Wanda Velez

San Jose, CA *****

408-***-****

ad2nzw@r.postjobfree.com

Dedicated and compassionate individual with over 25 years serving those in the recovery and incarcerated communities. Innovatively Finding ways to help clients to improve themselves and develop life skills. Committed to the Mental Health and Recovery Community. I have successfully completed 23 Years in the recovery process. Authorized to work in the US for any employer

Work Experience

Service Coordinator

Midpen-Housing - Sunnyvale

Crescent Terrace Apts

March 2022 to Present

Assisting the residents with all benefits applications, Taking residents reports, work orders, Home care support, Health Care Support, Food Assistance, Life Skills, Energy Utility Assistance, Transportation Assistance, Doctor Calls for their needs, Data Entry, Filing, Answering phones, Proving Exercise classes for the Senior residents, Providing events Arts & Crafts, Bingo, etc

Resident Care Coordinator

LifeMoves - San Jose, CA

March 2022 to Present

Guiding clients on making right decision on life skills, helping them improving with their housing, health, getting clean and sober if they choose too, medical and dental, helping them out with filling out housing applications, helping them looking for housing.

Home Health Aide

In Home Support Services (IHSS) - San Jose, CA

April 2021 to Present

Taking care of my mom and sister while they both need support due to there disability. Cooking, cleaning, bathing, feeding, changing them when needed, it's been a challenge sometimes due that it is family, but I maintain gratitude knowing that I know that they both in my care!

Care Coordinator

Pathway Society, Inc - San Jose, CA

June 2021 to October 2021

I currently working as a care coordinator, I monitor the beneficiaries while they program in the residential setting, we serve them dinner, make medication available for them, facilitate groups, watch them while they have their free time, support them on their phone calls, assignments, family zoom meetings. We monitor them while they program in a safe healthy clean and sober environment.

Door Screener/Lead Housekeeper

St Lukes Hospital - Nampa, ID

March 2020 to April 2021

Started in Housekeeping as Lead and then move to Door Screener. I screen folks at the front entrance make sure they wear a clean surgical mask and sanitize their hands and direct them where going. Telehealth Specialist

St. Luke's Hospital System - Boise, ID

March 2020 to April 2021

Assist patients in teaching them how to do their own vital signs through visual care, so when they discharge they go home with a kit, that we can monitor them and keep them away from coming to to the ER Dept. House Manager

HOUSE ON THE HILL

February 2018 to May 2019

Monitoring Chemical Dependent mothers and their infants/children to a sober living environment, observe, inspire them in being clean and sober, support them on a day to day basis, help them be mother to their children, document everything that goes on our shift, oversee their cooking, cleaning, bathing their children, making sure the mother and children are safe at all times.

Data Entry/Sobering Assistant

SOBERING CENTER - San Jose, CA

September 2017 to August 2018

Assisting participants to obtaining sobriety while in the facility, caring for them before they discharge within 24 hours, giving them assistance with food, lodging, care, hygiene, making them comfort why they are here to make sure if they need more treatment before they discharge so we can refer them out to other facilities, offer them medical, transportation, housing, and other services that we might have available for them. Inputting all Data in the data base on a daily basis to keep the books up to date so the county will be able to have the data they need for the books, and keeping all files in order in accounted for auditing and for bookkeeping. Administrative Assistant

Momentum for Mental Health - San Jose, CA

March 2016 to February 2018

Inputting data in Unicare System, using Avatar to print out forms for my weekly and monthly reports, Filing and sorting all clinical documents, answering phones, distribute mail internally and externally, check emails daily for admits, discharges, making residents charts for different programs. Keeping all admits/discharges up to date in the CCL file for Licensing. Inputting all monthly rental payments, and personal needs payments in database monthly. Handling all the personal need record sheets for residents monthly. School Liaison/Billing Clerk/Bilingual Translator/Family Strengthening Program Facilitator Advent Group Ministries - San Jose, CA

February 2013 to March 2017

Transporting clients to and from school, supporting them in classes with their academics, individual counseling, family counseling. Inputting Data in the Unicare System, recording all services that are provided by the agency, opening episodes and discharging, making sure that all reports are up to date, making sure that all the data is entered in a timely manner so I can run the reports for Santa Clara Dept. of Drugs and Alcohol. Bilingual Translator. Facilitate groups in the Family Strengthening Program.

Unicare Billing Specialist

Unity Care Group - San Jose, CA

February 2010 to March 2012

Inputting Data in the Unicare System, recording all services that are provided by the agency, opening episodes and discharging, making sure that all reports are up to date, making sure that all the data is entered in a timely manner so I can run the reports for Santa Clara Mental Health Dept. at the beginning of the month, signing the batch at the end of the day from all the data that was provided, verifying medical insurance for the clients, filing, answering phones, making sure all data is up to par for audits. Intake Coordinator/Counselor/Administrative

Pathway Society Inc - Santa Clara, CA

October 2005 to November 2009

Inputting Daily service's staying current with reports and services for DADS; Utilizing Unicare Database for all daily activities (Admits, Discharge, Individual, Groups, Intakes, Assessments, Treatment Plans, Progress Notes and Monthly Reports); Facilitating groups in Women's Process, Drug Education, Relapse Prevention, Life Skills and Process Groups; Individual Counseling Crisis Intervention and Supervising Clients; Daily Reporting to DADS with Capacity Reports; Federal Billing, Intakes, Preparing Files for Counselors; Assure all files are up to date for DADS Auditing; Maintain all Policies and Procedures Binders. Certified Drunk Driving Counselor/Instructor

AACI - San Jose, CA

March 2003 to February 2009

Facilitating Groups in Wet Reckless, First Offenders, First Offender Enhancement, Multiple Offender an Individual Counseling

Relief Counselor/Facilitator/Programs Data Entry Clerk Combine Addicts Professional Services - San Jose, CA September 2000 to June 2005

Inputting Daily Services, staying current with reports and services for DADS Utilizing Unicare Database for all daily Activities Admits, Discharge, Individual, Groups, intakes, Treatment Plans, Assessments, Progress Notes, Reports; Facilitating Groups in Relapse Prevention, Drug Education, and Framework for Recovery; Individual Counseling, Crisis Intervention, and Supervising Residents. Education

Certification in College in Alcohol and Drug Studies San Jose City College - San Jose, CA

January 2002 to June 2008

High school diploma in Gender Studies

Walton High School Bronx - Bronx, NY

Skills

• Unicare Database; Avatar, Epic, HMIS

• Client Relations

• Certified Alcohol Drunk Driving Program Treatment

• Excellent multi-tasking skills with attention to detail;

• Team Player, always willing to learn and take on new responsibilities, and adapt to ever changing environments;

• Bilingual (Spanish)+

• Excellent oral, written and interpersonal communication • Experienced Facilitator of Alcohol and Drugs Group • Expertise in Mental Health/Hospital Databases • Cultural Sensitivity

• Proficient in Microsoft Word

• Paradox Database

• Word Perfect

• Max 90

• Lotus 123

• Excel

• Power Point

• Case Management / Human Trafficing

• Child & Family Counseling

• Group Therapy

• Individual / Group Counseling / Domestic Violence Counseling • Social Work

• Crisis Intervention

• Addiction Counseling

• Intake Experience

• Cognitive Behavioral Therapy

• Crisis Management

• Motivational Interviewing

• Microsoft Excel

• Microsoft Word

• Documentation review

• Medical billing

• Insurance verification

• Microsoft Office

• Hospital experience

• Customer service

• Microsoft Outlook

• Time management

• Sales

• Negotiation

• Driving

• Leadership

• Custodial experience

• Team management

• Medical Records

• Mental Health Counseling

• Behavioral Health

• Conflict Management / Anger Management

• ICD-10

• Accounts receivable/payable (10+ years)

• CPT coding

• Data collection

• Computer literacy

• Vital signs

• Spanish

• Administrative experience

• Typing

• Case management

• Senior care

• Bilingual

• Communication skills

• Discharge planning

• English

• Medical Coding

• Medical Terminology

• Medication Administration

• Accounts payable

• Accounting

• Payroll

• Accounts receivable

• Writing skills

• Developmental disabilities experience

• Employee evaluation

• Management

Certifications and Licenses

First Aid Certification

CPR Certification

San Jose City College Certificate of Achievement June 2008 to Present

San Jose City College Certificate of Competency June 2008 to Present

Driver's License

Substance Abuse Counseling Certification

Counseling Certification

Assessments

Work style: Reliability — Proficient

August 2021

Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient

Data entry: Accuracy — Highly Proficient

June 2020

Entering data quickly and accurately

Full results: Highly Proficient

Cleaner fit — Highly Proficient

September 2020

Measures the traits that are important for successful cleaners Full results: Highly Proficient

Receptionist — Highly Proficient

October 2019

Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: Highly Proficient

Medical receptionist skills — Proficient

August 2020

Managing physician schedules and maintaining accurate patient records Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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