Human Resources Administrative Assistant
Resume:
Moses MS Jallow
**** ********* **. ******** **
ad2nnn@r.postjobfree.com
Seeking a challenging position in the field of human resources management or business where I can utilize my dynamic leadership abilities to increase value to operations. Due to the strategic nature of HR today, a strong technical background, and great analytical skills which I possess will help any organization meet its objectives and goals.
Skills: Inventory management, human resources management, server administrative support, Technical training and education, customer service, technical support level III, Administrative assistant
Work Experience:
Quality Inn
Assistant Manager / Night Auditor
July 2018- present
General management and front desk Audits
Computer Operations
Kansas Department of Revenue / State of Kansas
May 2015- June 2018
• Perform (and be involved hands-on) day-to-day performance management functions for the assigned markets.
• Responsible for gaining customer acceptance for market KPIs/SLAs in the designated Market
• Security and network accessibility
• Submit reports if any issues are found, perform preliminary analysis to management as needed, work with RF integration, tech. support teams on escalation paths to arrive at a resolution
• Technical exchange forums to keep up with the latest & greatest of end-to-end architectural evolution & related system/network performance impacts
Sr. Support Specialist
H&R Block- Kansas City Mo
Dec 2012-May 2015
Provide technical support by communicating via phone, email and chat with external clients requiring assistance or information. Interpret client’s needs and utilize software solutions and personal knowledge and troubleshooting skills to identify possible resolutions.
Remote Access/ control desktops in order to resolve technical issues
Remotely install software or perform updates
Follow established procedures to handle inquiries and resolve concerns to ensure client satisfaction.
Handle client communications using incident handling, escalation, quality measurement procedures, and work instructions.
Use software solutions and computer systems to accurately document and track client contacts.
Adapt to changes in user demands, work environment, and changes to processes or requirements.
Maintain a technical working knowledge of product or products supported by the department.
Ell Teacher
Olathe School District - Olathe, KS
May 2012 to May 2014
• Class room management;
• planning, preparing and delivering lessons to a range of classes and age groups;
• Preparing and setting tests, examination papers, and exercises;
• marking and providing appropriate feedback on oral and written work;
• devising, writing and producing new materials, including audio and visual resources;
• organizing and getting involved in social and cultural activities such as sports competitions, school parties, dinners and excursions;
• attending and contributing to training sessions;
• participating in marketing events for the language school;
• preparing information for inspection visits and other quality assurance exercises;
• basic administration, such as keeping student registers and attendance records.
RF Engineer
Century Link
July 2010 to August 2013
• Key customer interface for end-to-end wireless performance management across LTE & CDMA/EVDO in assigned markets. The role spans RAN, Core, RF, Backhaul performance.
• Perform (and be involved hands-on) day-to-day performance management functions for the assigned markets.
• Responsible for gaining customer acceptance for market KPIs/SLAs in the designated Market
• Tier2/Tier3 support for all 3G & 4G Performance issues in the Market.
• Submit reports if any issues are found, perform preliminary analysis, to management as needed, work with RF, integration, tech. support teams on escalation paths to arrive at a resolution
• Technical exchange forums to keep up with the latest & greatest of end-to-end architectural evolution & related system/network performance impacts
Technical Support/ Administrative assistant
Hart Hanks
January 2009 to December 2011
• Supervised customer accts, Management/Unlocking and Resets
• Data Entry, coordination of group meetings and time management
• Acted as tier 3 support for trouble Shooting Nook, Pan Digital, and Nook Color
• Customer Service supervision and best practices policies and procedures
• Loading and Managing Device Software, briefed project manager and clients on recommended practices
• Business to Business updates
• Customer Service
• Accounting
• Technical trainer for the entire Organization
• Administrative
Account Rep
Convergys /Bank of America
February 2009 to January 2010
• Solved customer needs and concerns
• Clarify customer requirements and procedures
• Meet customer requirements through first contact resolution.
• Confirm customer understanding of the solution and provide additional customer education as needed.
• Prepare and complete accurate work, update customer file.
• Communicate effectively with teams to ensure high quality and timely expedition of customer requests.
• Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity.
• Provided settlement for Bank of America Accounts.
Auditor/Data Analyst
New Breed Logistics/ Boeing Company - Everett, WA
March 2007 to December 2009
• Generated reports for multiple sku locations /Auditing Process
• Verified In bound and out bound Audits of plane parts per Boeing request
• Generated Visual identification badges to help visually identify Parts
• Picked orders according to requests/consolidation/ General warehouse duties
• Utilized RF guns to put away product from receiving to its designated locations
Team lead
Target corporation-
Overland park, Ks
02/05- 10/07
• Update databases
• Generated Reports to identify what products are out of stock
• Placed Orders for out of stock items, hiring and firing
• Received items that customers requested shipped to store
• Supervisory functions, Interviewing, Scheduling, Payroll, Training and Development, Performance Reviews
Education:
Master's in Master Human Resource Management
Keller Graduate School of Management - Kansas City, MO
2012
Bachelor of Science in Technical Management
DeVry University - Seattle, WA
October 2008
Associate of applied science in Business Applications
Brown Mackie College
May 2005
References:
Corey Hamilton
James Thomas
Irma Smith
Contact this candidate