VIDYA PATEL

*** ***** *** ******, ****, AZ *****

CELL: 256-***-**** or 442-***-****

Summary

A Secretary Specialist and Hotel General Manager with a history of performing clerical and management functions . Strengths include drafting correspondence, answering phones, scheduling appointments, making reservations, organizing and maintaining paper and electronic files, maximizing financial performance, guest satisfaction, and responsible for hiring and training staff.

Education

A.A. Office Systems Specialist/ Hotel Management Tallahassee Community College Tallahassee Florida

Related Experience

2019-2022 CUSTOMER SERVICE ADVOCATE REMOTE CONVEY HEALTH SOLUTIONS

●Process requests for Over the Counter (OTC) items received from health plan members via phone call or mail.

●Update account information such as phone numbers, addresses, etc.

●Answer questions pertaining to mailings sent out from the company.

●Make detailed notations in the member’s record.

●Submit mail orders for members such as ID cards, catalogs, etc.

●Educate members on how the plan works, including benefits, cost, and level of coverage.

2017 – 2018 GENERAL MANAGER AMERICAS BEST VALUE INN AND SUITES SCOTTSBORO AL

●Greeted and checked-in guests

●Answered inquiries pertaining to hotel policies and services, and resolved occupants' complaints promptly

●Monitored revenue activity of hotel

●Trained staff members and coached staff to maximize in all areas of their job responsibilities

●Observed and monitored staff performance to ensure efficient operations and adherence to facility's policies and procedures

●Coordinated front-office activities and resolved problems

●Participated in financial activities such as the setting of room rates

●Prepared cash receipt spreadsheets and did all payroll for all the employees

2015 – 2017 FRONT DESK CLERK & LAUNDRY ATTENDENT SUPER 8 RAINSVILLE,AL

●Answer the phone at the front desk to respond to current and prospective guests’ needs

●Book reservations for individuals, families and groups as required

●Greet walk-in guests and guests with reservations when they arrive at the front desk

●Communicate guests’ requests and complaints to the appropriate department

●Sort all linens and treat stains

●Load all laundry into washer and add specified cleaning soap

●Take wet, clean laundry and dry as directed

●Sort and fold clean dried laundry

●Maintain inventory of all cleaning supplies and communicate needs to general manager

●Maintaining all laundry equipment and inform facilities manager as to any maintenance needs

2014 – 2015 GENERAL MANAGER AMERICAS BEST VALUE INN AND SUITES CHATTANOOGA, TN

●Design strategies to ensure total guest satisfaction

●Develop an annual business plan

●Ensure highest standards of professional services to customers

●Initiate cost effective controls and revenue management techniques

●Create brand image for the hotel and did all payroll for employees

●Develop strategies for organizing, staffing, planning and executing functionalities

●Provide training for hotel staff in delivering care that meets the best standards

2012 – 2014 OFFICE ASSISTANT DEPARTMENT OF TRANSPORTATION TALLAHASSEE, FL

●Typed business correspondence, pleadings, hearing forms and other correspondence

●Arrange meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences

●Plan travel arrangements for supervisor

●File folders Alphabetically and Numerically in the file drawer

2009 – 2010 WORD PROCESSING SYSTEMS OPERATOR DEPARTMENT OF INSURANCE TALLAHASSEE, FL

● Enters information and text from letters, reports, and other dictated, typed or handwritten documents into a word processing system

●Sets formats for individual word processing documents including tabs, margins and special functions

● Corrects formatting of draft narratives entered into a word processing system by other staff

●Retrieves and updates material for final copy and prints document

● Provides routine instructions and assistance on utilizing word processing systems

● Provides information to other state employees and the general public, answers telephone and responds to questions, and arranges appointments as requested

2006 – 2007 SECRETARY SPECIALIST DEPARTMENT OF JUVENILE JUSTICE JACKSONVILLE, FL

●Typed reports and Termination Summaries, Petition Forms, Predisposition Reports, Court Order memos and excellent computer skills with Word, Excel, Outlook and Powerpoint 2016

● Worked with a Database Systems called Client Information Systems (CIS)

●This Database system is used for a client’s school attendance, grades, face sheets, work history and shot records

● Maintained schedules, appointments, meetings, travel arrangements, made copies, sent faxes and handled all incoming and outgoing correspondence and payroll for all the staff

2000 – 2004 GENERAL MANAGER HANGTOWN MOTEL PLACERVILLE, CA

●recruiting, training and supervising staff

●managing budgets

●maintaining statistical and financial records

●planning maintenance work, events and room bookings

●handling customer complaints and queries

●promoting and marketing the business

●ensuring compliance with health and safety legislation and licensing laws

●Checking in guest and Checking out guest in the hotel

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