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Remote Customer Service representative

Location:
Park Forest, IL
Salary:
40.00 hourly
Posted:
January 10, 2024

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Resume:

Iesha Salley

** *** ******

Park Forest, IL *****

708-***-**** (cell)

ad2nta@r.postjobfree.com

Objective: Efficient and reliable Patient Care Technician with 10 years experience in a hospital setting on the Med/Surg and Cardiac Telemetry unit.I assist with technical nursing treatments, supported diagnostic procedures and chart resident records. I am a compassionate Patient Care Technician adept at bathing, grooming and feeding elderly and disabled patients also feeding, bathing, and caring for infants.Familiar with advanced medical terminology and procedures. I am motivated with a highly effective communication style. Efficient worker who demonstrates strong time management and prioritization skills. Level-headed health professional who remains calm and effective in extremely difficult and stressful situations. Strong belief in the importance of companionship and support in patient care.

Skills:

Customer service, Sales, Telemarketing Proficient in MS Word, Excel, Outlook, PowerPoint, Knowledge of medical terminology EKGs, Measuring and recording vital signs, performing venipunctures and dermal punctures. Performing passive range of motions, bed making and assisting with activities of daily living. Performing patient personal and oral hygiene foot and nail care.Transferring and ambulation with a gait belt, performing sit to stand and mechanical lift. CPR/First Aid BLS Certified, EKG Certified, Feeding Assistance,, Dementia, And Alzheimer's Knowledge, Hardworking Patient-focused Care, Phlebotomy certified.

Certification/ Education:

December 2015-August 2016 Northwestern College Bridgeview, IL

Associate of Science in Nursing No Degree

August 2010 National Healthcareer Association Stilwell, KS

CPCT/CET/CPT Certified

Apr 2010-Apr 2012 American Heart Association Chicago, IL

CPR Certified

Sep 2009-Jul 2010 Illinois School of Health Careers Chicago, IL

Patient Care Technician, Diploma

Dec 2008-Aug 2009 Colorado Technical University Colorado Springs, CO

Associate of Science in Medical Billing and Coding, No Degree

Sept 2002-Mar 2003 East West University Chicago, IL

Electroneurodiagnostic Technology, No Degree

Jan 1999-Jun 2002 Calumet Career Prep Academy Chicago, IL

High School Diploma Received

Experience:

March 2014- Present

Patient CareTechnician Holy Cross Hospital Chicago, IL

Maintained accurate records of patient care, condition, progress and concerns. Responded appropriately to the physical, emotional and developmental needs of patients. Assisted patients with bathing, oral hygiene, grooming, feeding, and elimination. Helped patients move in and out of beds, baths, wheelchairs, and automobiles. Performed procedures and uses equipment as delegated by a licensed professional, including blood draws, foley catheter removal and EKG’s .Assisted nurses with wound care for pressure ulcers, bed sores, and surgical site wounds. Supported diagnostic procedures, assisted with technical nursing treatments and entered information in patient records and charts. Reported any unusual circumstances in the patients' condition or environment. Collected patient specimens and data, including vital signs, input/output, and other delegated measurements. Providing care to reflect the varying ages and needs of a diverse population over the full course of the patient's life span. Reporting abnormal vital signs, and any important patient information to the charge nurse immediately. Maintaining constant vigilance over patients taking necessary safety precautions, including hourly rounding (call lights within reach, bed in the lowest position, etc. ). Maintaining patients' rooms in a neat, orderly and safe manner with the clear walk-in area. Respecting the privacy and security of patients' personal healthcare information. Assuming direct patient care responsibilities as assigned by the charge nurse. Assisting patients with meeting hygiene needs and activities of daily living. Assisting with ambulation, diet, dressing and undressing patients and changing the bed linen. Carrying out special orders or treatments as directed by the charge nurse, including special skin care specimen collection intake and output measures vital signs compresses preoperative and postoperative care enemas observe the patient's condition and report immediately any unknown signs, symptoms or unusual occurrences to the charge nurse or clinical nurse manager.

September 2010-Present

Activity Aide Capital City Residential Health Care Chesterton,IN Responsible for distributing medications, taking vitals, cooking meals, providing showers and personal hygiene to patients. Planning and organizing daily activities and escorting patients to daily appointments, grocery shopping, house keeping and taking patients out for daily errands.

Apr 2010-Jun 2010 Renaissance on 87th Chicago, IL

PCT Extern

Make beds, Ambulate with gait belt, Transfer with gait belt, sit to stand mechanical lift

Assist with patient personal and oral hygiene, Shower and bathe patients

Record vital signs, Calculate intake and output, Make occupied bed

Perform range of motions, Feed patients, Dress patients, Perform nail and foot care



Contact this candidate