Bridget Harrell

862-***-****

**** ******* **.

ad2no9@r.postjobfree.com

EDUCATION: Hohokus Rets, 8/2006-6/2007

Medical Billing and Coding Certification

EXPERIENCE:

Speedway Retail Store 03/23-Present

Sales/Associate & Cashier

Provide prompt, efficient, and courteous customer service

Drive sales through effective communication with customers

Maintain a clean, customer-friendly environment in your franchisee’s store

Perform cashier duties (ring sales and maintain cash control)

Perform all regular cleaning activities, and other tasks included in your job assignments

Forecast, order, and stock merchandise (with appropriate training)

Check-in merchandise deliveries from vendors

ARS Heating and Cooling 1/20-3//23

Customer Service Representative

Scheduled and rescheduled appointments

Collected permits for installing a new HVAC system

Contacted the county to schedule the inspections and follow up on system inspections with the county

Created invoices and collected payments receivable

Provided exceptional customer experience by delivering personalized service and resolving

inquiries effectively

Affordable Dentures 01/19- 01/20

Customer Service Representative

Maintained a high level of customer satisfaction, professionalism, and courtesy in all retention

transactions.

Received a high volume of calls

Present products and service information to patients

Assisted both new and existing customers with account inquiries, transactions, and product

information

Input data patient information for appointments

Establishes, collects, organizes, and maintains data pertaining to assigned clerical tasks and

composes departmental reports.

Navigation with various computer systems Microsoft Office suite, Excel, database, etc

Effectively facilitated resolution for customer needs and issues by providing prompt and

satisfactory solutions.

Conduent 10/18-01/19

Customer Service Representative

Taking inbound and making outbound calls to patients regarding outstanding balances.

Meet and exceed established metric goals

Followed procedures and resolved patient account balances:

Identifying consumer payment plans and setting up consumer payments

Answering inbound calls assisting customers with insurance claims, billing, benefit, prescription, and enrollment inquiries

Provided customers with financial assistance programs and/or bank loans when applicable

Maintained federal and state laws and regulations (HIPPA, Medicare Fraud, Waste, Abuse, etc.) regarding collections policies and procedures

Taking inbound and making outbound calls to patients regarding outstanding balances.

Meet and exceed established metric goals

Followed procedures and resolved patient account balances

Identifying consumer payment plans and setting up consumer payments

Answering inbound calls assisting customers with insurance claims, billing, benefit, prescription, and enrollment inquiries, data Entry, CPT, and ICD-9 Coding.

Provided customers with financial assistance programs and/or bank loans when applicable

Maintained federal and state laws and regulations (HIPPA, Medicare Fraud, Waste, Abuse, etc.) regarding collections policies and procedures

COMCAST 9/07-10//18

Dispatcher

Verified and tracked technician’s daily assignments.

Contacted and confirmed trouble resolution appointments.

Provided performance quality assurance on work orders to ensure rates, accounts, and equipment accurately

issued.

Managed technicians' timeframe schedules, and rescheduled and canceled work orders.

Effectively communicate the knowledge of all products, services, programming, and pricing to technicians and customers when

needed.

Reference Upon Request

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