Pamela Bell

Jonesboro, Arkansas

ad2no7@r.postjobfree.com

662-***-****

Objective:

Organized, people-focused medical receptionist strong planning skills, discretion, and level- headedness. hard work and dedication while utilizing my knowledge to provide the highest quality customer service to both physicians and patients. Highly qualified Front Desk Medical Receptionist with experience of six years in medical office, customer service, and administrative duties to contribute to the success of a healthcare organization. Enjoying creative problem solving and getting exposure on multiple projects. Highly familiar with medical terminology, HIPAA, and electronic medical records management. Eager to learn while working alongside a passionate team of professionals.

Skills:

ICD-9 Coding

Insurance Verification

EDI Claim Submission

Customer Service

Health Insurance and Billing

Written Communication

Medical Terminology

Organization

Data Entry

Appointment Scheduling

Handling calls

Work Experience:

Customer Service Agent

Sutter Health WFH --- August 21, 2023—Now

Answering the headset

Scheduling, rescheduling, and cancelling patient appointments.

Verifying insurance

Sending message over to the patient PCP

Updating patient chart if needed

Transferring calls to the specialist department, such as NPR, Imaging, OBGYN, Ultrasound, Gastrologic, Urology, etc...

Front Desk Medical Receptionist

Ortho South — March 22, 2023

Answering the phones

Checking in and out the patients

Checking voicemails and emails and responding to them and a timely manner.

Rescheduling and cancelling patients’ appointment.

Verifying patients’ insurance

Closing Daily reports and make deposit.

Updating patients’ records

Scanning patient insurance cards and driver’s license to put in their file.

Collecting patient co-payments on the day of the appointment.

Front Desk Receptionist 03/2022-08/22

Byhalia Vision Center

Checking in and out the patients

Answering the phones

Rescheduling and cancelling patient’s appointments.

Checking voicemails and responding to the voicemail and emails and a timely manner

Called patients to confirm their upcoming appointment.

Verifying patient’s insurance before the day of the appointment

Collecting patient information to put in the demographic.

Scanning patient insurance cards and driver’s license to put in their files.

Calling the referral doctor to set up patient appointments.

Close daily reports and make a deposit for that day.

Front Desk Medical Receptionist

Desoto Eye Care – 02/21-04/21

Answering the phones

Making appointments for patients

Rescheduling and cancelling patient’s appointments.

Calling patients to confirm them of their upcoming appointments.

Checking patient insurance

Billing patient insurance

Checking in and out the patients

Packer

Amazon MEM6 – 07/21- 06/23

Packing customer’s orders

Putting orders in the right box if needed

Making and tapping boxes for customer orders.

Putting orders on the line to be shipped

Checking orders on the computer.

Assembly Line

DHL Supply chain – 11/20 – 03/22

Picked orders.

Stocked orders and put them on the trucks.

Packing

Front Desk Medical Receptionist

ABC Corporation – 12/07- 05/09

Confirmed patient information with doctor office and by calling the patients as needed.

Efficiently performed insurance verification and pre-certification and pre-authorization functions.

Evaluated the accuracy of provider charges, including dates of service, procedures, level of care, locations, diagnoses, patient identification, and provider signature.

Ensure timely and accurate charge submission through electronic charge capture, including the billing and account receivables (BAR) system and clearing house.

Communicating with a clearing house to resolve issues in claim submission.

Medical Billing and Coding

ABC Corporation -03/05 -05/07

Responsible for location charts from previous day and /or weekend

Making sure the charts are filled out completely, signed by physician and all components.

Making sure all charts are accounted for.

Dealing with medical records for diligence charts.

Having a high volume of paperwork to process

Applying the correct codes to health records and claims.

Submitting claims to payers.

Extracting billable information from medical records and clinical documentation.

Education –

Blytheville High School – Graduate – 1994

Concorde Career Collage – 2020/2021

Contact this candidate