INTAKHUB HUSSAIN

St. Gregory’s Road, Windsor, ON N8N 5A4 226-***-****

ad2nvr@r.postjobfree.com LinkedIn: https://tinyurl.com/bdz6st43

Highlights and Qualifications

* *****’ experience in Customer Service, e-commerce and social media, Inventory Management, Sales and Financial support in Banking and Retail Business through in person, emails and phone calls.

6 years’ experience in selling cars and accessories an overall store management and cash management.

4 years’ experience in recruiting, staffing and scheduling in retail business industry.

Experience evaluating work of the team members in a consistent and detailed manner.

Leading projects as project manager.

Maintain the data and represent them through Oracle 11g, Tableau and MS Excel.

Availability

Sunday

Monday

Tuesday

Wednesday

Thursday

Friday

Saturday

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Education

Master of Business Administration (MBA) in Management Information Systems, University of Dhaka, Bangladesh 2019

Bachelor of Science in Computer Science and Engineering, Ahsanullah University of Science and Technology, Bangladesh

2017

Relevant Work Experience

1.Customer Service Representative (21 October 2017- 11 August 2023) at Car Selection

Customer Assistance: Offer support to customers through various channels like phone, email, chat, or in-person meetings. Listen to customer concerns and provide solutions or guidance.

Handling Questions: Respond to customer queries about our products, services, account details, billing, and related matters. Deliver accurate and prompt information.

SAP implementation: Utilized SAP CRM (Customer Relationship Management) system to efficiently manage customer inquiries, ensuring timely and accurate responses

Issue Resolution: Identify and tackle customer problems or complaints efficiently, finding suitable solutions while adhering to our company's policies and procedures.

Order Processing: Assist with order placement, tracking, and inquiries about our products and services, ensuring accurate and timely order fulfillment.

Record Keeping: Maintain precise records of customer interactions, inquiries, complaints, and resolutions in our customer service database or CRM system.

Product Knowledge: Stay informed about our company's offerings, including products, services, pricing, and promotions, enabling you to provide customers with accurate information.

Quality Assurance: Ensure that customer service interactions meet our established standards and best practices, maintaining consistency in service quality.

Cross-Selling and Upselling: Recognize opportunities to present additional products or services to customers and boost sales, where appropriate.

Escalation: Elevate complex issues or complaints to higher-level support or management when necessary.

Feedback Management: Collect and analyze customer feedback to spot trends and suggest improvements aimed at enhancing the customer experience.

Compliance: Adhere to our company's policies, legal requirements, and regulations while managing customer data and interactions.

2.Officer (21 October 2020 – 10 August 2023) at Islami Bank Bangladesh Limited

Developing and nurturing strong relationships with high-net-worth clients, acting as their primary point of contact for financial services and solutions.

Providing personalized financial advice and recommendations based on clients' individual goals and risk tolerance, resulting in a 20% increase in assets under management.

Collaborating with cross-functional teams to tailor investment portfolios.

Conduct regular portfolio reviews and market updates.

Successfully onboarded over 300+ new clients, managing the account opening process and ensuring compliance with regulatory requirements every year.

Leading a team of Relationship Managers, providing guidance, training, and mentoring to enhance their client management and sales skills.

Cash management and transaction

3.Assistant Officer (21 May, 2017 - 20 October, 2020) at Social Islami Bank Limited

Managed a high-volume branch, overseeing daily operations, staff scheduling, and performance management of tellers and customer service representatives.

Provided financial guidance to clients on a wide range of banking products, including savings accounts, loans, and credit cards.

Led efforts to increase customer engagement through targeted marketing campaigns, resulting in a 15% growth in new account openings.

Assisted clients in understanding their credit rating and offered solutions to improve their financial standing.

Collaborated with the investment team to identify opportunities for cross-selling investment products to existing customers, resulting in a 10% increase in investment revenue.

Cash management and transaction

Technical Skill and Tools

Office Software: MS Excel, MS Word, MS PowerPoint.

Operating Systems: Microsoft Windows, Ubuntu, Android.

Databases: Oracle 11g/10g, Microsoft SQL Server.

Office Software: MS Excel, MS Word, MS PowerPoint.

Data Visualization: Tableau

ERP Software: SAP CRM

Project Management Software: Jira, Open Project

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