Customer Service Lighting Sales
Resume:
Kathy Oldenburg
Commercial Lighting Sales of Wisconsin
East Troy, WI 53120
**********@**.**.***
I am an experienced professional looking for a "WORK AT HOME " or office position. Work Experience
Quotations Specialist
Hein Electric Supply - West Allis, WI
September 2016 to August 2023
Quotations Specialist for specified Interior and/ or exterior lighting plans. Provided quality quotations to clients and ensured all quotes are accurate and in line with clients/engineers requests and needs and at budget by time of deadline.
Office Administrator
Commercial Lighting Sales of WI - Hartland, WI
May 1998 to May 2015
May 1998-Acted as personal secretary, order entry operator and telephone support for a single Lighting rep office. Initiated only filing system for office and organized printed/digital documents. Responsibilities increased to quoting and submittal creation. Currently, job description has expanded to the following: Customer Service Representative
• Hub of communication for company; answers phones, enters orders, and processing returns.
• Addresses any issues with customer shipments and is liaison between factory and customer to resolve any complaints.
• Acts as customer service department addressing all inquiries from customers ranging from architects, engineers, manufacturers, distributors, and end-use customers
• Creates, verifies, and obtains sign-offs on submittals
• Reviews engineering drawings for design and fixture requirements
• Using Oasis Sales Software, places orders, verifies order information and project files, and maintains data; figures rep commissions
• Answers incoming calls with multi-line phone and responds to print or digital mail
• Ensures that customer receives all supplies necessary including line catalogs, documentation, color samples or actual fixture samples, in a timely manner.
• Uses Microsoft Office daily; basic skills in Excel creation and proficient with Word
• Opens and closes office each day; identified as a key holder Inside Sales and Project Manager; Quoting Specialist
• Works closely with owner to maintain accounts and contributed to sales strategies for potential and existing/continuing business
• Engages in research of competitive products to provide customers with highest quality and lowest cost possible maintaining a reasonable profit margin.
• Familiar with 15 different lines of products; began with 5 lines of product and had to learn 10 new in a quick timeframe
• Takes part in some client meetings to better understand selling tactics, processes, and products Engineering Clerk (Contract)
Aptar - Mukwonago, WI
September 1997 to May 1998
Performed clerical duties for the Manufacturing, Engineering, and Product Development department
• Worked directly with the Engineering department Secretary in ISO 9000 documentation control
• Formalized notes from weekly meetings and filed for Engineering Chair
• Kept track of mold drawings, organized them by succession and verified label
• Maintained drawing history and patent files
• Utilized Microsoft Word and Excel on daily basis Office Manager
Innerarity Realty - Pensacola, FL
January 1992 to January 1993
Performed specific office duties for a realty firm and multiple agents
• Responsible for collecting rents, scheduling repairs, maintaining the rental aspects of the bookkeeping for the office
• Disbursed commission checks and processed all of the correspondence and contracts with renters. Education
B.A. in Psychology
University of Wisconsin-Milwaukee - Milwaukee, WI
1982
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