CURRICULUM VITAE OF

Lydia Alexander

PERSONAL DATA

SURNAME : Alexander

MAIDEN NAME : O’Reilly

FIRST NAMES : Lydia Schezzelle

RESIDENTIAL ADDRESS : 53 JB Marks Road

Glenwood

Durban

4001

CONTACT NUMBER : 073-***-****

E-MAIL : ad2nwj@r.postjobfree.com

DATE OF BIRTH : 01 September 1987

RACE : Coloured

GENDER : Female

MARITAL STATUS : Married

NATIONALITY : South African

DRIVER’S LICENSE : Code B

AVAILABILITY : Immediate

EDUCATIONAL QUALIFICATIONS

SCHOOL ATTENDED : Umbilo Secondary School

HIGHEST GRADE PASSED : 12 (Matric)

SUBJECTS : Physics, Maths, Accounting, Biology, English,

Afrikaans

TRAINING COURSES / ADDITIONAL QUALIFICATIONS

NEBOSH International Diploma for Occupational Health & Safety Management Professionals (In Progress)

Chemical Operations- NQF Levels 1,2 and 3

Basic Fire Fighting

Authorized Gas Tester

OHS Act

SHE Rep

First Aid Level 1

WORK EXPERIENCE

EMPLOYER : Amazon Development Centre

JOB TITLE : Virtual Retail Call Agent

DURATION : September 2022 – February 2023

REASON FOR LEAVING : End of Contract

RESPONSIBILITIES:

Handle telephonic queries and provide on-call resolution to customers

EMPLOYER : SAPREF

JOB TITLE : Trainee Process Technician

DURATION : February 2017 – January 2020

REASON FOR LEAVING : End of Contract

RESPONSIBILITIES:

Record daily activities accurately to ensure smooth handover to oncoming shift

Line up for tank transfers, receiving rundowns, feeding units, etc.

Conduct pump, pipeline, tank checks (plant equipment).

Physically dip(gauge) tanks

Calculate and verify flow rate, tank levels and estimated time of completion of transfers.

Ensure housekeeping is kept at acceptable standards at all times

Take samples

Physically verify information in accordance with the control panel

Conduct gas tests when required.

Inject chemicals to ensure product specifications are met

Raise the alarm

Respond to emergency situations

Reporting of hazards, unsafe conditions, etc.

Assist operations support on preparation of equipment for maintenance

EMPLOYER : Nedbank Contact Centre

JOB TITLE : Call Agent

DURATION : August 2013 – August 2015

REASON FOR LEAVING : Relocated to Gauteng

RESPONSIBILITIES:

Handle telephonic queries and provide on-call resolution to clients and branch members

Keep clear, accurate records on all calls received and any information/assistance provided

Forward detailed queries to the relevant departments where additional assistance is necessary

Set reminders on any follow-ups necessary and complete them within the agreed (Service Level Agreement) SLA’s

EMPLOYER : Motorvia

JOB TITLE : Personal Assistant to Internal Auditor

DURATION : May 2012 – July 2013

REASON FOR LEAVING : Better Prospects

RESPONSIBILITIES:

Perform administrative functions

Screen calls

Handle schedules

Record keeping

Filing

Ordering and Distribution of Stationery

Assist with internal and external audits (ISO 9001 and RTMS)

Perform corrective actions for findings from audits

Compile and Update SOPs

REFERENCES:

Name : Radlyn DeEscalana

Company : Sapref

Position Held : Team Leader

Contact Details : 031******* / 083*******

Name : Bianca Isaacs

Company : Sapref

Position Held : Zone Planner

Contact Details : 082*******

SKILLS

Analytical

Self-motivated

Excellent written and verbal communication skills

Ability to smoothly adapt to my surroundings while remaining focused

Able to work independently and in teams

Great tolerance for stress

Ability to maintain confidentiality at all times (High level of integrity)

Ability to utilize available resources optimally

Ability to promote team spirit and culture

Contact this candidate