Customer Service Medical Receptionist
Resume:
Pamela Bell
Jonesboro, Arkansas
************@*****.***
Objective:
Organized, people-focused medical receptionist strong planning skills, discretion, and level- headedness. hard work and dedication while utilizing my knowledge to provide the highest quality customer service to both physicians and patients. Highly qualified Front Desk Medical Receptionist with experience of six years in medical office, customer service, and administrative duties to contribute to the success of a healthcare organization. Enjoying creative problem solving and getting exposure on multiple projects. Highly familiar with medical terminology, HIPAA, and electronic medical records management. Eager to learn while working alongside a passionate team of professionals.
Skills:
ICD-9 Coding
Insurance Verification
EDI Claim Submission
Customer Service
Health Insurance and Billing
Written Communication
Medical Terminology
Organization
Data Entry
Appointment Scheduling
Handling calls
Work Experience:
Customer Service Agent
Sutter Health WFH --- August 21, 2023—Now
Answering the headset
Scheduling, rescheduling, and cancelling patient appointments.
Verifying insurance
Sending message over to the patient PCP
Updating patient chart if needed
Transferring calls to the specialist department, such as NPR, Imaging, OBGYN, Ultrasound, Gastrologic, Urology, etc...
Front Desk Medical Receptionist
Ortho South — March 22, 2023
Answering the phones
Checking in and out the patients
Checking voicemails and emails and responding to them and a timely manner.
Rescheduling and cancelling patients’ appointment.
Verifying patients’ insurance
Closing Daily reports and make deposit.
Updating patients’ records
Scanning patient insurance cards and driver’s license to put in their file.
Collecting patient co-payments on the day of the appointment.
Front Desk Receptionist 03/2022-08/22
Byhalia Vision Center
Checking in and out the patients
Answering the phones
Rescheduling and cancelling patient’s appointments.
Checking voicemails and responding to the voicemail and emails and a timely manner
Called patients to confirm their upcoming appointment.
Verifying patient’s insurance before the day of the appointment
Collecting patient information to put in the demographic.
Scanning patient insurance cards and driver’s license to put in their files.
Calling the referral doctor to set up patient appointments.
Close daily reports and make a deposit for that day.
Front Desk Medical Receptionist
Desoto Eye Care – 02/21-04/21
Answering the phones
Making appointments for patients
Rescheduling and cancelling patient’s appointments.
Calling patients to confirm them of their upcoming appointments.
Checking patient insurance
Billing patient insurance
Checking in and out the patients
Packer
Amazon MEM6 – 07/21- 06/23
Packing customer’s orders
Putting orders in the right box if needed
Making and tapping boxes for customer orders.
Putting orders on the line to be shipped
Checking orders on the computer.
Assembly Line
DHL Supply chain – 11/20 – 03/22
Picked orders.
Stocked orders and put them on the trucks.
Packing
Front Desk Medical Receptionist
ABC Corporation – 12/07- 05/09
Confirmed patient information with doctor office and by calling the patients as needed.
Efficiently performed insurance verification and pre-certification and pre-authorization functions.
Evaluated the accuracy of provider charges, including dates of service, procedures, level of care, locations, diagnoses, patient identification, and provider signature.
Ensure timely and accurate charge submission through electronic charge capture, including the billing and account receivables (BAR) system and clearing house.
Communicating with a clearing house to resolve issues in claim submission.
Medical Billing and Coding
ABC Corporation -03/05 -05/07
Responsible for location charts from previous day and /or weekend
Making sure the charts are filled out completely, signed by physician and all components.
Making sure all charts are accounted for.
Dealing with medical records for diligence charts.
Having a high volume of paperwork to process
Applying the correct codes to health records and claims.
Submitting claims to payers.
Extracting billable information from medical records and clinical documentation.
Education –
Blytheville High School – Graduate – 1994
Concorde Career Collage – 2020/2021
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