Mayada Hamoda

Brooklyn, NY

Professional Summary:

• Systematic Administrative Assistant/Document Review Specialist with successful experience in fast-paced office settings.

• Hardworking team player with expertise completing various clerical tasks and offering staff support.

• Responsible, punctual, and productive professional with the ability to work with little to no supervision.

• Enthusiastic office support professional with expertise in anticipating workload needs and proactively identifying and resolving problems.

• Bringing proven strategies to promote organization and availability through effective schedule development.

• Excellent customer service and conflict management skills.

• Equipped with keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks.

• Self-motivated work ethic to perform effectively in independent or team environments. Education:

• Sterile Processing Technician Diploma: Sterile Processing Technology - Berkeley College - Clifton Nj Jun 2015

• Associate Of Applied Science: Biochemistry, Hudson County Community College - Jersey City, NJ degree Expected in April 2023

Skills:

• Scheduling

• Technical Support

• Data Processing

• Document review

• Document management

• Office clerical support

• Bookkeeping

• Identifying Errors

• Spreadsheets

• Data Verification

• Performance improvement

• Administrative support

• Office administration

• Database Updates

• Medical Records Management

• Word processing

• Database Management

• Excel Formulas

• Transcribing Documents

• Microsoft Office proficiency

• Logbook Maintenance

• I-9 tracker

• Ultimatix

• Excel

• MS Teams

• I-begin

• Reports

• Worksheets

Professional Experience:

TCS -TATA Consultancy Services Jun 2022 - current

Part time Onboarding Manager Oct 2022 – December

2022

Remote Onboarding Assistant specialist Jun 2022 – current

• Providing new hires with manuals, guidelines, and passwords, as needed.

• Initiating IDs for new hire.

• Gathering necessary paperwork to initiate IDCreation.

• Creating employee ID templates manual and regular on Excel.

• Responding to emails and data and reviewed information.

• Checked pre-joining statuses and provided necessary documents for team.

• Approved PDFs for new hire.

• Check Covid statuses and vaccination as part of on boarding.

• Created and sent reports to IT for new laptop that need to be sent and shipped to new joiners

• Evaluated and checked documents.

• Process employee document.

• Gather essential new hire paperwork (E.g., I-9, Tax Forms, Direct Deposit, Union Membership, etc.)

• Ensure required documentation is received and reflected in the appropriate system / file (E.g., Designation of Work Week, Pre-designation of Physician, Loyalty Oath, and Non-Social Security covered positions, etc. Acquire For Hire Jan 2021 - Nov 2021

Data Entry Specialist (Remote)

• Compiled data and reviewed information for accuracy prior to input.

• Entered numerical data into databases with speed and accuracy using 10-key pad.

• Managed workflow scheduling, data entry and accuracy verification for large data projects.

• Kept optimal quality levels to prevent critical errors and support team performance targets.

• Executed data verification to detect errors.

• Organized, sorted, and checked input data against original documents.

• Applied data entry knowledge skills to resolve indecipherable or garbled messages.

• Scanned documents and saved in database to keep records of essential organizational information.

• Supported multiple departments with special projects.

• Sorted documents and maintained organized filing process.

• Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.

• Sent completed entries for evaluation and final approval.

• Identified data entry errors and reported to necessary departments.

• Reviewed and updated client correspondence files and database information to maintain accurate records.

• Obtained scanned records and uploaded into database.

• Completed data entry tasks with accuracy and efficiency.

• Corrected data entry errors to prevent later issues such as duplication or data degradation.

• Evaluated source documents to locate information needed for each data entry field. Boost Mobile, Jersey City, NJ Mar 2018 - Feb 2020

Customer Service Representative (Remote)

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

• Collected customer feedback and made process changes to exceed customer satisfaction goals.

• Answered a constant flow of customer calls with minimal wait times.

• Responded to customer requests for products, services and company information.

• Provided information regarding charge accounts and loyalty programs.

• Offers advice and assistance to customers, paying attention to special needs or wants.

• Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.

• Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.

• Trained staff on operating procedures and company services.

• Cross-trained and backed up other customer service managers.

• Met customer call guidelines for service levels, handle time and productivity.

• Facilitated orders and completed accurate to meet aggressive deadlines.

• Investigated and resolved customer inquiries and complaints quickly. Amazon, Bayonne, Nj Feb 2017 - Feb 2018

Recruiter

• Followed up with notable applicants sourced via industry-specific pipelines, events, and job fairs.

• Developed recruiting strategies to identify qualified candidates and build network.

• Tracked candidates and pushed for feedback on disqualifications, time-to-fill statistics, and other variables.

• Evaluated strengths and weaknesses of candidates through effective screening processes.

• Facilitated new employee orientations to foster positive team attitude.

• Maintained filing system of current, prospective, and future positions.

• Pre-screened resumes prior to sending to corporate hiring managers for consideration. All Smiles Dental and Orthodontics, Jersey City NJ Jul 2016 - Jan 2017 Office Assistant

• Produced high-quality documents, spreadsheets, and presentations for internal and customer facing needs.

• Streamlined processing procedures for various financial and employee documents to improve traceability.

• Interacted with customers by phone, email or 1n-person to provide information.

• Drafted common document templates for use by executives and employees.

• Created presentations and proposals for use in meetings, assisted in bookkeeping and produced budget reports.

• Prepared meeting materials and took clear notes to distribute to stakeholders.

• Handled client correspondence and tracked records to foster office efficiency. Verizon Wireless, Bayonne, New Jersey Feb 2014 - May 2016 Agent

• Assessed customer issues and identified resources and tools to provide solid solutions with emphasis on minimizing customer effort.

• Initiated process improvement through collaboration with peers, inter-company departments and leadership to exceed goals.

• Contributed ideas, decision-making skills, and good judgment to achieve objectives.

• Resolved customer inquiries and complaints from multiple channels with moderate supervision.

• Educated customers about billing, payment processing and support policies and procedures.

Contact this candidate