Elvia A. Lopez

815-***-****

ad2nr3@r.postjobfree.com

Manager/ CDL B / Customer Service Professional/ Credit Underwriter/ Recruiter/ Bilingual

Collectively acquired over 25 years of extensive experience in logistics, transportation, credit, and customer service. Currently working as an Assistant Location Manager. Strengths include being a self-motivated professional who works well independently, as well as with a team. Uses best judgment with quick strategic thinking to resolve customer and employee concerns. Engages well with leadership, employees, and customers to provide an optimal, positive experience while practicing good work ethics.

Committed to professional and personal growth, while motivating others to lead.

PROFESSIONAL EXPERIENCE

FIRST STUDENT BUS COMPANY, Burr Ridge, IL June 2021 – Present

Assistant Location Manager

Currently oversees First Student location for students who transport with special needs. Liaison for school, employees, and parents to satisfy common goal. Employees include Dispatch, Drivers, and Monitors.

Processes monthly billing for all school districts, each with customized details and pricing

Communicates bus incidents with school districts, help resolve/ provides possible solution

Follows students’ IEP/SAP plan, asking for additional training for employees when needed

Views and uploads bus video footages when requested and needed

Manages logbooks to make sure tasks are being completed, such as Daily Walk Through, Child Check signs, Camera Checks, Horn Verification etc.

Attends to all visitors, estimators, techs who provides any service for the location

Covers and supports am Dispatcher and pm Dispatcher

Covers routes when needed, both as driver and monitor

Responsible for updating and inputting reports

Fully supports and promotes Mobile Manager to all Drivers

Lives and practices First Student’s Mission and Values

FIRST STUDENT BUS COMPANY, Westmont, IL Sept. 2018 – June 2021

School Bus Driver and Recruiter

Currently holds CDL class B with Passenger endorsement and School Bus permit. Lead Recruiter for School Bus drivers, Van drivers, and Monitors. People-oriented

Safely transports students and teachers safely to and from school

Comfortable driving different routes at any given time. Genuinely enjoys challenges

Lead interviewer and Recruiter, familiar with ASL, IDOT regulations, transportation laws

Helped hire enough bus drivers to support/ borrow to ERT for other facilities

Seeks applicants, promotes company, follow ups, supports new-hires and retains

Lead Employee Engagement program to help build employee morale and positive workplace environment

Engages well with Team and customers

Coachable, welcomes constructive feedback and is receptive

CAPITAL ONE FINANCIAL, Rolling Meadows, IL March 2009 – July 2018

Credit Floor Supervisor) (July 2015 – Present)

Coaches and develops associates in call center environment to improve productivity, efficiency, and effectiveness. Uses best judgment and underwriting skills when making credit decisions.

Assists with escalated customer issues or complex calls

Drives associate engagement to help increase department morale

Flexible to support business needs and floor coverage

Serves as a liaison between associates and managers to drive associate engagement

CAAT Team Representative (Capital One Financial) March 2009 – July 2015

Supported the customer, associate, and advocate team. Assisted associates via internal chat to help provide an optimal experience for our customer.

Created training decks and facilitated training for the production floor

Dissected internal procedures and policies to reiterate to associates with simplicity

Trained and supported new hires into transition for their new role

Bilingual Customer Service Representative (HSBC) October 2001 – August 2006

Serviced English and Spanish calls to fulfill various requests and answered concerns while thinking like a business owner. On eligible calls, sold products like Credit Keeper and Identity Protection.

Accountable for meeting and exceeding department metrics monthly

Implements constructive feedback provided by manager

Team player, open to share best business practice

NFI – NDC, Bensenville, IL Sept. 1999 – Oct. 2001

Logistics Coordinator

Maintained merchants’ portfolios and managed various office duties for National Distribution Center. Supported account receivables and payroll functions for a leading 3rd party logistics provider.

Created spreadsheets, master bills and bill of sales tailored to the merchants’ portfolios

Assured all shifts were well-staffed and processed orders to be picked and loaded

Facilitated training for warehouse associates to assure safety is being practiced diligently

Scheduled trailer pickups and drop offs locally and nationwide

EDUCATION

Assistant Pharmacy Technician, Stratford Career Institute – Certificate

RECOGNITION

Driver Engagement team promoter

Recruiter of the Month

Credit Associate of the Month

Quarterly winner of “ROAR”

Recognized by leadership for being a positive influence

Best support for PWE Positive Workplace Environment

Capital One – Mission Ambassador

HSBC – Six Sigma

VOLUNTEERISM

Board member of the Hispanic Business Resource Group

Board leader of the Hispanic BRG – Community Affairs

Mentee for the Women’s Business Resource Group

Volunteer for Feed My Starving Children, Wings, Latino Fashion Show

Led winter drive for Chicago’s less fortunate

Led relief act drive for victims of recent earthquakes and hurricanes

Served in Soup Kitchen at Humboldt Park on Thanksgiving Day

Promotes driver activities/ engagement to help increase on-site morale

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