Tiffany C. Lewis

Bronx NY *****

347-***-****

ad2ns5@r.postjobfree.com

Objective: To obtain employment in a support position where my professional work ethic and interpersonal skills assist in improving the profitability of my employer.

Education:

Kean University

July 2003-May 2007

Experience:

May 2022- Present

Ermenegildo Zegna

New York, NY

Customer Service Associate

-Oversee the operational support to the retail and wholesale business of the company and ensure the seamless flow of orders from order entry to invoicing.

-Collaborate, on an on-going basis, with the Wholesale team to develop strong working relationships with Buyers and their respective staff.

-Liaison amongst communication with customers, internal and external Buying offices, Wholesale, Finance, Accounts Receivable and Distribution Center.

-Adhere to precision, quality, and timing standards to ensure the best quality service

July 2021-May 2022

LVMH

Fendi

New York, NY

Senior Ecommerce Client Service Advisor (Americas/Canada)

-Responsible for providing best in class client service experience via phone, email and chat while meeting and maintaining monthly sales goal

-Recognized for exceeding revenue expectations of over $1million in E-commerce sales for final quarter of 2021 through product storytelling and customer-tailored sales strategies -Build and maintain client books, follow through with client concerns and inquiries

-Assist with special requests, which include but not limited to repairs, returns and special orders

-Proficient and accurate use of POS, internal systems and other software as required

-Maintain open/ongoing communication and positive relationships with store managements and other levels of company personnel

Feb. 2019- July 2021

LVMH

Tiffany & Co. Service Center

East Elmhurst, NY

Senior Client Relations

- Build Customer Relationships by applying the Customer Relations Value Points to deliver the Tiffany Experience for the purpose of brand loyalty. Consistently strive to attain the highest percentile of quality customer service by resolving customer issues in a professional and timely manner.

•Respond to all inquiries and issues in a consistently efficient, professional and accurate manner while offering the highest level of service to all customers. Meet productivity requirements based on business needs. This includes, but is not exclusive to, incoming calls, Compass responses, detailed estimates and CRM compliance.

•Proficiency in Utilizing Compass Case Management/Clienteling database to promptly review customer profiles which are essential/vital in quick and equitable customer resolution. Diligent entry of a thorough and detailed compass case outlining an issue and resolution when necessary.

•Liaison with all departments of the TSC to obtain necessary information for the timely resolution of all service-related inquiries/issues. This will include, technical, operational and historical information that is necessary to obtain full and quick resolution of all customer issues.

March 2018-Feb. 2019

NYU Langone NY, NY

In House Temp

Secretary

-Prepare simple, routine memoranda letters, labels, routine manuscripts, correspondence and other documents as needed. Review work for accuracy and completeness

-Maintain routine calendar, assist in basic preparing for conferences and the related duties -Maintains files in organized and up-to-date manner in order to facilitate their retrieval.

Complete filing in accordance with departmental procedures

-Answers patient questions to ensure understanding and patient satisfaction, or refers them to more senior level staff

-Schedule routine appointments and follow ups for visits and procedures that do not require/or have already been pre-authorized

April 2014-Feb. 2018

Burberry NY, NY

Client Relations - Senior Consultant

-Escalation Case Management

-Daily client interaction via phone, email and chat

-Anticipate and understand client needs

-Process purchase order requests

-Resolution of service and product related issues with advanced knowledge of post-sales client care

-Manage and track trends on social media via Sprinklr - Twitter, Instagram, Facebook

-Create and edit reports keeping track of trends

-Handle showroom samples at events

-Coach and train new hires on protocol and standard operating procedures

September 2013-April 2014

CGG Home Fashions Yonkers NY

Receptionist / Administrative Assistant

-Pull orders daily from vendor sites

-Create spreadsheets of collection details

-Field telephone calls, greet and direct clients

-Executive Calendar Management

-Support Vice President with business travel arrangements, meetings and projects

-Manage department invoices, reconcile department credit card, and liaise for payment inquiries -Prepare check requests and expense reports

-Process payroll

March 2012-September 2013

STARS Appraisal Management Mt. Laurel NJ

Appraisal Coordinator

-Place timely appraisal orders to ensure closing deadlines are met

-Track and follow up on appraisal orders or other related requests

-Request and manage appraisal corrections

Contact this candidate