Data Entry Customer Service
Resume:
Tammy L DeLong
*** ******** ****** **** *** **
Cuyahoga Falls, OH
ad2nvj@r.postjobfree.com
Motivated professional with 30+ years customer service and administrative experience. Excellent oral and written communication skills. Quick learner with great attention to detail and time management. Eager to begin career in medical office.
Education
Associate of Science in Medical Billing & Coding
Anthem College Online - Phoenix, AZ
November 2012
Associate in Executive Secretarial Science
The University of Akron - Akron, OH
September 1982 to May 1983
Skills
Microsoft Word 2007, 2013, 2016 (10+ years), Microsoft Excel 2007, 2013, 2016 (10+ years), Microsoft Outlook 2007, 2013, 2016 (10+ years), Powerpoint (5 years)
Extensive experience in office procedures and equipment. Typing speed 55-60WPM; 10-key speed 12,000-14,000KSPH • Proficient in Microsoft Word, Works, Excel, and PowerPoint. Proficient in all upgraded Windows. Working knowledge of medical office procedures and terminology, ICD-9 Codes, CPT Codes, and Insurances.
Work Experience
Provider Data and Credentialing Specialist Ii
Medical Mutual of Ohio, Brooklyn, Ohio
August 2019 to Present
Entered and updated files to credential nurses, Physician Assistants, Social Workers, and other Providers. High attention to detail and confidentiality required as part of the position. Pulled licensing and other documentation as needed. Followed up with telephone or email to Providers for requesting additional information. Maintained production and quality standards set for the department. Position became 100% work from home in March, 2020.
Operations Support Representative
Aris Radiology - Hudson, OH
July 2013 to February 2019
Took inbound phone calls from facilities, radiology technicians, physicians and reception coverage. Calls ranged from physicians and technicians checking on a status of a case to requests to speak to a radiologist about a case already read (sometimes resulting in an addendum request). Made outbound phone calls to facilities, radiology technicians, and radiologists (assigned to each shift). Calls ranged from requesting prior reports and images to alerting the facility of a critical finding by a radiologist Maintained a Telerad worklist (on a rotating basis) of cases assigned to radiologists, making sure cases were read in a timely manner, updating facilities the status of a case. Frequently checked for auto-revoked cases and moved appropriately to the Telerad worklist. Also scanned in prior reports as they came through emails and occasionally faxed. Performed Tier 1 IT support (unlocking system users and giving temporary passwords). Also entered IT tickets for facilities and radiologists who were having system or workstation issues. •Reported activities of each shift through a Shift End Report that included Pending and on-going facility issues, radiologist issues, turnaround times for cases, facility-specific turnaround times and phone calls received by radiologists, IT issues, and miscellaneous issues.
Centralized Keyer
Alliance Staffing Solutions/Key Bank - Parma, OH
November 2011 to August 2012
Accurately enter confidential check information within designated cut-off times. Prioritize work incoming from the queues. Processed 150-200 items per queue per shift.
Registration Representative
Team Health - Akron, OH
February 2005 to October 2011
Updated patient demographics and insurance information. Entered diagnostic and procedure codes provided by the hospital. Ensured state rules and regulations were followed for various hospital groups. Strict adherence to HIPAA standards. Electronically processed over 500 charts a day.
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