Customer Service Information Technology

RIGO ARAUJO

West Palm Beach, FL *****

Phone: 561-***-****

ad2nwe@r.postjobfree.com

COMPUTER & NETWORK TECHNICIAN, offering 15+ years of experience in Information technology specializing customer satisfaction.

SKILLS & QUALIFICATIONS

Customer Service

Time Management

English & Spanish

Analytical Skills

Motivated Self-Starter

Organizational

Leadership

Detail Oriented

Interpersonal Skills

COMPUTER SKILLS

MS Office

Active Directory

Network Cabling

Router and Switches

Voice Over IP

LAN and WAN

MS Outlook

WIFI,AP

Programming

Windows 7,8,10,11

Printers

Hardware & Software

PROFESSIONAL EMPLOYMENT

Network and Computer Support Tech: Full Time

Compucom/FPL 3/2022-5/2023

700 Universe BLVD, Juno Beach, FL, 33408

Supervisor: Eric Shapiewsky phone: 561-***-****

Network Technician, BTLATAM, Miami, FL 2013-2019

Troubleshoot network communication systems to determine source of intra & extra operations.

Assembled and configured all network components and associated services.

Assisted as necessary in the maintenance and administration of the private MPLS WAN

Provided consultative services to regional locations.

Handled problem recognition, research, isolation and follow-up for routine user problems, referring more complex problems to supervisor.

Maintained basic network operations, including assembly of network hardware and provides assistance to the network administrator.

Monitored VoIP system performance, assuring dependable and uninterrupted operation.

Installed all vendor software throughout the respective regions.

Specified software packages such as operating systems, word processing and spreadsheets.

Worked with remote user to troubleshoot and observe system functionality.

Help Desk Coordinator, Health Care District, West Palm Beach, FL 2006-2011

Performed troubleshooting and resolution of computer equipment and desktop software problems.

Reported system problems for the purpose of submitting statistical report.

Used existing Help Desk Software to record and report information such as the time of first response, timing of escalations, time of final resolution, and time of problem follow up.

Resolved problems immediately to the appropriate entities for resolution.

Coordinated to escalated and ensure expedience in addressing and resolving the problem.

Ensured daily distribution of department staff that outlines problems currently unsolved.

Assisted with software license agreements and monitors their distribution.

Monitored computer room to serves functional and reports all problems to supervisor.

EDUCATION

Associate's Degree Computer-Network Administrator-Palm Beach State College Lake Worth, FL

Associate's Degree Computer Programming-New England Institute of Technology Riviera Beach, FL

Associate's Degree Telecommunication -Polytechnic Institute Osvaldo Herrera Habana, Cuba

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