Summary of Professional Experience

Over ** years of Project Management experience in both Technology and Construction

** ***** ** ******* ****** Analysis and Oversight

oWorks with Leadership to provide project Budget Analysis expertise in support of federal, state and project initiatives.

oActs as integral part of the Estimating and Budgeting teams to provide annual project budget projections based on historical spending.

oServes as a liaison to assist internal departments with gathering project budget data and analysis to present to project sponsors for funding approval.

oCreates project budget training for Department Heads to ensure that they are clear on how to submit project invoices and how to request project budget increases.

oEnsure that all project budget policies and processes align with Federal, State and contract requirements.

14 years of IT experience managing data and infrastructure projects in a Data Center environment

oImplementation of data systems and data integration projects.

oDevelopment of custom reporting requirements and solutions

oImplementation of Virtual Network Systems

oConversion of VOIP phone systems

oImplementation of Secured Access Systems

oImplementation of IT Governance Policies and Procedures

oImplementation of Virtual Network Systems

oConversion of VOIP phone systems

oImplementation of Secured Access Systems

oImplementation of IT Governance Policies and Procedures

7 years of Change Management and Process Improvement

oImplemented organizational strategic initiatives

oOversaw gap analysis projects to determine areas for growth and improvement within the organization

oImplemented process/workflow changes wherein the business solution has both a technical and business component that requires seamless integration

oLed a contract with AmeriHealth implementing the CMS (Center for Medicare and Medicaid Services) Language Preference mandate for all Medicare clients

5 years of Operations and Construction Project Management

oSuccessfully collaborates with Engineers, Architects, and other Stakeholders to determine the specifications for each construction project.

oNegotiate contracts with external vendors to reach profitable agreements.

oDetermines resources needed to ensure project success while paying close attention to budgetary limits and the project scope.

oEnsures adherence to all safety standards and reports any compliance issues or incidents onsite.

oStrategically implements elements of change to include gap performance analysis, process improvement, new policy, and procedural alignment

oImplemented several billing, accounting, and inventory systems – including Credible system, Echo Management, Great Plains and Geneva systems

oProvided Portfolio Management for federal and local government entities

4 Years of IT Helpdesk Management

oConducted Analysis of service request and incident trends to determine areas for service and system improvements

oImplementation of IT Chargeback Systems

oImplementation of Disaster Recovery and Business Continuity of Service Plans

oImplemented Ticketing Systems that included a self-ticketing portal, a customized knowledgebase, instant messaging, and chatbots.

Professional Certifications

PMP Certified

Scrum Master Certified

Scrum Fundamentals Certified

ITIL Fundamentals v3 Certified

IC3 Certified Trainer

Professional Skills

Construction Pre-Planning and Closeout

Requirements Definition & Analysis

Project Costing & Budgeting

Project Resource Scheduling

Stakeholder Engagement, Project Coaching and Team Building

ROI Analysis

Gap Analysis

Professional Qualities

Diligent Project Manager offering a proven record of success leading all phases of construction and technology projects.

Excellent Business Change Manager with expertise in aligning the business goals with technology solutions that drive process improvements, competitive advantage and bottom-line gains.

Keen Business Analyst proficient in identifying risks, problem-solving, critical thinking and negotiating to strategically manage stakeholder engagement and to ensure project success.

Proficient in Agile and Waterfall methodologies. Known for planning and managing multi-million-dollar construction and development projects with ability to produce high quality deliverables that meet or exceed timeline and budgetary targets.

Professional Experience

IA&C (Information Assurance & Cybersecurity) Consultant Group 03/16-present

Business Change Management Director – (Consultant)

Provide Portfolio Management of existing DOD projects to ensure that all major milestones are met. Mitigate risks by conducting weekly meetings with Program Managers to identify potential threats and opportunities for each project. Run project cost reports to compare against the Cost Baseline of each project. Review approved changes to reduce scope creep and to ensure that the stakeholder’s expectations can be met within the confines of the existing project.

First line of escalation for stakeholders. Work with stakeholders to clearly define expectations and identify areas for improvement. Meet with the Executive Team and the Program Manager to develop a Process Improvement strategy and plan. Facilitate update meetings with the Stakeholders and the Program Manager to review the Plan and to get the proper sign off from all parties.

Develops the process for implementing new program tracking initiatives.

Performs various budget analysis functions involving the formulation, justification and execution of project budgets.

Collects Statements of Work (SOWs) to create, implement and track purchase requests related to project initiatives.

Knowledgeable of Federal laws, policies and procedures related to Agency budget requirements.

Project Highlights:

Demonstrated experience with DoD key budget execution processes including funds control, fund transfer, travel orders and credit card purchases.

Led the Project team in the Analysis of Alternative (AoA) on IT security equipment that resulted in a cost saving of 10 million over 5 years.

Worked with the AoA team members to develop business use and test cases and to manage the outcomes of user testing.

Prepared briefings for Leadership on perspective security requirements associated with VOIP phone implementations.

Worked with project team to develop a Cost Base Analysis (C-BA) on technical systems that require Identity Management (IdAM) hardware and software.

Catholic Charities - Archdiocese of DC 01/12-03/16

IT Project & Helpdesk Manager

Project Management:

Managed the full life cycle of 16-20 simultaneous projects per year. Some of those projects lasted for more than 2 years.

Governance - Implemented IT Governance policies and procedures. Suggested IT Governance Committee members.

Risk mitigation - Formed sub-committees to discuss project risks, challenges and change requests when needed. Was also responsible for escalating all risks and unresolved issues to the Executive team with proposed solutions.

Activity, Time and Cost Estimates responsible for defining the Work Breakdown Structure (WBS) and assigning activities and resources to each project to develop Time and Cost Baselines.

Resource Allocation - Identified when there were competing resources and solicited external resources when needed to ensure that the product or service was delivered on time.

Analysis – Developed detailed requirements, use cases and acceptance criteria with the project team on each project.

Project Highlights – Software Implementations:

Infrastructure: Planned, scheduled and executed all stages of the network Virtualization Project which included identifying and working with the Network team to diagram the existing network structure, conducting meetings with the consultants to determine which servers could be virtualized. Used a phased approach to roll out the configuration changes and coordinated with Business Unit Managers

Financial: Implemented Great Plans Financial System Integration Project with several Business Units. Gathered information on how each Unit’s existing software system functioned. Worked with the Financial Team to gather integration requirements. Also, worked with the existing vendor for each Business Unit’s reporting system to determine how their system could integrate with Great Plans. Facilitated multiple project teams through the process of defining the project scope, business requirements and the design of the integration process.

Healthcare: Oversaw this project from inception to completion. The objective was to implement a software solution that would be compatible with the DC Department of Human Service (DHS) tracking system as DHS was a major funder. Worked with vendor to ensure that proper ICD 10 billing codes were in the system and that the payer rules for Medicare and Medicaid were clearly defined and configured in the system. Implemented the Wiley electronic treatment planning system and helped the Therapist and Program Directors standardize the care plan language and durations to ensure that all services would be paid. Developed the training plan to teach Therapist how to customize these plans. Worked with the Billing and Finance Departments on the reconciliation process of claims submitted and claims paid to ensure that the billing module was properly configured and that the reconciliation process was seamless. Improving this process led to over a million dollars in revenue from claims that went previously unpaid or were rejected.

Helpdesk Management:

Supported over 1,000 users in 26 locations in the DC metro area. Support services included these non-traditional business units; medical and dental facilities, food warehousing facilities, behavioral healthcare centers, immigration service centers, 24-hour shelter operations, as well as, these traditional business units: Finance, Human Resource, Foundation, Executive Managers, Communications office.

Developed the fiscal budget for IT equipment for staff at the various locations.

Justified increased budgets for new equipment, additional staffing and new technical needs for the Helpdesk Department.

Oversaw IT audits by KPMG of any database system that recorded financial information to demonstrate that those records adhered to Federal, State, program, funding and internal policies and procedures and to prove that no funds had been misplaced or stolen.

Established service levels to ensure that tickets were appropriately responded to and quickly resolved.

Tracked and analyzed trends in the Service Desk incident and service requests by compiling statistical reports and meeting with Business Unit Managers to discuss user experiences.

Conducted performance surveys to allow users to identify areas for improvement.

Implemented Service Level Agreements (SLAs) to establish clear problem resolution expectations.

Developed user guide and online training tools to assist users with using any newly implemented software systems or to adapt to network changes.

Managed a $3-million dollar technical improvement grant for the Department.

Developed spend plans that tracked spending, documented financial and program commitments and forecasted monthly expenses.

Project Highlights – Helpdesk Operations:

Each year passed KPMG Audit with flying colors. No incidents of inaccurate reporting or theft in any of the financial systems that the Helpdesk Department oversaw.

Created monthly dashboards to provide a high level overview of Helpdesk Department spending for Leadership so that when the Department requested additional funding, Leadership could view our spending in real time.

Mayor’s Office of Employment Development 07/04-07/11

Technical Program Manager (Mayor’s Special Projects)

Managed City-wide public computer labs and facilitated computer training for Baltimore City residents.

Assisted the contracting division with writing the “training” grant proposals and identifying the necessary program enhancements to win the proposed award.

Managed the implementation of custom technical training programs for internal staff.

Reported all performance outcomes and statistics of PC usage and classroom attendance via Labstats – an online Computer Lab tracking tool.

Worked with Leadership and Finance to develop the fiscal budget for the Digital Labs each year.

Project and Program Highlights

Exceeded classroom occupancy, retention, training and customer satisfaction goals.

Developed and implemented new training curriculum to meet the needs of local employers.

Implemented new computer-based Certification training program for residents trying to further their career in Information Technology.

Expanded the Digital Lab to partner with other non-profits and Baltimore City Middle and High Schools which brought in over $250,000 in program revenue each year.

The ECHO Group, Inc. 06/94-07/04

Senior Product Manager/Requirements Analyst

National Project Manager for the ECHO Group with clients on the East and West Coasts.

Managed the Software Development Lifecycle of custom relational database systems that included, Accounting, Clinical, Billing and Payroll modules:

oThe Accounting module was based on the True Fund Accounting principles and tracked the Account Payables and Receivables, net and gross profits and/or losses and produced and End-of-Year Financial Statement.

oThe Clinical module documented the intake process and initial screening and recorded the patient’s demographic and insurance information. The Clinical module also included a full treatment plan and an electronic psycho-social evaluation – when needed.

oThe Billing module included entering all medical billing and ICD9 codes used by the Healthcare facility. It tracked payer requirements based on contract, state and federal guidelines.

oThe Payroll module tracked all staff demographic information, attendance, rate of pay, as well as, cost of benefits and generated a bi-weekly report for all payroll processing entities.

Used the SDLC implementation process to gather detailed business requirements. Documented the client’s existing business processes and addressed workflow changes that would be required as a result of the new system. (ie. converting a paper Intake process to an automated process.

Each implementation included an on-site assessment of the agency’s operations, policy, infrastructure, state and federal reporting requirements and intake process. I proposed operational changes that would be more effective with the implementation of a new software system.

Developed detailed implementation plans and timelines.

Assisted the client’s IT Department with the installation of the database engine.

Ensured that the client’s DBA understood the database architecture and could successfully support the process of building SQL tables, creating custom screens and writing and editing Crystal Reports

Project Highlights

As the Product Manager, I oversaw the larger more complex Healthcare projects – assisting clients with identifying custom needs and working with the developers to ensure that those needs were met.

Worked with Developers to ensure that customizations could be leveraged and marketed industry-wide.

Integrated usability studies, research and market analysis into product requirements.

Developed key metrics and performance indicators to measure overall product performance

Education

Howard University. Major: Mass Communications Washington, DC, 1990

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Technical Training NET+ New Horizons, Baltimore, MD

Programs: MCSE New Horizons, Baltimore, MD

CAD TESST College, Baltimore, MD

Nikisha Moore

PMP, CSM, ITILv3, IC3 Trainer certified

ad2nx5@r.postjobfree.com 443-***-**** Washington, DC 20001

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