ILSE PAANANEN

L AS VEGAS, NV ***** 702-***-**** I L SEPAANANEN@Y AHOO.COM

CAREER OBJECTIVE

As a seasoned professional bartender, my expertise in spirits is matched by my exceptional ability to provide top-tier customer service and engage with a diverse range of guests. Committed to building strong, lasting customer connections through genuine, exceptional, and honest service, I prioritize customer interactions, emphasizing accuracy and attention to detail, even in high-pressure situations. Proficient in team building and with certifications in creative mixology and proficiency in POS systems, along with fluency in Spanish and a focus on responsible alcohol service, my reliable inventory management skills are complemented by a consistently positive attitude, creating memorable experiences for patrons.

EXPERIENCE

Bouchon - Las Vegas, NV

Bartender, January, 2023- Present

• Demonstrated mastery of over 100 cocktails, showcasing an extensive knowledge of mixology and enhancing the overall bar experience.

• Maintained meticulous bar inventory records and routinely filled out requisition sheets, ensuring a well-stocked bar at Bouchon, The Venetian in Las Vegas.

• Demonstrated a strong commitment to cleanliness by consistently washing and sanitizing prep areas, equipment, and utensils.

• Executed point-of-sale (POS) transactions efficiently, returning currency, coins, and payment cards to patrons accurately.

• Maintained in-depth knowledge of the menu items, enabling me to answer patron inquiries about food, drinks, and preparation methods.

• Cultivated strong and lasting relationships with regular guests, fostering a loyal customer base for Bouchon at The Venetian in Las Vegas.

BELLA VITA - HENDERSON, NV

Bartender, Aug 2018 – January 2023

• Conducted bar inventory on regular basis to complete daily requisition sheets.

• Collaborated with manager to contribute to daily, holiday, and themed drink menus.

• Washed and wiped down prep areas, equipment, and utensils.

• Checked identification of customers to verify age requirements for purchase of alcohol.

• Attempted to limit problems and liability related to customers' excessive drinking by taking steps such as persuading customers to stop drinking, and ordering taxis and other transportation for intoxicated patrons.

• Monitored intake of alcohol by guests and prohibited sale of alcohol to intoxicated individuals.

• Completed POS transactions, returning currency, coin and payment cards to patrons.

• Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.

• Maintained understanding of menu items to answer patron questions regarding food, drinks and preparation methods.

• Developed a close relationship with all my guest, for reoccurring visits. CRAFT KITCHEN - HENDERSON, NV

Server, Feb 2015 - Nov 2019

• Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.

• Executed seamless front-of-house tasks, creating unforgettable dining moments resulting in customer loyalty.

• Memorized menu to help diners make informed meal choices.

• Developed personalized relationships with guests.

• Delivered customer checks and securely processed credit card or cash payments.

• Greeted and accommodated guests, building positive experience from first interaction. RD LIGHT LLC - PAHRUMP, NV

CurrentOffice Manager, Oct 2014 - Nov 2015

• Oversaw inventory and office supply purchases.

• Responded quickly to meet customer needs and resolve problems.

• Provided product information and resolved concerns to assist customers.

• Adhered to quality and service standards to support operational goals. HOOTERS HOTEL AND CASINO - LAS VEGAS, NV

Server/Bartender, Aug 2009 - Sep 2013

• Served each guest courteously, quickly and efficiently

• Consistently used suggestive selling techniques

• Closed out cash register and prepared cashier report

• Verified that guests at the bar were of legal age

• Managed bar revenues, ensuring that all patrons were billed and all cash properly accounted for

• Upheld strict cash handling procedures

• Enthusiastically and appealingly described food and drink specials to guests

• Maintained full knowledge of beverage lists and promotions

• Outgoing, honest, made everyone feel welcomed.

CLAIM JUMPER - THOUSAND OAKS, CA

Server/Bartender, Mar 2007 - Jul 2009

• Greeted guests in a timely and professional manner

• Waited on multiple customers at the bar and throughout the bar area

• Received beverage orders from wait staff and delivered beverages to guests

• Maintained full knowledge of beverage lists and promotions

• Ensured liquor was secured at the end of shifts

• Managed bar revenues, ensuring that all patrons were billed, and all cash was properly accounted for EDUCATION

MOORPARK COLLEGE MOORPARK, CA

J.D general (Jan 2007)

SAN DIEGO STATE UNIVERSITY SAN DIEGO, CA

Completed coursework towards Associate in Arts (A.A.) (Jun 2006) ROYAL HIGH SCHOOL SIMI VALLEY, CA

High School Diploma (Jan 2005)

ADDITIONAL SKILLS

• Aloha POS, Smart Tab POS

• Cash Handling and Management

• Teamwork and Professionalism

• High-Volume Environments

• Anticipating Guest Needs

• Liquor, Beer and Wine Knowledge

CERTIFICATIONS

• POUR Card

• Union certified bartender

• Health card

• Alcohol awareness certified

REFERENCES

Upon Request

Contact this candidate