Umair Ali Khichi

** ******* ******,***********,******

Cell no.+1-437-***-****

E-Mail: ad2ny9@r.postjobfree.com

Linkedin: https://www.linkedin.com/in/umair-ali-khichi-61a64518/

Experience:

Customer Support Executive Mar 2022-Oct 2022

Tribe Consulting-Peddle USA-INBOUND

Assist customers for their vehicle sales.

Provide them the best service assistance as per the sops.

Execute offer process as per criteria.

Brand the company with the service delivery.

Customer Support Executive Apr 2021-Mar 2022

IBEX –Swvl Ops IN-RIDE

Monitor and execute ride logistic operation.

Coordinate with captains for real-time troubleshooting and assistance.

Real-time ticket escalations as per sops.

Execution of ride sops.

Project Lead Recruiter Jan 2021-Mar 2021

PMAS techs PVT ltd

Prepare and revise employment records related to hiring, transfers, succession planning and terminations.

Determine applicant qualifications by interviewing applicant; analyzing responses; verifying references; comparing qualifications to job requirements.

Determine job/task requirement and assist on boarding accordingly.

Monitor and evaluate SLA and assist team to achieve deadlines as per assigned time line.

Coordinate client requisition and negotiation according to the defined SOP’s

Evaluate and prequalify candidates according to the specified role.

Conduct market survey for the specified job roles in existing market.

Develop and execute new hiring techniques to assist team and enrich recruitment pool.

Administrator May 2020 to Nov 2020

Akelius Canada

Maintain and update AR account receivable as per organization schedule.

Assist property manager in Move in process.

Coordinate with future tenants for documentation including lease and insurance

Prepare and deliver legal notices including N4’s, N5’s and N9’s.

Follow up deadlines and update the record of Eviction process with court

Coordinate and assist property manager for maintenance work orders of residents and advise them of the progress.

Building admin assistant Jan 2020 to Mar 2020

Met Cap Living Management Inc. Canada (Ontario)

Assisted property department in updating and maintaining lease and application of residents in Yardi.

Managed the building’s accounts receivable for tenant rental payments, receiving and accounting for rental receipts

Prepared monthly account receivable reports for the property manager and owners.

Posted rent in Yardi and assist legal team to prepare N4, file L1 and N5.

Coordinate with property manager, maintenance work orders for residents and advise them of the progress.

Chase-up Retail Chain Sep 2016 to Nov 2019

Human Resource Business Partner

Managed and execute payroll for 250 employees at three different locations.

Consult with line management and provide daily HR guidance

Analyze trends and metrics with the HR department

Resolve complex employee relations issues and address grievances

Work closely with management and employees to improve work relationships, build morale and increase productivity and retention

Monitor and report on workforce and succession planning

Identify training needs for teams and individuals in accordance to their Job Dynamics.

Evaluate training programs as per required training assessments.

Suggest new HR strategies in accordance to industry standards.

Reactive Consultants PVT LTD Mar 2011 to Dec 2011

Bell Canada/Customer support Executive

Establishing Customer leads over the phone as tele sales representative.

Analyzing needs of customers and providing them online solutions as per given protocols of organization.

Booking orders over the phone and coordinate with other departments for timely delivery.

Follow up with orders and troubleshoot for the solution if required.

Education:

MBA (HRM & SCM)

PAF- KIET- Karachi

BBA (HRM)

PAF- KIET- Karachi

Project Risk Management certification (2013) PMBOK

PAF- KIET- Karachi

Skills:

Ability to work in a team oriented environment

Proficient with oracle, MS office,ERP and HRMS modules

Able to communicate in English, Urdu, and Hindi

References available upon request

Contact this candidate