Gloria Jones

*** ******** ***

Locust Grove, GA *0248

470-***-****

ad2np1@r.postjobfree.com

EXPERIENCE:

GRADY MEMORIAL HOSPITAL

April 2023 to Present

Customer Service Representative

Handles customer service inquiries & issues via telephone, recording recurring problem areas. Identifies needs & makes recommendations for quality improvement that creates perceived value to customers. Complies with all Grady HACCP/OSHA, and/or local policies and procedures related to all assigned work areas. Complies with all company safety and risk management policies and procedures.

SODEXO-GRADY MEMORIAL HOSPITAL

January 2022-April 2023

Human Resource Specialist

Prepared and reviewed compensation and benefits packages. Implemented training and development plans. Plan quarterly and annual performance review sessions. Informed employees about additional benefits they’re eligible for (e.g. vacation days etc.). Updated employee records with new hire information and/or changes in employment status. Maintained organizational charts and detailed job descriptions along with salary records. Forecasted hiring needs and ensure recruitment process runs smoothly. Developed and implement HR policies throughout the organization. Monitored budgets by department and processed employees’ queries and respond in a timely manner while staying up-to-date and comply with all changes in the department.

RELIABLE HEALTH & REHABILITATION CENTER

Admissions Director/Coordinator

May 2010- May 2021

Managed and supervised admissions staff on a daily basis. Handled inquiry calls from hospitals, families, etc., and providing appointments that include a presentation, tour and closing while maintaining updated bed ability and facility services information. Determined and implemented admissions best-practices, developing and revising admission and discharge processes, and overseeing admissions staff. Recorded and reported data related to admissions, discharges, and admission inquiries to senior management.

EDUCATION:

Mary Person High School 1976-1980

SKILLS:

Customer Service

Excel

Faxing

Typing

Human Resources

Management

Employee Orientation

Payroll

Change Management

Recruiting

Office Management

Performance Management

Workers' Compensation

Microsoft Office

Time management

Computer literacy

Epic

ASSESMENT:

Maintaining credibility and remaining committed to organizational success, experienced in maximizing the skills and talents of team members through delegation, coaching, training, etc. while meeting & exceeding performance expectations, more than willing to offer enhancements or improvements to established business procedures that enhance organizational effectiveness. Ability to communicate effectively and clearly both verbally and in writing to staff and leadership, demonstrated experience in utilizing workforce management tools, managing service levels, and scheduling/managing staff for optimal performance, ability to create effective reports for contact center performance, forecasting, planning, medical record keeping, data entry document scanning, account notations, call center experience( high volume), outstanding customer service.

REFERENCES:

Available upon request

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