Wilfred Hidalgo

ad2o01@r.postjobfree.com 505-***-**** Albuquerque, NM

OBJECTIVE Eagerly pursuing a position as a Remote Customer Service Representative, leveraging robust problem-solving skills and exceptional communication abilities. Extensive experience in customer-focused roles, ensuring a high level of customer satisfaction and providing quality support in a remote environment. WORK EXPERIENCE Melloy Dodge Albuquerque NM

Certified Chrysler Master Technician Aug 2012 - Jul 2021

• As a Certified Chrysler Master Technician at Melloy Dodge, I was responsible for diagnosing and repairing vehicles to meet manufacturer's specifications. This involved conducting comprehensive vehicle inspections to identify necessary repairs or preventive maintenance, utilizing advanced diagnostic equipment to pinpoint vehicle issues, and repairing and replacing parts as required. I also maintained a thorough knowledge of the latest automotive technologies and repair methodologies, regularly participating in ongoing training and certification programs. In addition, I provided exceptional customer service, explaining complex technical issues in a clear and understandable manner, and ensured a high level of workmanship to maintain and enhance customer satisfaction. Uber Albuquerque

Delivery driver Uber May 2021 - Present

• As a Delivery Driver at Uber, I am responsible for efficiently picking up and delivering various items to customers in a timely and professional manner. I ensure to maintain excellent communication with both the company and the customers, providing real-time updates on delivery status. I utilize Uber's technology to navigate optimal routes, manage delivery schedules, and resolve any potential issues. I strictly adhere to all traffic laws and safety protocols, while also ensuring the maintenance of the delivery vehicle. I also handle customer inquiries and complaints, ensuring high levels of customer satisfaction. EDUCATION Universal Technical Institute

Associate's Degree, Automotive technology

Avondale AZ

Sep 2009

SKILLS Problem-Solving Abilities • Excellent Communication Skills • Knowledge of Customer Relationship Management (CRM) Software • Time Management Skills • Multitasking Abilities • Patience and Empathy • Technical Proficiency • Knowledge of Product or Service • Data Entry Skills • Conflict Resolution Skills