Quality Assurance Client Service

Juan C Gallego Londono

**** ****** ****, *** ***, Ocean, New Jersey, 07712. Phone: 732-***-****; 904-***-**** E-mail: ********@*****.***

Goal-driven professional with 25 years of significant, progressive texƟle and administraƟve experience and experƟse that is highly applicable to Manufacturing Process, Client Service, and Quality Assurance. Professional Profile

Computer-proficient performer with extensive technical proficiency covering wide range of programs like MS Office, MS Internet Explorer, Adobe Acrobat, JMP (StaƟsƟcal SoŌware), Starfish (Kniƫng SoŌware), under Windows Plaƞorm, The Internet, Programming Language (C#) and Visual Studio 2005, SQL.

EnthusiasƟc communicator with proven analyƟcal skills to develop detailed reports, who is fluent in Spanish and English.

ExcepƟonally moƟvated self-starter and creaƟve problem-solver who works hard and loves a challenge.

EnthusiasƟc, knowledge-hungry self-starter, eager to meet challenges and quickly assimilate newest and latest technologies, skills, concepts, and ideas.

Strong leader/manager of personnel with unsurpassed interpersonal skills and experience managing small and large departments.

Highly arƟculate, driven, manager experienced in building a department from ground zero, developing processes/procedures.

Highly flexible and adaptable performer; adept at mulƟ-tasking and thriving in a fast-paced environment while coordinaƟng numerous Ɵme-sensiƟve projects.

Highly analyƟcal thinker with demonstrated ability to scruƟnize technical data.

Strong leader who effecƟvely moƟvates others and directs top-level strategic corporate iniƟaƟves.

ProacƟve self-starter with track record of iniƟaƟve, personal responsibility, ownership of work and reputaƟon for removing obstacles and making things happen.

CreaƟve, dependable, and enthusiasƟc change agent with proven track record in improving efficiencies, reducing costs, and increasing revenues.

Results-driven achiever and effecƟve team leader with excepƟonal interpersonal skills who listens, thrives on collaboraƟng with diversely talented team members, and integrates their divergent thoughts, opinions, and perspecƟves into meaningful acƟon.

EnergeƟc, compeƟƟve achiever who can inspire and moƟvate team members, successfully manage mulƟple prioriƟes, and perform under pressure in a fast-paced, rapidly changing environment. Highlights of Professional Experience and Accomplishments.

All experience aƩained during career with AVANTOR, (Quality Assurance Inspector), Eatontown, New Jersey, USA (September 2011 – May 2023).

Contact: ChrisƟna Grobosky.

Phone: 732-***-****.

Contact: Carmele Ramesar.

Phone: 609-***-****.

Develop and maintain incoming inspecƟon criteria.

Review and coordinate disposiƟon of nonconforming material associated with Incoming InspecƟon and supplier driven defects in manufacturing operaƟons.

Segregates and controls non-conforming products.

Performs preliminary review and disposiƟon of Non-conformance.

Conducts product review with suppliers.

IdenƟfies repeƟƟve or significant Non-conformances and iniƟates requests for correcƟve acƟon.

Collaborate with OperaƟons and Inventory Control teams to resolve excepƟons associated with the non- Conforming product rejected by the cleanroom.

Collaborate with cross-funcƟonal stakeholders to understand trend failure parts in the cleanroom and report correcƟve acƟons along with implementaƟon dates.

Perform teardown analysis of non-Conforming product and establish a reporƟng system for true root cause of failure.

Assist with data collecƟon and analysis and data visualizaƟon for internal and external use.

IdenƟfying, analyzing, and interpreƟng trends or paƩerns in data sets and providing ongoing reports and Tier 3 dashboards.

ParƟcipate in informal and formal dispute resoluƟon processes, as needed.

IdenƟfy risks/opportuniƟes related to delivery and quality performance.

Establish a communicaƟon process with suppliers to include the management of supplier contact informaƟon, sending rouƟne communicaƟons.

IniƟate and drive supplier correcƟve acƟon requests (SCAR’s).

Communicate with suppliers as required and ensure effecƟve containment plans are defined, implemented, root cause correcƟve acƟon (RCA) is robust and effecƟvely implemented in the Ɵme frame required.

Assists the Quality Manager as Subject MaƩer Expert (SME) for Raw Material inspecƟon and non- Conforming product during the internal and external audits. All experience aƩained during career with SAFRAN, (Quality Control Inspector), Eatontown, New Jersey, USA (August 2016 – October 2020).

Contact: Miroslaw Swirad.

Phone: 732-***-****.

Incoming InspecƟon.

InspecƟon in Process.

Repair & Overhaul InspecƟon.

Final & RMA InspecƟon.

Supplier noƟficaƟons – Incoming issues.

Process Non-Conformance – Incoming InspecƟon.

CalibraƟon System records.

Shelf-Life Database & Disposal report.

Perform acceptance inspecƟon and tesƟng of all procured components, sub-assemblies and raw materials as required.

Perform quality inspecƟons of incoming material, in-process assemblies, finished and overhauled units.

Perform receiving, in-process, and final inspecƟons of complex components and assemblies using inspecƟon equipment such as micrometers, calipers, opƟcal comparators, digital microscope, indicators, surface plate, etc.

Perform final inspecƟon and acceptance of all customers spare parts orders.

Complete all applicable forms related to the inspecƟon process.

Follow all documented procedures and best inspecƟon pracƟces.

Review all supplier documentaƟon for completeness and conformance to applicable specificaƟons.

Inspect all varieƟes of finished parts to ensure conformance with print specificaƟon and established quality standards, including visual inspecƟon of finish.

Perform first arƟcle inspecƟon as well as mid-run a final inspecƟon.

Ensures compliance with all associated quality procedures, control plans and quality management system requirements. Document inspecƟons on pre-made inspecƟon reports.

Maintains quality traceability informaƟon.

Monitors daily quality issues and assists with trouble shooƟng.

Stamps mark of approval or rejecƟon on product and writes report of examinaƟons.

Perform first arƟcle inspecƟon and generate report using DISCUS soŌware.

Supply Chain support - IdenƟfied quality issues and implemented appropriate measures to increase quality standards of our products.

Manufacture support – IdenƟfied criƟcal processes and put in place conƟngency, correcƟve and prevenƟve plans, before producƟon started.

Processes Approach Support - IdenƟfied processes deficiencies and implemented measures to improve producƟvity.

CMM inspecƟons for dimensional inspecƟons, (detail parts, components & assemblies) using CMM MITUTOYO CRYSTA-APEX-7106 with 150 hours of pracƟce. All experience aƩained during career with Zodiac Aerospace, (Quality Assurance Technician), Wall Township, New Jersey, USA (August 2011 –August 2016). Contact: Michael Montenegro.

Phone: 732-***-****.

Perform acceptance inspecƟon and tesƟng of all procured components, sub-assemblies and raw materials as required.

Perform quality inspecƟons of incoming material, in-process assemblies, and finished products.

Perform receiving, in-process, and final inspecƟons of complex components and assemblies using inspecƟon equipment such as micrometers, calipers, opƟcal comparators, digital microscope, indicators, surface plate, etc.

Perform final inspecƟon and acceptance of all customer’s spare parts orders.

Complete all applicable forms related to the inspecƟon process.

Follow all documented procedures and best inspecƟon pracƟces. Review all supplier documentaƟon for completeness and conformance to applicable specificaƟons.

Inspect all varieƟes of finished parts to ensure conformance with print specificaƟon and established quality standards, including visual inspecƟon of finish.

Perform first arƟcle inspecƟon as well as mid-run an final inspecƟon.

Ensures compliance with all associated quality procedures, control plans and quality management system requirements. Document inspecƟons on pre-made inspecƟon reports.

Maintains quality traceability informaƟon.

Monitors daily quality issues and assists with trouble shooƟng.

Stamps mark of approval or rejecƟon on product and writes report of examinaƟons.

Perform first arƟcle inspecƟon and generate report using DISCUS soŌware.

Supply Chain support - IdenƟfied quality issues and implemented appropriate measures to increase quality standards of our products.

Manufacture support – IdenƟfied criƟcal processes and put in place conƟngency, correcƟve and prevenƟve plans, before producƟon started.

Processes Approach Support - IdenƟfied processes deficiencies and implemented measures to improve producƟvity.

All experience aƩained during career with Air Cruisers Company, (Thermo bonding Operator), Wall Township, New Jersey, USA (August 2011 – Dec 2011). Contact: Michael Steward

Phone: 732-***-****

Thermo bonding RaŌs and Slides Assembler.

Assembly RaŌ and Slides.

Keep to the producƟon standards.

All experience aƩained during career as Freelance (Microfilm) (2006 – 2010).

Assessed the criƟcal areas of processes.

IdenƟfied quality issues and implemented appropriate measures to increase quality standards of products.

IdenƟfied criƟcal processes and put in place conƟngency, correcƟve and prevenƟve plans, before producƟon started.

Implemented appropriate measure points in process. All experience aƩained during career with Dempos S.A, (PharmaceuƟcal Warehouse), Medellin, COLOMBIA (2006).

Contact: John Bayro Hernandez.

Phone: 574-***-****.

Development web pages with Visual Studio 2005.

Store procedures SQL 2000.

Inventory of PharmaceuƟcal products.

All experience aƩained during career with C.I FATEXTOL S.A, Ibague, COLOMBIA (2005 to 2006) Kniƫng Process Manager.

Contact: Lucia Saenz.

Phone: 578-***-****.

Training of technical and mechanical team.

StandardizaƟon of kniƫng process by sƟtch length measure.

Implemented appropriate measure points in process.

Assessed the criƟcal areas of processes.

Documented processes.

Customer Service Department support - IdenƟfied quality issues and implemented appropriate measures to increase the quality standards of our products.

Product Development support – IdenƟfied criƟcal processes and put in place conƟngency, correcƟve and prevenƟve plans, before producƟon started.

Processes Improvement Support - IdenƟfied processes deficiencies and implemented measures to improve producƟvity.

All experience aƩained during career with VESTIMUNDO S.A, Medellin, COLOMBIA (2002 to 2005) Quality Manager, Yarns and Fabrics TesƟng Laboratories Manager. Contact: Rodrigo Tobar Jaramillo.

Phone: 574-***-****.

Collaborated to implement a quality system.

Implemented appropriate measure points in process.

Assessed the criƟcal areas of processes.

Documented processes.

Customer Service Department support - IdenƟfied quality issues and implemented appropriate measures to increase the quality standards of our products.

Product Development support – IdenƟfied criƟcal processes and put in place conƟngency, correcƟve and prevenƟve plans, before producƟon started.

Processes Improvement Support - IdenƟfied processes deficiencies and implemented measures to improve producƟvity.

Technical support to Colombiana de Hilados (Join Venture with Parkdale Mills Inc) about Yarn problems detected during kniƫng and finishing processes.

All experience aƩained during career with FABRICATO S.A, Medellin, COLOMBIA (1998 to 2002) Yarns and Fabrics TesƟng Laboratories Coordinator.

Contact: German Serrano Gomez.

Phone: 574-***-****.

Implemented a quality system.

Implemented appropriate measure points in process.

Assessed the criƟcal areas of processes.

Documented processes.

Customer Service Department support - IdenƟfied quality issues and implemented appropriate measures to increase quality standards of our products.

Product Development support – IdenƟfied criƟcal processes and put in place conƟngency, correcƟve and prevenƟve plans, before producƟon started.

Processes Approach Support - IdenƟfied processes deficiencies and implemented measures to improve producƟvity.

Audited the quality system.

Professional Experience History

Yarns and Fabrics TesƟng Laboratories Coordinator, Fabricato, Medellin, COLOMBIA, Nov 1998 – June 2002.

Quality Manager, Yarns and Fabrics TesƟng Laboratories Manager, VesƟmundo, Medellin, COLOMBIA, June 2002 – Dec 2005.

Kniƫng Process Manager, C.I Fatextol S.A, Ibague, COLOMBIA, April 2005 - Dec 2005.

Web Development with Visual Studio 2005 (C# Programming), SQL and Databases.

Image Processing Quality Assurance and Microfilm ProducƟon. (2006 – 2010).

Windows Development with Visual Studio 2005 (C# Programming) (2006 – 2010).

Thermobonding Assembler (2011)

Quality Assurance Technician (2012 – Today).

EducaƟon

TexƟle Technologist, SENA (Centro Nacional TexƟl) – Medellín, COLOMBIA. ISO 9000:2000, SENA

(Centro Nacional TexƟl) – Medellín, COLOMBIA.

Process Improvement, (Value Chain, ABC Cost, Theory of Constraints, Business Process. Reengineering, Business Process Management, Quality FuncƟon Deployment, Benchmarking, Balanced Scorecard) - Universidad EAFIT – Medellin, COLOMBIA.

Balanced Scorecard’s strategic goals, Universidad EAFIT – Medellin, COLOMBIA. Six Sigma, Universidad EAFIT – Medellín, COLOMBIA.

IntroducƟon to TexƟle TesƟng Workshop, AATCC – Raleigh, NC, USA.

The first NaƟonal ConvenƟon on texƟles and apparel, InterconƟnental – Medellin, COLOMBIA.

AsserƟveness, ISS (InsƟtuto de Seguros Sociales) - Medellín, COLOMBIA. OrganizaƟonal Conflicts, ISS

(InsƟtuto de Seguros Sociales) - Medellín, COLOMBIA.

Decision Making How to, Fabricato - Medellin, COLOMBIA.

Leadership and Team-Building, Fabricato - Medellin, COLOMBIA.

Understanding What Color Needs to be Right, Hunter Associates Laboratory – Bogotá, COLOMBIA.

Six Sigma Yellow Belt & Design for Six Sigma – Air Cruisers Company – Wall Township, NJ, USA.

Geometric Dimensioning and Tolerancing – Air Cruisers Company – Wall Township, NJ, USA.

DISCUS SoŌware – Air Cruisers Company – Wall Township, NJ, USA.

IT ServiceNow Bootcamp- hƩps://newapprenƟceship.com/ · ApprenƟceship, Online Jun 2021 - Aug 2021 ServiceNow Fundamentals, ITIL, Agile, JavaScript.

Root Cause Analysis – ASQ.org - Online Jun 2023 CAPA, Root Cause Analysis, Risk Management.

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