Steven Estrella

Santa Ana, CA 714-***-**** ad2ns3@r.postjobfree.com

Objective

To attain and IT position that will allow me to effectively utilize my technical and customer support expertise to insure a stable workplace environment.

Experience

Crea Affiliates Technical Support, Portland OR 2022 - Present

Remotely support the staff with PC and Mac hardware and software needs

Support and Maintain web based VOIP

Migrate and manage websites

Migrate and manage email web based services

Setup new user accounts computer and email

Integration Works Network Engineer, Irvine, CA 2015 - 2021

Provide remote technical support for day to day needs of client personal

Onsite technical support for hardware maintenance

Hardware upgrades and maintenance for network equipment

VOIP installation and support

Server upgrades and updates

Support for PC and Mac computers and hand held devices

Manage Mac devices via Jamf

Morgan Drexen Desktop Analyst, Costa Mesa, CA 2012-2015

Provide technical assistance to staff to allow them to work at full productivity

Trouble shoot issues on the network to prevent or limit downtime

Install and manage phones in a call center environment

Setup accounts and computer for new employees

Complete server updates and restarts over the weekend to prevent downtime during the week

Install/rebuild existing Mac and PC

Insight Systems Exchange Customer Service Technician, Garden Grove, CA 2010-2012

• Prompt response to customer concerns with our equipment

• Troubleshooting hardware issues via phone and email

• Working with customers and staff to find the quickest solutions to customers concerns

• Packing and shipping parts to customers

• Auditing returned computers find/fix any issues with the equipment

• Auditing computers to fulfill customer orders/RMA replacements

• Working with staff and customers to retain 90% return buys status

Online Consignment Depot Network Administrator, Santa Ana, CA 2009-2010

• Configure and repair SBS 2003 and associated programs

• Research and implement necessary programs for an SBS environment

• Repaired and programmed the building’s security system

• Configured and prepared Exchange server

Hollins-Schechter Attorneys at Law Helpdesk Coordinator, Santa Ana, CA 2007-2009

• Coordinate and prioritize user issues to insure smooth workflow

• Responsible for IT related purchases

• Installed and maintained local and networked printers and fax machines

• Managed the training of new staff concerning all IT related systems

• Maintain/Update Windows 2000/XP/Vista workstations

• Installed hardware and software upgrades

• Created and maintained user sand email accounts with Active Directory and Exchange 2003.

• Install and maintain office software (MS Office, WordPerfect, Adobe Acrobat/Photoshop)

SIATech, Inc. Technical/Instructional Assistant, Long Beach, CA 1999-2006

•Setup and maintained workstations in classrooms

• Create user accounts and set permissions using Active Directory

• Manage Firewalls to prevent access to inappropriate web access.

• Update and configure computers for classroom use.

• On-site contact for network engineers. Trained students in computer usage.

• Worked in small groups to develop curriculum utilizing available technology.

Education

United Educations Institute 1997 - 1998

Major: Data Science

Coastline Community 2008

Major: Mathematics Minor: Computer Science

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