Mark Pryor

Address: Atlanta, GA ***** Mail: ad2nwu@r.postjobfree.com Phone: 678-***-****

PROFESSIONAL SUMMARY

Dynamic and results-focused professional with over 14 years of combined experience and expertise in planning and coordinating company operational activities, guaranteeing compliance with governmental regulations and ordinances, and making sure the policies and procedures are implemented. Experienced in educating stakeholders on policy issues, and the impact of public policy on business, monitoring regulation and legislation and providing comprehensive analysis to others. A goal-oriented management professional is responsible for identifying and developing work strategies for improving services to clients and working with members of staff to implement quality improvement activities and strategies.

Possess excellent communication, problem-solving and interpersonal skills, establishing and maintaining loyal customer relationships; Very flexible, and able to adapt quickly to the high-pressured environment, build key relationships and collaborate with high-performance teams to meet/exceed corporate objectives.

CORE COMPETENCIES

Business Management

Strategic Planning

Project Management

Data Loss Prevention

Disaster Recovery Planning

Cyber Threat Incident Management

Risk Analysis & Management

Financial Analysis & Planning

Quality Assurance

Analytical Thinking

Organizational Skills

Compliance Management & Analysis

Attention to Detail

Leadership/Teamwork

Negotiation Skills

Interpersonal Skills

Security Analysis & Improvement

Excellent Verbal & Written Communication

PROFESSIONAL EXPERIENCE

FIS Formerly Known as Worldpay March 2019 – Present

Implementations Analyst

Analyzed patterns of customer behavior to identify new fraud trends and implement remedial fraud controls and prevention techniques SME for the project stakeholders.

Manage issue resolution and growth strategies along with global frame agreements tailored to specific customer and regional business requirements.

Provide support for internal audits by providing information regarding processes and procedures used within the organization as well as documentation such as policies and procedures, forms, etc., when requested by auditors or other regulatory agencies.

Evaluate risk and issue management, planning document data governance, communications strategy

Utilizes specialized tools to identify, track, and report instances of non-compliant merchant processing.

Monitors risks and issues of the transactional activity to identify potentially fraudulent and high-risk activities conducted by merchant entities.

Conducts multi-system investigations to assess and mitigate the risk of monetary loss stemming from developing a comprehensive training program for employees on the importance of regulatory compliance.

Direct Processor July 2013 – March 2019

Business Analyst

presenting to various levels of management.

Provided analytical support for multiple, complex cross-functional projects simultaneously, establishing work plans and timelines.

Oversaw the delivery of solutions and work with UAT teams to ensure the comprehensiveness and correctness of the delivered solution.

Collected and gathered requirements to contribute to the risk/return analysis, and portfolio optimization and diversification.

Managed sensitive information concerning account and customer activity, which is potentially linked to fraud, money laundering, terrorist financing, organized crime, and other high-profile financial crime activity.

Generated security documentation, including security assessment reports, system security plans, contingency plans, and disaster recovery plans.

Built and maintained relationships with cross-functional internal teams and external customers to understand user needs, translate findings to actionable feature planning artifacts, and prioritize the feature/defect backlog.

Identified risk exposure associated with fraud trends and contributed to developing and developing risk assessment and remediation reports.

Managed all aspects of the payments and fraud operations, including monitoring payment processing and gateway activities, credit brand compliance, payments, and fraud data analysis. Worked actively with team members to solve problems, achieve goals and meet deadlines. Review completed team investigations regarding funding customers.

Captured functional requirements and mapped them to the Product landscape/technical specifications by conducting workshops with large senior management groups and presenting solutions to a large audience to create detailed documents with relevant content (Data flow diagrams, flow charts, etc.)

Defined and provided security guidance by developing rules, filters, views, signatures, countermeasures, and applications/scripts in support of analysis and detection.

Monitored any changes in the fraud KPI thresholds or other fraud indicators, recommended actions, and implemented these actions. Develop and deploy counter-fraud measures and ensure deployment is executed in alignment with team business/policy/operating requirements.

Spectacular Painting, Stockbridge, GA 2010 – 2013

Systems Support Engineer

Developed and maintained technical analyses and outputs required by the business in support of production/contractual/pricing opportunities.

Analyzed customer data and performed laboratory investigations, ascertaining the source of error and providing appropriate modifications through collaborative efforts with customers.

Utilized Customer Information Control System (CICS) and Virtual Telecommunications Access Method (VTAM) Printer Support System (VPS) to restart printers and printer output.

Diagnosed and resolved a wide range of technical issues over the phone and ensured that all call details were captured in the logging software.

Designed and implemented a software algorithm to facilitate automated analysis of customer satisfaction & training effectiveness.

RBS Worldpay 2000 – 2010

Loss Prevention Analyst

Trained employees in loss prevention techniques and proper safety procedures, and ensured compliance with company security, loss prevention, and safety policies and procedures.

Prevented loss by using surveillance techniques, undercover operations, and implementing physical security methodologies and techniques to secure the facility and merchandise.

Implemented company policies, technical procedures, and standards for preserving the integrity and security of data, reports, and access.

Evaluated transactions using established criteria to detect potential incidents of fraud and utilized resources to obtain forensic evidence for investigative purposes when reviewing fraud detection or investigating cases.

Investigated and documented internal and external issues concerning theft, fraud, associate, vendor and customer dishonesty, and workman's compensation claims.

EDUCATION

DeVry University (Keller Graduate School of Management, Atlanta, GA)

Master of Art Degree

The University of Phoenix, Atlanta, GA 2008

Bachelor of Arts in Business Management

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