Shelby
Corsicana, TX *****
***********@*****.***
Hands-on, Hardworking, Highly motivated, High-performing, Motivated, Multi-task-oriented, Organized, Client-
focused, Customer-focused, Customer-service focused Core Strengths
Strong organizational skills Self-starter
Active listening skills Microsoft Office
Courteous demeanor Exceptional customer service
Energetic work attitude Cash handling expertise
Reliable Conflict resolution
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Housekeeping
Xanitos - Corsicana, TX
November 2021 to January 2023
• Worked as housekeeper in hospital
• Disinfected (area or item rooms bathrooms counters equipment)
• Provided friendly service to patients,patient visitors
• Took out trash
• Cleaned windows
• Helped train new hires
Customer Service Representative/Call Center
Collin Street Bakery - Corsicana, TX
October 2018 to December 2020
• Performed data entry for orders and customer information
• Answered calls from customers
• Responsible for tracking and maintaining inventory
• Handled online orders and credit card transactions Assistant Teacher/Substitute Teacher
Head Start Program/Child Care Group - Corsicana, TX August 2018 to May 2020
1. Assisted teacher with day to day activities and curriculum with children 2. Help children get ready for kindergarten
3. Communicated with parents about child progressing and the curriculum we were teaching 4. Observed children
Overnight Front Desk Clerk
Best Western Plus - Corsicana, TX
February 2014 to June 2015
Greeted and registered guests and issued room keys. Processed guest payments for room charges, food and beverage charges and phone charges. Balanced all rebates and other miscellaneous charges. Answered department telephone calls within 2 rings,
using correct salutations and telephone etiquette. Delivered requested items to guests' rooms.
Processed credit card transactions during the checkout process. Referred guests to local restaurants and recommended attractions in the area. Greeted all guests in a courteous and professional manner. Front Desk Clerk
Baymont Inn and Suites - Midland, TX
March 2014 to June 2014
Issued room keys and escort instructions to bellhops. Kept records of room availability and guests' accounts, manually or using computers. Recorded guest comments or complaints, referring customers to managers as necessary. Assisted guests with any special requests during their visits. Contacted housekeeping or maintenance staff when guests reported problems. Answered department telephone calls within 3 rings, using correct salutations and telephone etiquette. Front Desk Clerk
Hampton Inn and Suites - Midland, TX
December 2013 to February 2014
Answered department telephone calls within 2 rings, using correct salutations and telephone etiquette. Greeted and registered guests and issued room keys. Implemented high-impact sales and marketing initiatives, resulting in increased occupancy and profitability.
Delivered requested items to guests' rooms.
Processed credit card transactions during the checkout process. Referred guests to local restaurants and recommended attractions in the area. Monitored the appearance and performance of the front desk staff. Call Center Representative
Maximus Call Center - Midland, TX
July 2013 to October 2013
Collected customer feedback and made process changes to exceed customer satisfaction goals. Made reasonable procedure exceptions to accommodate unusual customer requests. Provided accurate and appropriate information in response to customer inquiries. Demonstrated mastery of customer service call script within specified timeframes. Addressed customer service inquiries in a timely and accurate fashion. Ran reports and supplied data to fulfill customer report requirements. Formulated and enforced Service Center policies, procedures and quality assurance measures. Developed process improvements to enhance efficiency and effectiveness of inter-department call center
operations.
Secretary/Clerical/Administrative Assistant
Attorney of Law Office - Midland, TX
January 2011 to September 2013
Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
Maintained the front desk and reception area in a neat and organized fashion. Made copies, sent faxes and handled all incoming and outgoing correspondence. Created PowerPoint presentations used for business development. Organized files, developed spreadsheets, faxed reports and scanned documents. Managed daily office operations and maintenance of equipment. Mailed and arranged for delivery of legal correspondence to clients, witnesses and court officials. Photocopied all correspondence, documents and other printed materials. Received and disbursed all incoming mail.
Recorded and monitored court appearance dates.
Education
High school or equivalent in Real Estate License
Southwest College Of Real Estate - Midland, TX
2011
High School Diploma
Midland High School - Midland, TX
2008
Skills
• Microsoft Office (8 years)
• Data Entry (6 years)
• Housekeeping (3 years)
• CSR (10+ years)
• Customer Service (8 years)
• Customer Care (5 years)
• Call Center (3 years)
• Front Desk (7 years)
• CPR (2 years)
• Child Care (2 years)
• Filing (6 years)
• retail sales (3 years)
• Teaching (3 years)
• Organizational Skills (10+ years)
• Childcare (3 years)
• Training
• Warehouse Experience (2 years)
• Clerical Experience (10+ years)
• Phone Etiquette (10+ years)
• Administrative Experience (10+ years)
• Quality Assurance
• Personal Assistant Experience
• HIPAA (2 years)
• Analysis skills
• Windows
• Communication skills
• Leadership
• Business Development
Assessments
Knowledge of Early Childhood Development — Proficient January 2020
Knowledge of the development of children ages 0-3 and of ways to foster that development Full results: Proficient
Cleaner Fit — Highly Proficient
November 2020
Measures the traits that are important for successful cleaners. Full results: Highly Proficient
Work Style: Reliability — Proficient
February 2020
Tendency to be dependable and come to work
Full results: Proficient
Working with MS Word Documents (Intermediate) — Completed July 2019
Intermediate Word techniques, including the use of formatting, Track Changes, and Comments. Full results: Completed
Receptionist — Familiar
February 2020
Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: Familiar
Call Center Customer Service — Familiar
October 2019
Applying customer service skills in a call center setting. Full results: Familiar
Customer Service — Expert
November 2020
Identifying and resolving common customer issues
Full results: Expert
Customer focus & orientation — Highly Proficient
December 2020
Responding to customer situations with sensitivity Full results: Highly Proficient
Customer service — Expert
November 2020
Identifying and resolving common customer issues
Full results: Expert
Filing & organization — Proficient
February 2021
Arranging and managing information or materials using a set of rules Full results: Proficient
Management & leadership skills: Impact & influence — Highly Proficient November 2020
Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Highly Proficient
Data entry: Accuracy — Familiar
November 2020
Entering data quickly and accurately
Full results: Familiar
Early childhood development — Proficient
January 2020
Knowledge of the development of children ages 0-3 and of ways to foster that development Full results: Proficient
Customer service fit — Familiar
December 2020
Measures the traits that are important for success for customer service roles Full results: Familiar
Cleaner fit — Highly Proficient
November 2020
Measures the traits that are important for successful cleaners Full results: Highly Proficient
Work style: Reliability — Expert
February 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Expert
Scheduling — Proficient
November 2020
Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Proficient
Early childhood development — Highly Proficient
May 2022
Knowledge of the development of children ages 0-3 and of ways to foster that development Full results: Highly Proficient
Administrative assistant/receptionist — Proficient May 2022
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Work style: Reliability — Proficient
August 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Building relationships for childcare providers — Proficient July 2021
Building positive and productive relationships with families of children ages 0–3 Full results: Proficient
Cleaner fit — Proficient
May 2021
Measures the traits that are important for successful cleaners Full results: Proficient
Customer service fit — Proficient
June 2021
Measures the traits that are important for success for customer service roles Full results: Proficient
Front desk agent (hotel) — Highly Proficient
July 2021
Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Highly Proficient
Customer focus & orientation — Familiar
July 2021
Responding to customer situations with sensitivity Full results: Familiar
Attention to detail — Proficient
January 2023
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Administrative assistant/receptionist — Proficient May 2022
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Filing & organization — Proficient
February 2021
Arranging and managing information or materials using a set of rules Full results: Proficient
Attention to detail — Proficient
January 2023
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Customer service — Proficient
November 2020
Identifying and resolving common customer issues
Full results: Proficient
Building relationships for childcare providers — Proficient July 2021
Building positive and productive relationships with families of children ages 0–3 Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Housekeeping experience, phone etiquette,and great customer service
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