Aeja LeMaster

**** ******* ***

479-***-****

Fountain Valley, CA 92708

ad2o02@r.postjobfree.com

Personal Statement: Organized, adaptable, and detail-oriented individual seeking a position in a fast-paced, friendly environment. I am committed to providing superior customer service and teamwork skills, with experience in social media marketing, retail, and bar/wait staff in order to perform at the highest standards possible. Work Experience:

University of Arkansas, Fayetteville, AR November 2022 - May 2023; Mail Services Assistant

Delivered and collected post for various areas of campus with accuracy and efficiency and also provided excellent customer service to those purchasing mail order forms, postage, and PO Boxes. SKILLS:

• Receiving mail from local USPS distribution center and delivered to University of Arkansas mailroom

• Identifying and sorting mail for proper case per route

• Preparing mail by address in sequence with most efficient and established route for accurate delivery

• Handling undeliverable mail in compliance with established procedures

• Make calls to appropriate departments to ensure correct delivery address

• Delivering mail on foot and by vehicle to proper departments and addresses

• Collecting mail to be delivered to other departments and sorted those to be sent direct USPS

• Scanning, sorting, and metering of collected mail to be sent out for delivery

• Sorting mail for PO Boxes and identified new mailing address for change of address

• Assisting customers in deciding most cost effective and efficient way to mail paid postage

• Weighing mail to provide accurate postage rate and printed appropriate postage

• Providing postal forms, change of address forms, and passport forms to customers

• Scanning IDs and provided cost information for passports

• Handling money and credit cards for postage and envelope sales

• Replenishing and stocking inventory

• Recording sales and inventory on spreadsheets for management reports Walton Arts Center, Fayetteville, AR February 2020 - August 2023; Food & Beverage Bartender, Food Preparation

Provided expert customer service to those attending various arts and social/entertainment events while working with sustainability efforts and inclusivity.

SKILLS:

• Greeting customers and creating a friendly customer service experience

• Preparing and serving beverages requested by patrons

• Food preparation and disbursement

• Assisting in kitchen and venue cleaning operations with regards to sustainability efforts in order to maintain a clean work environment

• Managing volunteer sellers and transactions involving cash and card management via POS system

• Frequently updating inventory to provide the best customer experience

• Recording sales at end of event and reconciling inventory with sales reports

• Heavy lifting and transporting of products to reconcile sold inventory

• CPR Certification

The Walmart AMP, Rogers, AR Seasonal 2008-2012, 2019-August 2023 Merchandise Sales, Food & Beverage Bartender

Sold performing artist’s merchandise while handling various forms of payment, allowing patrons to enjoy their experience with valuable customer service skills to those attending one of the top 100 amphitheaters in the nation. Prepared and served beverages per customer request while continuing to maintain a clean, friendly, and fully stocked bar at Northwest Arkansas’ premiere outdoor concert venue. SKILLS:

• Greeting customers and creating a friendly customer service experience

• Auditing physical inventory counts of merchandise from arriving performing artist

• Managing volunteer sellers and transactions involving cash and card management via POS system

• Preparing and serving beverages requested by patrons

• Frequently updating inventory to provide the best customer experience

• Recording sales at the end of an event and reconciling inventory with sales reports

• Heavy lifting and transporting of products to reconcile sold inventory

• Maintaining a clean work environment with regards to sustainability efforts put forth by the company HPerry Jewelers, Fayetteville, AR October 2014 - October 2022 Jewelry Consultant, Social Media Marketing

Showcased valuable merchandise for customers while completing transactions and attending multiple jewelry purchasing events with maintaining a budget set forth by the business. Social media coordinator of Facebook, Instagram, Tik Tok for a local, family owned and operated business that has been providing excellent sales and repair work from trusted jewelers who have been in business since 1948. SKILLS:

• Greeting customers and creating a friendly customer service experience

• Showcasing and selling of costly items based on customer preference

• Experience with The Edge

• Cash/card handling and management

• Constructing profiles of customers with data entry of personal information

• Completing customer credit checks via Wells Fargo and offering other financing options such as layaway based off customer credentials and product amount

• Creating detailed appraisals of jewelry to be provided to insurance companies by customer

• Answering phones and placing phone calls to inform customers of their finished jewelry repairs

• Providing comprehensive instructions for jewelers to follow in repair work/customization of jewelry

• Assisting customers with their personal valuables while determining repairs/customization of jewelry

• Maintaining and frequently updating social media platforms such as Instagram, Facebook, Tik Tok, and creating online commercials aligning with radio advertisements to assist in sales and the acquiring of new customers

• Changing of watch batteries and watchbands

• Attending jewelry buying shows to replenish inventory and purchasing current/trending styles while staying within budget

• Store and window decoration

• Assisting in the cleanliness of merchandise and the overall appearance of the store Tiny Tim’s Pizza, Fayetteville, AR May 2010 - October 2014 Waitress & Bartender

Greeted customers and strived to provide positive customer service for a local, small business that has served food and various beverages for paying customers for many years. SKILLS:

• Greeting customers and creating a friendly customer service experience

• Escorting customers to their seats

• Acquired food and beverage orders based on customer preference to be entered into POS system

• Creating cocktails and pouring beer per customer’s request

• Delivering checks and collecting cash/credit card payments

• Adhering to all relevant health department rules/regulations while maintaining a clean work environment

• Heavy lifting and transporting of products/inventory

• ABC Class Certification

• Food Handler Safety Certification

Education:

University of Arkansas, Fayetteville, AR

Attended courses from August 2005 - December 2007, August 2008 - December 2009, August 2014 - June 2015 Mountain Home High School, Mountain Home, AR — High School Graduate with Honors

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