Customer Service Store Manager
Resume:
LeaAnn Overbo
**** *. **** **. *** **, Grand Forks, ND 58201 ad2np4@r.postjobfree.com 218-***-****
December 12 2023
To whom it My Concern,
I read with interest, the posting you have for a position in your company. I believe I possess the necessary skills and experience you are seeking, and would make a valuable addition to your company.
As my resume indicates, I possess more that 7 years of progressive experience in customer service.
My professional history includes positions such as receptionist, contact center specialist, assistant store manager, and senior customer service concierge with Amazon.
In my most recent position, I was a receptionist at the North Dakota Surgery Center.
I have attached my resume for your review, and look forward to speaking with you further regarding your available position.
Sincerely,
LeaAnn R. Overbo
EXPIERENCE:
Johnson Law Firm
Receptionist / Collection Specialist
February 2022 – Present
Receptionist North Dakota Surgery Center
January 4, 2021 – February 2022
In that position, I greeted patients and loved ones into the Surgery center. I would then register and process their information as needed including processing co pays. I would take and transfer phone calls and take messages as needed. I was in contact with the nursing staff to make sure I was aware of delays, late or early arrivals and cancelations. I would then process the patient's anesthesia record and any images taken during surgery into their chart. I would call Altru when Epic access was needed for scheduling information. I made up the anesthesia and bracelets for the patient's files and put the registration and covid sheets together for the next day. After the nurses call each patient for the time and instructions for their surgery, I would then print out a schedule for the next day and a doctor room schedule. I made sure each clinic would get a copy of their doctor's schedule and operation room number for the day or block. I was also in charge of release of medical records.
Contact center Specialist –Altru Health
November 2018– June 1st 2020
While at Altru I was concentrated on the patients' health, wellbeing, and comfort. My position required excellent phone skills, time management, and interpersonal communications skills. I was able to schedule patients, communicate and coordinate with nursed. And problem-solve, all while maintaining the standards required by altru.
Senior Customer Service Concierge - Amazon.com
October 2013- November 2018
While working at Amazon I reached and maintained a senior position assisting customers in Concierge. I participated in peer coaching, data mining and I was part of the launching of the new Kindle application (Mayday). I was also an asset in the Polar plunge and donation for the Circle of Friends and more.
Amazon went work from home and so did I.
It wasn't something I wanted to do or liked. Work from home at that time just wasn’t for me. I did last about 1 years doing that before I found Altru.
Assistant Store Manager – Lane Bryant
February, 2011-October 2013
As the assistant store manager, I was responsible for the store’s daily operations. High-volume customer service, financial management, merchandising, scheduling, and crisis management.
LeaAnn Overbo
3315 S. 10th St. Apt 12, Grand Forks, ND 58201 ad2np4@r.postjobfree.com 218-***-****
SKILLS:
Experience in procedures, scheduling and related responsibilities paramount to maintaining customer satisfaction
Operate POS cash register, complete bank deposits, order inventory
Advanced problem-solving skills related to customer service and sales
Knowledge of medical insurance
Excellent phone voice and skills.
Ability to effectively manage time and prioritize tasks.
Basic math and computer knowledge including EPIC systems
EDUCATION:
Hillsboro High School, Hillsboro, ND
High School Diploma: August 1978 - May 1982
EXPIERENCE:
Contact Center Specialist Altru Health
November 2017- June 2020
While at Altru I was concentrated on patients’ health, wellbeing, and comfort. My position required excellent phone, time management, and interpersonal communication skills. I was able to schedule patients, communicate and coordinate with nurses, and problem-solve, all while maintaining the standards required by Altru.
Senior Customer Service Concierge Amazon.com
October 2013- November 2017
Working at Amazon I reached and maintained a senior position assisting customers and colleagues. I participated in coaching peers, data mining, and I was an integral part of launching the new Kindle application (Mayday).
Assistant Store Manager Lane Bryant
February 2011-October 2013
As the assistant store manager, I was responsible for the store’s daily operations, high-volume customer service, financial management, merchandising, scheduling, and crisis management.
ACTIVITIES AND VOLUNTEER WORK: I have volunteered for The Disabled Veterans of America during The Polar Plunge. I have also been involved with The Circle of Friends Humane Society and have volunteered for Habitat for Humanity.
REFERENCES
BUSINESS:
Paula Jungberg Sanford Clinic Lab Assistant
Kelli Byrum Altru Contact Center
Amy Helling Altru Contact Center
PERSONAL:
Stacy Johnston: Altru Hospital, Nurse supervisor
Jennifer O’Hara: Grand Forks Grocery, Logistics
Bryan Overbo: Altru contact center specialist
THANK YOU FOR YOUR TIME
Contact this candidate