DIANA L. WILKINS

**** ********* ** • Tyrone, PA *6686 • 814-***-**** • ad2nrp@r.postjobfree.com

PROFILE

Highly motivated, solutions-driven, self-starting professional with a strong understanding of the importance of accurate record keeping and quality work. Attention to detail and organizational skills essential in project expectations. Focus on thoroughness and accuracy. STRENGTHS

Keen ability to stay up to date on details and tight deadlines.

Self-motivated with strong problem-solving skills.

Demonstrates top-notch organizational skills with the ability to prioritize and multi-task.

Effective communicator, building positive relationships with management, customers, and staff.

Ability to work without direct supervision.

QUALIFICATIONS

EPass • EPass Mobile Tech • Package AI • Dispatch Track • QuickBooks Pro • Quicken • WordPress • Microsoft Office • Data Entry • Confidentiality • Proofreading • Typing Speed 100+ WPM • Numeric Keypad 120 KPM

EDUCATION

Ultimate Medical Academy, Tampa, FL

Associates of Science, Medical Billing & Coding – April 2011, Dean’s List – 3.29 GPA Includes medical terminology, anatomy and physiology, disease processes, surgical procedures, life cycle of an insurance claim, health care settings, health care payers, procedure and diagnosis coding from medical records, reimbursement systems, facility billing, keyboarding, word processing, medical practice management systems, and life skills for success. Greater Altoona Career & Technology Center, Altoona, PA Creating Web Pages – 2004

Penn State, Altoona Campus, Altoona, PA

Women’s Leadership Institute Professional Development Seminar – 1996 and 1997 PROFESSIONAL EXPERIENCE

Park Home Stores

Customer Service Manager 2023 - Present

Manage one inside phone technician, one furniture customer service representative, one furniture repair technician and 2 appliance technicians

Successfully migrated all technicians to new dispatch system and mobile tech system simultaneously

Schedule and dispatch appliance service calls

Create service invoices with accurate information for billing to online portals

Manage input of appliance extended warranties to online portal

Order replacement appliances and repair parts through various manufacturers and parts supplier.

Diana Wilkins, (Cont.)

Park Home Stores

Accounts Payable Clerk 2022-2023

Cost and input vender invoices

Balance invoice and shipping totals of invoices prior to paying

Pay vendors via check or online on time

Manage and organize vender files, building infrastructure invoices and credit card bills

Daily bank reconciliation ensuring the bank information matches our internal accounting and inventory system

TKW Sales, Inc. – Designs by Diana

Self-Employed 2013-Present

Self-started business

Website Development – static websites and e-commerce

Social Media Profile Setup and Maintenance

Newsletters

Bookkeeping and Payroll using QuickBooks Pro and Quicken Toto Properties, Inc.

Property Manager, Self-Employed 2013-2020

Bookkeeping and maintenance of financial and tenant files

Work with tenants with lease preparation and rent collection

Maintenance and Repair Coordination

Coordinated sale of properties working with buyer and company accountant Circulatory Centers of America, Altoona, Johnstown & State College Medical Receptionist 2010 - 2013

Schedule appointments with physician, ultrasound technician and nurse at two locations

Prepare and maintain patient charts

Greet patients, collect deductibles/co-payments

Project coordinator to move two offices from paper to Streamline Electronic Medical Records. Freelance Project Manager

Home Based Business 2008 - 2011

Internet Marketing – Search Engine Optimization and Social Media Marketing

Create Client Presentations and Business Plans

Project Manager for Internet Marketing client which includes client communication, project updates, and final project reports

Data collection and entry into Project Database

WTAJ-TV (a CBS Affiliate), Altoona, PA

Ad Sales Coordinator 2007 – 2008

Registered Notary Public -- Reg #1237953 – valid to November 21, 2011

Designed and created sales packages using Microsoft PowerPoint

Created Client Proposals using Microsoft PowerPoint

Produced and maintained various sales reports for weekly, monthly and quarterly reporting to account executives, department management and senior management

Worked with Production Department on development of promotional commercials Diana Wilkins, (Cont.)

Facilitated sales contracts and reports for various client support issues, client billing, reporting and other issues as needed.

Assisted Account Executives as needed with client issues, proposals, reports, etc.

Aided Clients with any customer service items as needed. M&T Bank (Central Technology - PA Division), Altoona, PA Secretary II & Web Developer 1998 - 2007

Assisted in development of departmental budget for three cost centers

Created budget reports and monthly variance reports for 3 cost centers

Participated on Year 2000 Compliance Task Force

Helped senior management and team leaders with various projects including meeting planning, data entry, PowerPoint presentations, and other activities as needed or required.

Coordinated the activities (i.e., reports, timesheets) of staff in Altoona and remote locations in Buffalo, Baltimore, and Harrisburg to consolidate for management.

Intranet web page design - Create web pages for corporate Intranet. Also assist client with issues such as broken links or problems with documents on their site. Ward Trucking Corp., Altoona, PA

Administrative Assistant 1988-1997

Assistant to President – maintained meeting schedule, files and many tasks without direction.

Assisted in follow-up with Senior Staff on various issues.

Created and maintained various spreadsheets for budget and sales.

Developed Forms used by Sales Department using Microsoft Excel.

PowerPoint presentations for various meetings.

Coordinated Sales Meetings and Training including travel arrangements for up to 50 people.

Co-produced video and training materials on Telephone Techniques for all company employees. REFERENCES AVAILABLE UPON REQUEST

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