ad2o07@r.postjobfree.com

908-***-****

Clark, NJ 07066

Skills

Service Requests

Customer Request Management

Driver Communications

Problem Assessment

Client Interactions

Updating Logs

Dispatching Workers

Customer Service

Patient Registration

Calm and Effective Under Pressure

Medical Data Collection

Explaining Policy and Procedures

Education And Training

06/2014

High School Diploma:

Arthur L. Johnson High School

Clark, NJ

Fernando Melendez - Bernales

Experience

Momentum Solar - Scheduling Coordinator

South Plainfield, NJ

02/2023 - 01/2024

Collaborated with other departments to coordinate resources when necessary.

Resolved customer inquiries regarding schedule changes or availability of services and products.

Responded promptly to all customer inquiries regarding availability or schedule changes.

Coordinated with other supervisors, combining group efforts to achieve goals.

Trained employees on best practices and protocols while managing teams to maintain optimal productivity.

Resolved customer complaints or answered customers' questions.

Entered information into system to update status reports.

Utilized MS Office and Excel to analyze data and create spreadsheets.

Made 80 calls a day

Scheduled technicians to installed solar panels and handle troubleshoot errors for homeowners

Worked with townships to get appointments for inspections.

Managed the Florida, New Jersey, and Connecticut departments.

Kartar & Son LLC - Transportation Dispatcher

Avenel, NJ

04/2019 - 05/2022

Communicated with the warehouses where our carriers had to pick up

Made sure the loads were on route on time

Handle multiple carriers daily

Take insurance information down for the products the our carriers were handling

Was always communicating even when I was at home until the shipment was delivered

Effectively resolved complaints by working closely with customers

Responded to customer messages in regards to delivery issues

Spoke with customers to ensure that expectations regarding deliveries had been met or exceeded

Maintained vehicle logs, records of cargo or billing statements in accordance with regulations

Assessed various driving routes and identified best paths to maximize productivity and cost-efficiency

Utilized active listening and intelligent open-ended questioning to help build lasting relationships with customers

Maintained, diagnosed and troubleshoot trucking issues that arose while in field.

PFSP Pharmacy - Patient Care Coordinator

Clark, NJ

03/2016 - 02/2019

For patient care staff

Troubleshot and resolved complex customer service issues to enhance patient and family experience

Collaborated with nursing staff to advocate for individual patient needs and insurance coverage

Interviewed patients to evaluate service and gather recommendations for improvement

Compiled and maintained medical charts and reports in complex digital databases

Identified potential problems and patient care trends.

Languages

Spanish

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